Roscoe Nursing and Rehabilitation Center's Online Review Report Card

My grandmother has gotten hurt repeatedly in this facility and at time being left for hours alone after a fall. The communication is awful. We are given names and emails of people to contact to arrange visitation and get care updates, but they never respond.

My mom is at Roscoe Nursing home for rehab. It was a difficult decision to place her there but I’m so glad she’s at this facility. They are Covid free and doing an extremely awesome job keeping it out. The staff there are unbelievably incredible. I communicate by email and phone and I must say they are on top of everything that my mom needs. I truly can’t say enough wonderful things about this facility. Thank you so much to all the staff. ❤️

I would like to take a minute and send a huge THANK YOU to the staff at the Roscoe Rehab and Nursing Home. My grandmother (Dolores Husted) started going to the day program in 2014. She was then admitted to the nursing unit in 2016. The staff was always amazing from day one. The facility was always clean when we came to visit. My grandmother was always dressed and sitting with other residents, and the staff was always hard at work. On holidays when we came to visit, the staff went out of their way. They put us in a private dining area and tending to every need and want, like waiters/waitresses, on top of being CNA’s! I know with the Alzheimer’s and dementia, my grandmother could be a very difficult handful. They always managed to keep her safe and comfortable. On Tuesday, 8/11/2020 we lost her. The staff was so accommodating by letting my mom and dad visit her to say their last goodbyes. Today in the mail we received an absolute beautiful card from the facility and staff. Our family’s gratitude will be yours forever. ~ The Husted Family

Nice place for the elderly

This facility is a blessing. My Mom was transported by my sister and nephew, I should say rescued from a Orange county nursing home. She was starved and abused there. Roscoe has saved my Mother's life. They are excellant and treat their resident's with T.L.C. May God bless all ths staff for treating my Mom like she is their Mother. God Bless all of you for caring and the beautiful way you care for your resident's.

I would not take my family members or loved ones to this facility they treat the residents like they are nothing and barley do the care that's needed I've had a family member here who laid on the floor for a hour after falling and was told that she had to wait bc they had other people to tend to all the aids do is sit behind the desk on there phones and disrespect the residents.ive had multiple resident complain of abuse to me and when reported nothing has been done. THIS FACILITY SHOULD BE SHUT DOWN!

The facility seems to think that the residents can do everything by themselves so they aren’t much help. It’s supposed to be a rehab facility but they allow for the residents to gain 50 lbs and eat to make them happy rather than encourage them to walk and stay mobile. Sometimes when the staff gets too lazy the try to eliminate the amount of work put in to giving people showers and getting them dressed. Every time the residents get a shower their beds are supposed to be stripped but my family members bed stayed the same with ice cream sticking on to it for over a week and her showers were every other morning. When speaking to the head nurse sometimes things don’t get passed through. I suggest to go straight to administration, but sometimes they also don’t help. On good days the staff is very helpful but there aren’t many and they try to get the day over with rather than be productive.

When my family member first got there is was okay but after a while the attention and care given started to diminished. Her therapeutic needs are not being met because they feel since she is not progressing but not getting worse she no longer needs therapy. Every time they stoped therapy she has fallen more often. Maybe it’s too much work for them to just keep her in. She has gained a significant amount of weight being there because she is eating to keep herself happy and there is no encouragement to help her make the right decisions. They expect for her to be able to be more independent but with her disease it’s not so much possible. Yes, she still has her mind but she is not as capable of caring for herself as they think. When family suggests for things to be done differently it takes a while for your suggestions to process. I’d say stay on top of them. While staying here she has had a few items be taken from her such as purfume and clothes (which have been replaced). The staff is nice and they seem like they are overworked all the time because when you call they make it sound as if they don’t want to be bothered when answering calls. When first getting there I wanted her to be showered every day but after a while I got convinced to have it be every other day because it was hard on her. Which was okay until she forgot when she was showered so when she was asked she said she had been but she hasn’t so she would go a few days without (you would think they keep track and wouldn’t ask a resident to). She does enjoy the activities and programs they have there because it helps her get out of the room but she still doesn’t walk around as much. She went in there with a walker and after a year she barley uses it and is more attached to using a wheel chair because they encourage for her to use that instead. It’s an okay place for the time being but I am looking into other facilities.

I’m disappointed in this facility. When I call on behalf of my mothers care they tell me the reason she is in the state she is in is because of her poor choices, she’s is “independent” but in fact they do nothing to help her make better life choices. Just over a year ago she’s went into this facility walking with a walker, she’s isn’t now 50lbs+ heavier and rolling around in a wheelchair most of the time. My mother was diagnosed with MS and I know about this disease inside and out, and with the right therapy, diet, and excersize regiment she could be doing very well. Instead at this facility they do nothing to help her make the right choices they provide her with all the food and junk necessary to kill herself. It’s like giving meth to a meth addict. There are some people that genuinely care, but not enough. People are overworked but that still isn’t an excuse for depriving and elder/disabled people of their right to proper care. They really need to step up and listen to the families of their clients. I’ve spoken to administrators and nurses and other staff and nothing’s seems to be resolved in a timely manner. If you are looking into this facility for a family member or friend I wouldn’t recommend this place. My review of this facility is my right to freedom of speech, if any staff wants to call me, thats fine with me but I will not remove this review. People out there need to know the truth. I don’t speak on the behalf of all residents just my mother and how’s she is treated and cared for. I haven’t disclosed all things that have happened while my mother has been at this facility. One last thing if my mother is treated poorly due to my review, the proper authorities will be notified.

I have worked in many skilled nursing facilities as a Registered Nurse. I find the staff and management team at Roscoe Rehab and Nursing Center very caring, kind, professional, and concerned about each and every resident. I would have no problem placing my family member in this facility.

I am extremely satisfied with the way residents are cared for. The nursing staff are kind and compassionate. They strive to their very best under a variety of changes. They are always pleasant.The residents seem to be happy. The recreation staff works together. They involve residents and their loved ones. Provide spiritual services for those of different religious beliefs. Meals are prepared and served, with the proper assistance to all residents. Families and friends can join and purchase lunch, or a dinner to enjoy their meals with their loved ones. I personally enjoy the activities. Residents, family, and friends who visit are welcomed to join in.This facility is a very good nursing home. My aunt is a resident.