Newyork-Presbyterian Queens's Online Review Report Card

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Worst hospital ever. Extremely poor patient service and care. They made my pregnant wife who came to the emergency department with extreme nauseous and a fast heart rate wait in the emergency waiting area for over 4 hours. Will never go back to this hospital again. They need better management and staff.

This is a great hospital wonderful staff quick and stress free. Doc Mitchell from the pediatric department was very kind and patient with my daughter he’s an amazing doctor, my daughter wasn’t scared at all he did everything himself took all her vitals despite the fact it was so packed and full due to Covid he did it all himself without any hesitations. Thank you for a wonderful experience.

Pregnant and waited over 10 hours, vomiting profusely expressed my chest pain, blurry sight and dizziness and still was left there like garbage. Turns out I was very dehydrated needed and IV, I bled and I have severe HG. I won’t ever go back there for an emergency.

Experience severe pain on the chest, heart and abdominal area. The ambulance took more than 40 minutes to transport me from my house to this hospital compared to a 10 minute Uber ride. Spent 7 hours in the emergency room, screaming my heart out from the continuous pain and still waiting to see a doctor!!

I recommended this hospital to everyone I knew, my granddaughter was born here and the care given to her was beyond our expectations but then again that was 8 years ago. Now I would not recommend this hospital to my worst enemy. They wanna blame everything on Covid well that line is getting really old. My son has been here since 1am with a foot injury at 4 am I was told he had 2 people before him at 6am they told us he was next at 7am I spoke to a manager and I asked for a patient advocate. At 9:30 am when i began screaming and yelling at everyone they wanna tell me that they called him numerous times and he wasn't there no mind you we been sitting here since 1 am and he is on a wheelchair so the only way they called him numerous times was by using sign language. Here I am 10 am still waiting for a patient advocate. As far as covid is concerned maybe the virus wouldn't spread if you kept people with symptoms separate from others. Everyone there was coughing and sneezing and we was exposed to all this while waiting on a foot injury and we was waiting for urgent care I would hate to see how long we would have waiting for the regular ER. Oh and I forgot to mention they said there was only 1 doctor working urgent care and 2 doctors working the main ER. If there are no doctors tell people and give them the choice to wait or go to another hospital that has enough doctors. Definitely will not be returning.

This is the first time visiting this hospital and is the WORST just because of the unconsidered waiting time for people that are sick, I am here right now with my husband for 5hrs straight and expecting to wait more time just to have a COVID test done, my husband have been shaking and sweating his fever on the chair and with a severe headache. Everyone is patiently waiting to be seen and anxious to hear their names. Idk the reason of this long waiting idk if they are low staff idk if they are disorganized but whatever it is it is not proper for an ER to wait so long. I’ve been in more packed ER’s than this and haven’t wait so long for a 15 mins service.

The worse experience that I have at a hospital ER on Monday Dec 26, 2021. I traveled from Minnesota to NY for visiting in these past 2 weeks. My wife has a hoarse voice for a couple days and to play it safe, we went to a near by clinic in Flushing for a Covid test. Line was long and we waited in frigid weather for 3 hrs and wife passed out for a couple minute waiting line. Called 911 and the ambulance took her to the ER at NY Presbyterian at around 1 pm. She gained back conscience and was able to walk to get onto the ambulance.The registration person Jennifer at the hospital ER had the worse attitude that I have experienced in a hospital. She is so short tempered every time I just asked a question or tried to get information from het on how I can contact the hospital for my wife status. I had to tell her to calm down twice when she got excited. I understand they are so overworked at this pandemic time as my daughter and my daughter in law are both nurses. But just her attitude really should not be fit to work in a hospital when patients and family members are going through health turmoil of rushing to a ER.The worse was she was in the ER triage area for over 5 hours and was still not been evaluated. She was not even provided with any water or food while waiting there. I was afraid that she would be dehydrated, so I went to her a couple bottles of water. I talked to another RN at the ER registration desk and she was super nice (I could not remember her name) and had a hospital volunteer brought it to her. After 6 hours of waiting and knowing that she was back to normal the whole time she was waiting at the triage area, I decided to pull her out of the ER. and returned to my friend's house without any treatment there.

I was there for a scheduled surgery in December. The faculty and staff were all amazing. Given the COVID restrictions, family members cannot wait with patients. The nurses made sure I was well cared for and went out of their way to give the extra attention. Everything went well and I am recovering nicely.

The worst hospital ever visited, the staff is rude they should change staff for polite people