Unity Pediatrics's Online Review Report Card
0
Average Star Rating
487
Total Reviews
8
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Rochester Regional Health received 1.4% positive feedback, with patients praising the caring staff and efficient medical attention. However, 98.6% of the feedback was negative, primarily citing billing issues, long wait times, and rude staff behavior. Overall, the practice is commended for its compassionate care yet it needs better time management and more transparent billing.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Unity Pediatrics's Reviews
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THIS PLACE DOES NOT CARE ABOUT THEIR EMPLOYEES ONE BIT. Tornado warnings go out telling everyone to seek shelter on the lowest level and this place refused to let employees take shelter on the first floor, THEY SENT THEM BACK UP TO THE 3RD FLOOR AND TOLD THEM TO STAY THERE.
Apologies for the long read, but I want to tell this story to caution people of Rochester Regional Health’s misleading and predatory practices. On May 7, 2024 I visited the RRH urgent care at the Batavia medical campus because I had something in my eye and was unable to get it out. I had never dealt with RRH before but they were the only urgent care open and I didn’t want to go to the ER. I was there for maybe 30 minutes start to finish. The PA put a couple drops in my eye to numb it and then looked under the lid and quickly found the offending object and removed it with a cotton swab. He put more drops in and did a quick check to verify no damage to my cornea. I was relieved and was on my way. Fast forward to receiving the bill. I was billed $400 for the clinic visit, which I expected. What I didn’t expect was the fact that I was billed another $538 for an emergency room procedure. I assumed this must be a mistake because how could they possibly bill almost $1000 for a 30 minute urgent care visit. After several phone calls and one person having the audacity to tell me “I shouldn’t treat urgent care like your primary care doctor”, I was finally told this is their standard billing practice. That’s right, their standard practice is to charge for the urgent care visit and then any procedure, diagnostic test, or lab service done at that urgent care will be billed at the same rate as the ER. I even asked the woman in billing to confirm if I went to their urgent care and had an x-ray if I would be billed the same rates for the x-ray as I would be in the ER and she confirmed this was their standard billing practice. If you notice their website specifically says “urgent care fees and copays are typically lower than those charged by emergency rooms”. This is an absolute LIE. RRH’s practices are predatory and people should be warned. I urge you if you need to visit an urgent care do not go to one operated by RRH as you will be billed the same as you would if you visited the ER.
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My experience with the billing department has been absolute hell. I am being charged for essential women’s services covered by the ACA. When I contact my insurance, I am told that it was not coded properly by RRH. Whether or not this was done correctly, RRH insists they did it properly and will not communicate with my insurance to resolve the issue. My bills for essential care (annual exams, contraception) are being sent to collections agencies. RRH does not care about essential women’s healthcare services.
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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