Staten Island Care Center's Online Review Report Card

It has taken me a while to write this review after having to grieve the loss of my father who was in this rehabilitation facility in August 2021. If anyone is thinking of having your loved ones go here PLEASE RUN in the opposite direction. My father was recovering from spinal surgery when he was transferred here for inpatient rehabilitation so he could get the proper assistance and physical therapy he needed. We never imagined what would happen a few weeks later...My father contracted Covid-19 from this rehabilitation center (of note he was fully vaccinated). We understand it’s a pandemic but we truly felt this place did not take the proper precautions whatsoever. On frequent occasions, we would see elderly patients run past security trying to escape. Security did not pay attention to who was in and who was out of the rehabilitation center. My dad suffered the consequences. Another patient tested positive about two weeks prior to my dad’s positive test result. We are not sure how it got transmitted to him, maybe through the staff...it is hard to determine. Of note, my father was in and out of hospitals for the last year and half (including during Covid-19) and he never had any experiences like this. He was safe because those hospitals took the necessary steps and precautions when dealing with high risk populations. Over a year and half into Covid-19 and he was never exposed ever.But worst of all was after he tested positive. My dad wanted to go to the hospital. But the rehab would not let him leave to go to the hospital without a doctor’s note, despite his recent spinal surgery and that he was high risk due to his age (67 y/o), medical conditions, and cancer treatments (chemotherapy). They told him to quarantine in a different room and that would be all he needed to do. You would think with the high risk population they would not only take more precautions but they would be quicker to intervene. In fact, he had just gotten chemotherapy a few days prior. Eventually he was able to be transferred to the hospital with a doctor's note (our PCP was amazing in advocating for him), about a week after going to the hospital he was put on a ventilator, and he passed away a few weeks later.To make matters worse this place lost all of my father's belongings after he passed away. The center tried to give us a box of someone else's things but we knew it was not my father's belongings. For weeks they dodged our calls, even the managers would not call us back after requesting to speak to people at the top. Finally they admitted to us that they lost all of his belongings and offered us cash. It was not about the money for us, it's having his belongings that we really wanted.We would have never imagined that a place we thought was meant to make him stronger and healthier would put him at such high risk. PLEASE I URGE YOU NOT TO PUT YOUR LOVED ONES HERE. Please think twice.

I visited my uncle for the first time. He is a new patient. Everybody was very nice. Special thanks to Louis at the front desk who helped me bring my uncle for me to see him, and to accommodate my daughter and I. He also got help to get my uncle shaved. Thank you so much!!!!

They never answer the phone to schedule a visit or a facetime. You wait a day or more to schedule a visit. Unacceptable incompetent staff. Nurse said come visit front desk says no visits. Then when you schedule in advance they ban visitation again.

Would not recommend this facility as they are very difficult to get answers about family members in the facility

My experience as a visitor was fantastic. Everyone was very nice, greeting as I came in. Face mask were worn all the time. The resident with his asst came down and she greeted me with a friendly smile, I was taken outside where there was trees and flowers. Very pleasant place. Thank you so much for the warm welcoming and taken care of the resident.

Staten Island Care Center was not a facility I had heard of before. We were skeptical to send my father there. It was the best choice my family could have made. The staff is friendly and caring. The rehabilitation department was top notch. They were determined to get him walking and back home. Eddie PT, Andrea PT, and Richard OT were all excellent and really care about helping people and getting them better. We were blessed to have had them as therapists.

Everyone was helpful and friendly

Everyone I encountered at Staten Island Care Center was exceptional! I was visiting my brother who is unable to do for himself and he looked very well taken care of very calm down from the past and everyone that I met that encountered was fantastic! I've been in many rehab facilities and nursing homes and this is probably the first one I went into that had absolutely no bad odor which I realize is hard to control in such a place. But everyone at every level was genuinely kind and compassionate. I feel my brother was in a safe environment which is good because I live several states away and can't see him regularly. Words cannot express my gratitude to the Staten Island Care Center. I highly recommend them.

The treatment from medical and p.tWas great especially the wound careDR. I HAVE GAINED SUPER PROGRESSThanks to his method of treating myWound. Other than that certain thingsCan be upgraded ,and the cna helpersShould take thier job qualifications more serious.and they should fiya different way to allow the seniors toSmoke to me it's a sad sad issue. AlsoI would like to say that the food was so bad ,I wonder how can they serve these seniors this kind of food certain meals that they would serve was the same food they serve at rikers island and how can they take theses people ssi, SSDAnd only give them $50 a monthIt's sad very sad

The 4th floor never answer their phone. It rings and is never answer. Residents must feel that they are forgotten because you never get to talk to them . The man on the switchboardIs very courteous and apologetic and will try several times to reach them with no luck.