Primary Care At Syracuse/Downtown's Online Review Report Card

Dr Azar ordered an invasive test without even discussing it with me. I obviously have no trust in Azar and asked to switch doctors. They refused, saying it is "against policy." The administrator told me " we want you to be happy with your doctor," which is obviously not true, or they would have switched me to another provider. Going elsewhere

Do not listen to patients very little follow up you must become a vigilant advocate to survive within this practice or else have a good relationship with office manager

Screeners are very good specially the one who wears head scarf she is very kind lady she helped me when I was shaking crouse medical practice very lucky for having her.

Poor Management, Poor Staff, Poor Communication!.

This practice is your standard corporate, factory-like modern medical practice. The doctors and staff have all been good but the whole practice is managed as a well-oiled machine designed to take your money rather than as a patient-focused care provider.1) Here are a few experiences that might be illuminating:I have been a patient here for 5 years and I have had three different doctors. They were all young, and pretty good, giving me the impression that this practice is almost like a stepping stone to more serious career options for young doctors.2) I had bursitis of the elbow, a really simple problem. They told me to wrap it tightly and ice it, which was good advice. They booked a follow-up appointment in two weeks which was completely unnecessary. It cost me $200 for the NP to say "your elbow is not swollen." Standard procedure for modern practices and I should have known better but if you were looking for a practice that will be frank with you about what is really necessary this is not it.3) I am writing this review because I recently had my yearly physical billed as a diagnostic visit, costing me $75 after insurance. It was billed this way because when the Dr. looked in my ear she asked me if I had any issues and I mentioned that I have some tinnitus (ringing in the ears). Because I mentioned that, it was not coded as a wellness visit but as coming in with a complaint of tinnitus. It was strange to feel like answering my doctor's questions would lead to unexpected charges.I will be looking for a new provider, which is too bad because the people were nice. Unfortunately the management/business philosophy is not working for me.

Nice people and clean office.

Dont waste your time .. rude people .. Trust me find a different provider In your network.

My husband and I recently moved here from Arizona and began the long, arduous process of finding new physicians. Crouse came highly recommended from our friends in the area so I called stating we were looking for primary care doctors and would also like recommendations for the specialists we would need to replace ad well. After being told that the doctor was accepting new patients we were asked about our medical conditions and current medications. My husband is a cancer survivor (cancer free since 2013) and I have a spinal deformity that has to be dealt with through specialists. There was a sudden, sharp change in attitude after this. We were told they would have to see if the doctors would be willing to "deal with us". I recieved a very nasty message a short time later indicating Crouse would not be willing to see us as patients due to our "undesirable" medical history. There were other extremely rude things said that literally floored me. We had the same doctors for years back in AZ and have excellent health insurance as well as my husband having Medicare. In all the years we fought my husband's cancer and all the time we have spent with doctors, hospitals, different practices I have never experienced anything like this. Stay far away. You may become "undesirable" one day and find yourself dumped by these doctors.

I have seen a male doctor for a over a year whom talks over me and doesn't address my concerns and pushes me out the door. I have always seen female doctors but this time, I thought I'd give the male a try. No compassion, which Crouse advertises. I called office to switch to a female doctor or NP. But per their rules, they cannot. Soooo I have to stay with a doctor I don't care for and not comfortable with??? But, if you want to drive out of the way, the other offices don't abide by this rule. Doesn't make sense.

I’ve been a patient for 2 decades. Today I am in tears, contemplating how to treat myself, since I no longer can go to them for care. Dr Butch, Dr Speller were awesome but they are no longer there, so I was placed with another doctor. I was prescribed narcotics for my pain for 12 years, not fully understanding the life changing, brain chemistry altering affects this would have on my life. I just kept taking the medication. My doctor is retiring and none of them are accepting new patients and so now, a story that will follow me for a lifetime about breaking my”contract” with the office, they didn’t agree to wean me off of the prescriptions, they must have felt it was easier to drop me as a patient. They don’t care what affect it’s going to have on me and/or my family. I’m an abandoned patient that can’t get into any other doctor for 4-6 weeks, meanwhile, I’m left to my own care. The nurse Christine made up lies about my interactions with her just to get me out. An awful and uncaring human being. I never once was anything but kind calling in all 20 years. Now I have to go to the hospital when my medication runs out and it has caused me anxiety, as he has me on a benzodiazepine to help me sleep. 8 years I was on this and I could die if I stop taking it without medical assistance. Thrown to the wolves. They do not care. It should be against the law to be treated this way to cause such grief to any human being. I am so scared what’s going to happen when I’m out of my medication. The TRUTH is the practice don’t care if you live or die. I hope I live through to tell my story and advocate for patients who go through what I just had to.