Alec Platt's Online Review Report Card

Bar none, the worst office staff in the history of medical offices. Rude, incompetent and could care less about the patient. Trying to get prescriptions refilled is a stroke inducing process, every single time. This time, the operator took it upon himself to gather info from me, which I had to explain to him until I was blue in the face. (This is why you're on hold for half and hour-the wrong person trying to do someone else's job). After all that, he sent it to the wrong pharmacy that never contacted them in the first place. It's been a week now, and still no prescription sent to the actual pharmacy, as usual, which has faxed them twice already. I called back and asked to speak with my provider's secretary, and was eventually connected. Without gathering sufficient info, she said she'd look into it, and hung up on me! Unreal. Read the bad reviews here, they're all true. I've had good providers here, but this office staff has to go!

I agree what everyone is saying about the office staff here. Call the office your on hold for almost an hour. They're rude uncaring incompetent. Short sweet to the point I'm looking for another practice.

Don't waste your time.

Wouldn’t recommend to my worst enemy! Dr sinha seemed to be the answer to my prayers but just like every other doctor his promises meant nothing. An active person going to the gym twice a day , 5 days a week and he made me think he could help me with my breathing issue , nope thought wrong , tried to tell me to excercise more! Really 1 1/2 hours 5 days a week isn’t enough

If I could give this office zero stars, I would. The receptionists are rude, unprofessional and condescending. They treat patients as if they have no other choice but to tolerate their poor attitude. They speak loudly enough for everyone in the waiting room to hear about how much they hate patients. Elizabeth is the worst of all of them. Expect to wait at least an hour for your appointment maybe an hour and a half or more. My prescription wasn’t sent the same day or even the day after my visit - regardless of the fact that I was experiencing extreme discomfort. I had to call the office 4 times asking for it before it even arrived at my pharmacy. Disgraceful. Save yourself the headache and go somewhere else.

Dr. Ahmed Khan was extremely knowledgeable & he went out of his way, I felt, to correctly diagnose and make sure I had the proper medicine. However his staff was frequently rude & inefficient, once rescheduling an appointment without notifying me, and on another occassion left me waiting for 45 minutes without an explanation although I politely asked why the wait. I was told he’ll be in “any minute now”. After 20 minutes, when I asked assertively, I was told his morning hospital rounds were running long, and it would be few more minutes. When I asked why this was not explained to me, as I had other appointments to keep, I was told I was not his only patient and need to understand he has rounds. I said I understood physicians had rounds, but why schedule me on the morning he has rounds which can sometimes run long in all medical specialties? I was given an eye roll and informed that I requested an early appointment implying this was my fault. I was to be given the results of tests that day, but could not wait longer as my time was important and scheduled as well. I requested the doctor call me when he got in, and he graciously did. I left this practice despite my confidence and genuine like of Dr. Khan. It was a shame as it was nothing to do with his care. He and his partners need to reevaluate their staff, their rules, guidelines & responsibilities for how they treat patients.

Charing $50 dollars for 2 missed appointments one of which was moved without my knowledge and I took time out of my day to show up and be told I missed it and another which I asked to be cancelled. The office staff is always rude and acts like you are inconveniencing them. Providers were pretty good but overall wouldn't look elsewhere...

I can't begin to express how rude the receptionist was.Young red head.Told me she left a message on rescheduling my appointment.Not only did I bring the day up on my phone in front of her with a voice message reminding me to be there THAT day,the day she supposedly left a reschedule message for an appt I didn't agree to nor heard of,mind you she NEVER called.She then told me she wasn't going to argue and 24 people didn't show,so the Drs.left early and I should be the 25th basically.Refused to apologize after I said I deserved one and sneered at me.Fun times,half day work lost and gas from Saratoga both ways

Best Dr I have.

Dr J Khan is fantastic! Been going to him for over a year now and no complaints. He knows my asthma better than any other doctor I’ve encountered. I’m at the point where I will only speak with him about my asthma rather than my primary or urgent care doctors. He has called to check up on me outside of scheduled appointments. Also if my insurance won’t cover certain prescriptions he helps with samples. Yes there was a wait to get into the practice but it was well worth it. According to my primary at the time she said I was lucky to get an appointment that soon with him. My wait was 3-4 months I guess it’s usually 6. A doctor like him is hard to find.