Crystal Run Healthcare Newburgh's Online Review Report Card
Crystal Run Healthcare Newburgh
2.5
Average Star Rating
351
Total Reviews
0
Recent Reviews
2
Review Sites Found
Accepts Medicare
--
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
ScoreDoc is affiliated with RepuGen and GMR Web Team. You're welcome to work with them or any provider you choose.
Review Summary
Crystal Run Healthcare received 44.7% positive feedback, with patients praising the professionalism, care, and efficiency of doctors and staff. However, 55.3% of the feedback was negative, primarily citing long wait times, rude receptionist staff, and communication issues. Overall, the practice is appreciated for its excellent medical care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
|---|
| Top Entities | Top Negative Key Trend Drivers |
|---|
Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Crystal Run Healthcare Newburgh's Reviews
I wish I could post no star. That's how terrible the service is. Last time I entered a review my quote was "World Class Doctors, third world service". The phone system was designed by a dork. My PCP at Crystal Run gets annoyed when I use an outside doctor. Want to know why? They answer their phone , they call back, they are prompt. And it's not the people I'm complaining about it's the greedy management who put such a terrible system in place and don't staff enough people. Once again the system at Crystal Run has met my poor expectations. First of all the message on their phone robot says to expect up to 7 business days for a refill. That's 10 days. 10 days? I could drive to California and back in 10 days. Where are they processing refills? Ukraine? I had a scan of my thyroid back in October. In January I was finally notified of he results after my 3 attempts at asking. I then had a biopsy a few weeks ago, still waiting for those results. This is not about the doctors, this is about a broken mismanaged system that should not even be operating in Gaza.
Reviewed On Google
This is the slowest place I’ve ever been to, I waited 2 hours just to see a doctor. Ridiculous, go anywhere but here.
Reviewed On Google
If I didn't love my doctor so much I wouldn't come here. I had cancer treatment here from 2018-2019 and literally owe my life to my oncology team. However, the overhead at Crystal Run has made the practice insufferable. Forget trying to reach anyone on the phone, it's a near impossibility. Phone reps are often rude, short, and unhelpful. When visiting the actual facility, there is often a huge line out the door, with the front desk staff casually chatting and laughing amongst themselves or on their phone, zero sense of urgency. Crystal Run feels like an assembly line for patients, certainly no care. The commercialization of healthcare. Sad.
Reviewed On Google
Called and was told no wait time. Arrived and waited three hours. Next they sent prescription to wrong place after I had them correct pharmacy while at doctor visit. Called six times to pick up medicine and they never fixed issue.
Reviewed On Google
If you are pregnant don’t go here . Went for an ultrasound and they will not let you view or even get a picture(that they give with ultrasounds ) of your baby . I had to be out spoken to get a picture. With horrible quality . No communication what so ever . Unprofessional ! There is so much more . Will no longer be using their services.
Reviewed On Google
Clean, organized and quick check-in.
Reviewed On Google
Very "slam bam thank you m'am" followed by an outrageous bill. This was supposed to be an in-network covered urgent care visit, and my insurance did pay quite a bit, but the charges were so exorbitant I was still left with a hefty bill to cover. I contacted Customer Service to inquire about a part of the bill that cost hundreds of dollars and was listed just as "Other". Shady. Never going back.
Reviewed On Yelp
Pulmonary dr.subbiiah. While l was hopeful that l would have a good first meeting .l have to say l was disappointed. The doctor first thing wanted to know more about my mental health.l know lm 70 yrs.but in sound mind.lve had problems breathing for yrs.He was condescending. I was disappointed.
Reviewed On Yelp
The bigger it gets the worse the care gets.
Reviewed On Google
Terrible service and care is an understatement! I wish there was an option for 0 stars!
Reviewed On Google
Did you find this reputation scorecard helpful?
Locations
No related location
Download ScoreDoc App for Safe Report Storage
Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
