Sam's Club Hearing Aid Center's Online Review Report Card

I enjoy this Sams location much better than the one on Union Rd in Cheektowaga. It seems bigger, better organized. Don't need show my club card upon entering..The staff is also way nicer and helpful. This is my preferred location, even though it not my closets location.

AFTER I paid for my membership they said that I had to install their app on MY phone if I wanted to shop there. I don't want their app on my phone. If I had known that this is how theyoperated now, I wouldn't have bothered. So I asked them to cancel and give me my money back. They refuse! How is that even legal, let alone ethical? So now my first experience with Sam's club is that they take your money, then do a switch on you and tell you to install their app, or you wasted your money and can't shop at their store. F-off.

I love this sams club location by the outlet mall in Niagara falls. We're always greeted by nice staff and they always have everything I need. I'm usually in and out especially using the scan and go option which helps with avoiding lines and the register. This location in my opinion is less crowded than the other one in Cheektowaga. Only complaint is that I went to get pizza once and the lady had gloves on and took my money with gloves on and without changing them grabbed my pizza and touched it. It happened so fast I didnt get a chance to tell her before she grabbed my slice. I didnt eat it. I saw her do this to another customer right after. So no more fresh food for me. Other than than good stuff, and the rotisserie is the best. It's cheap and there's always a line for it.

First of all, I really like Sam's Club in Niagara Falls as a whole. The store is clean, bright and the staff are helpful and friendly, EXCEPT the tire installation department. Once you find where it is, the area you park your vehicle for service does not have an entrance to the service area. I made the mistake of going through the service bays because the only doors nearby are for emergency exit only. No one was in the service bays because no work was being done in the whole area. When staff noticed me, they were quite rude and then told me I have to go through the main store entry to access the tire department. Great design. A simple sign outside the service bays indicating the correct entry would be helpful, although still idiotic. After an uncomfortable discussion, they took the vehicle for the installation. We went into the store and bought over $400 of merchandise while waiting. After an hour, we returned to the service area to pick up our vehicle (we had purchased 4 new tires), and were then told that they were unable to install the tires because they could not remove some of the lug nuts. Apparently, there equipment would not do the job. One would think that a professional tire installation crew would have any equipment necessary to perform the task. Nope, not at Sam's Club. I should have known better when I noticed we were the only customers in that whole area. Totally disappointed with the service (or lack thereof) but also with the attitude of the staff.

I love it. Love spending an afternoon just meandering about, even better if it's a sampling time on the weekends. But even more so? I love their ridiculously cheap snack bar. I won't lie --- I've come in here JUST for their crazy cheap (like $1.50 or less) brownie caramel sundae. SO GOOD. Gas prices are super cheap too, but I wish they offered SUPER long hoses ---- the lines for cars with gas tanks on the left side are always wayyyyyyyyy longer than for cars with tanks on their right. It would be so much better to be able to park at ANY pump and have a hose that reaches

Absolutely disgusting how people are treated like criminals trying to leave! Waited in a line for 20 minutes to exit the store! Then when approached she sas whatever?!? Really? Pathetic excuse

This store needs to learn about urban development. I am a single mom and can only frequent the stores at certain times. I am a new member but unaware of "special hours" for the PLUS members. There should be some discount for this membership at least a couple times a year. Let's face it, this is a Walmart store in a lower income community. Not only was I turned down at the door for trying to shop before 10:00am, but the woman at the door said "oh your only one of 'those' members". How very embarrassing and inappropriate. Shame on you Sams Club

the 2 ladies in snack bar are the best on Saturday afternoon.

I tell you I love this store and it’s staff . I would like to Thank Tyler for the wonderful job he does. My Mother’s Day bracelet broke and he went above and beyond to have another one sent to the store. He called gave up date and let me know when it came in all hearts and smiles for me ❤️

Great place to shop in bulk and they also have a decent selection of TV and electronics. I usually come here for cleaning products and snack packs, but most recently I perused the TV section. The place is always clean and the employees friendly. Definitely an efficient operation!