Northgate Health Care Facility's Online Review Report Card

My grandparents were very well cared for on the CARE/Dementia unit. The programming is wonderful, the staff genuinely cared for the residents. We had a concern here and there, but it was always addressed in a timely manner. Both cleaned their plates at meal time. Both passed away within the months of each other under Hospice care, my Gram on Jeannies unit. I can't say enough about the staff there either, excellent care and communication. These are difficult times in Healthcare.. rules are made for them by NYS and they did the best with what they were dealt. I also believe the family has responsibility too..visit (as allowed) , communicate concerns, don't look for perfection.. it doesn't exist. You don't get 1:1 care anywhere you go. I truly felt the Northgate staff genuinely tried their best, we didn't want to place them, but were very pleased with our choice.

Watch the movie “I CARE A LOT” on Netflix ! It is exactly what they are doing at Northgate, taking away the patients rights, dignity, money, and life! Northgate Alienates their patients from their loved ones, and then takes their money, their house, and next their life! Be very afraid of this place!

Don't let your loved one be placed here. Hours waiting on anything that your loved one needs. Worst nursing staff I've ever seen.

This review has been removed for violating our Terms of Service

This review has been removed for violating our Terms of Service

I worked at this company for 4 days, and that was 4 days too long. The pay is very little and they work you like crazy, they had a different person for the first 3 days I was there each day for training, each teaching me in their own way but I got eye rolls and sighs because I did it wrong when it was their employees that have been there longer that were teaching me that way. People were constantly talking and whispering in one another’s ear. Once I brought this to the supervisors attention, she called me with an attitude and did not seem to care. She actually said in her words “ sometimes that’s the only fun you get in a workplace “ well ok, since when did work become about drama? Very very uncomfortable atmosphere. I was gonna go in and continue but couldn’t. The vibe was horrible. Horrible pay, a lot of work for not much to show for it. Never again 👎🏼👎🏼

Very unprofessional, very rude people. They constantly talk about people.do your job and you see people whispering to one another looking at you. worked as a dietary aide at this facility. Never again !! Pay is low & you do alot of work not worth my time. It was a very uncomfortable place !

Do not care about their staff nor their patients they’d rather their workers come to work infected spreading disease than keeping their patients safe. They don’t care if you have medical reasons family reasons or anything they care about you being at work taking care of patients whether it’s nice, rude, or whether you give them a disease.

This is one of the worst nursing homes in the suburbs I've ever visited. Friend of father is in hospice AKA Jennys house. The nurses are rude, staff walks around on phones ignoring patient needs. Please poor guy left in feces for hour before help. Over medicated. Can see the decline in just 2 weeks. The health department needs to take proper action. All these reviews seem alarming to me and others. It's all about the Benjamins which is sad. These poor patients didn't ask to get sick. Plus if you all don't like your job don't abuse the patient because of it. Get it together Northgate!.

Best place ever to work at