BestSelf Behavioral Health's Online Review Report Card

Very disappointing so far, hoping things improve but doesn't look good at all. I was referred by 2 different groups to come here, not easy to get ahold of anybody or get straight answers from staff, i go here once a week excited o be there only to be kinda let down and feeling empty after the sessions, Kathy is great she truly cares and it's sincere

I’ve been here almost a year my counsler is great and so is doctor Alicandri but I’d you are trying to get ahold of people don’t plan on it it’s takes a week for someone to answer the phone so I can schedule my next doctors appointment you’d think they’d be there to help you but there not there just trying to make it through there shift I usually call 3 times a day and get transferred to a number that absolutely never answers supposed to be medical (assistant) but other than that it’s a good place

Dr. Napoli and brad and Kim are amazing and help me the worst is most of the front desk people who need to change there attitude and be more respectful. The nurse and nurse practitioner they should stop playing games with peoples medication and not sending it over to the pharmacy so on that note I like them 80%

This is the best health organization in the region. Pam and Ulyssia are the best mental health professionals I have ever been serviced by. Dr. Alicandi is the most attentive doctor I have ever seen. These people care. There is no shame in self care, therapy and taking care of your mental health in 2020. If you are in need of a group of professionals to keep you in line, improve your quality of life, I suggest this organization 100% and I hope they keep up the amazing work they do.

Excellent professional staff.

Receptionists are full of a sort of annoyed attitude whenever you call to speak with them. Or go to sign in. They make it seem like I’m interrupting their conversations and am inconveniencing them.

My therapist has really helped a lot not just with my heavier problems but even with day-to-day things, it's very well rounded and I appreciate every session I have

They are there to help and guide you through your situation. Great place

I went in for help, and was turned away. I would stay away.

Grateful...

to get some benches outside

they are awesome. they will help u anything

I love going there for my coulsing. I would recommend

I have been going here for several years. While the staff is great, it is Lake Shores policies  that are detrimental to the well being of their patients. It is Lake Shores policy to refuse to confirm, in writing, a patients disability to Social Security. Also, they refuse to release records, without a subpoena, to support the patients application to support their disability application. This does NOT reflect on the staff, but on the administation at Lake Shore. The staffs hands are tied by these policies, and no one, staff or patient, has any recourse.  If you are having serious health issues, do not rely on Lake Shore to assist you.