Dr Sharon Yee's Online Review Report Card

Very professional and friendly she really knows what to do to correct my issues where other doctors where not able too. Hi recommend Dr Yee

This doctor needs to be better. I’m sure she knows medicine based on her degrees but she has no clue how to deal with patients. Overbook your office and not spending time to talk with your patients is no way to do business. The worst part was that she didn’t even come in the room for the appointment.

Never able to reach office. Faxes go unanswered, email goes unanswered, voice mailbox ALWAYS full. Wrong authorizations have been given to me twice.

Dr Yee and her staff in Arcadia have kept me alive for over 20 years! Her common sense, up to date knowledge and care is what keeps me going.

I am breast cancer patient, I need follow up mammogram and ultrasound done, they referred me to a lab that doesn't do mammogram, and I have been trying to ask for another referral since May 2022, called countless times, have to repeat myself every time, and was always told someone will call me back, over 2 months, still not heard from anyone

My last complaint was yesterday. Today here I am writing this while I'm on hold. I was hung up on. Called again and they asked if I can be put in hold. My reply was no, so she moves on to explain that I was hung up in because the call drops after 10 minutes. So you are admitting that I was on hold for 10 minutes and now I am on hold again. Yesterday after having to speak to a manager and beg to get my mothers CT results and not have to wait 2 months I got a 10:15 tele-visit. It's now 10:36 and I have not received a call. I have been on hold with the front office for over 10 minutes. How is this acceptable? They have 0 ZERO respect for customer time or integrity in how they run their practice. Everyone there is extremely agitated and work in fight or flight mode the whole day. The fact that I get stressed every time I call them even over the phone explains too much and NOTHING is done to fix it. If I was an actual patient with cancer needing to speak to my oncologist In summary I was on hold for over 20 minutes. The outcome of that was that they are running behind and I will definitely get a call today. I HAD AN APPOINTMENT FOR A TELE-VISIT at 10:15. THUS IS A PAID VISIT NO DIFFERENT THEN IF I WAS THERE IN PERSON. Would you have a patient waiting in your Libby all day because YOU are running behind? The answer is NO, NO YOU WOULD NOT! How is my time or my visit any different? You act as if I'm being granted a favor for your Dr. to call me. I HAVE A 10:15 appointment it is now 10:47. I cut time in my schedule to accept the call. Now I have to be at the beg and call of your Dr. So ridiculous!!!

My mom is a three time cancer patient. As you know once you have Cancer getting timely results is necessary to keep your emotional health. Dr's office does not have anything in place to assure that this happens successfully. They sit with incoming results for weeks. I called today and was told she is fully booked for months. How can this be? You want a patient to wait for CT scan results????? Why was the follow up appointment to receive the results made the day she had her visit? Then I call only to be hung up on 6 times before I finally ask to speak to the manager. In one of the calls the front desk tells me they do things different there. Different is not working. Your hanging up on customers! When you finally answer you can't even catch your breath long enough to be kind. , show compassion, apologize or just be yourself. They are obviously over worked under paid and over stressed. Isn't this in fact the recipe of getting cancer? Ironically this is an oncology office. What is the point of being a Dr. if you are so greedy that money is more important than the quality of your practice. The care and human factor of being a Dr. in the first place. Your patients deserve better. This is completely unacceptable. Your employees deserve a better more harmonious working environment and that begins with your office manager and Dr's that have Integrity for the type of practice they have. Not just for the patients but your staff as well. To tell your customers that phones have not been working for 4 months and that is the excuse as to why we are being hung up on is terrifying. What else is being mishandled in your practice that we are unaware of? It really is not that difficult. Every other Dr's practice has the same issues. They manage and so should you. There has not been one single phone call I have made to your office that has ever been pleasant. Your employees are arrogant and self righteous. To tell a paying customer on the phone that they do things differently there as if that is an excuse to a poorly run business and rude staff is very sad. I hope that inspectors that give you your business license are paying attention. If your front office and scheduling runs as it does there are more things in hiding and not working to standard. This is a Dr's office YOU ARE TREATING HUMAN LIVES.

Dr Yee may know medicine but she has a serious lack of compassion and empathy towards her very sick patients. Find another doctor!! I will be transferring my mother to someone who can better care for her. However! Silvia from her office is the only person there with some humanity.

Worst Oncologist. Worst office. Just like Dr Yee has no compassion for me, I have no compassion for the office being short-staffed and NOT RETURNING ANY CALLLS. NO bedside manner. Get a new referral if you get STUCK with Dr Yee

Get a new referral if you get stuck with Dr Sharon Yee or anyone from her office. Horrible bedside manner. NO COMPASSION. No return phone calls, no recommendations, NOTHING. I can't even get my first chemotherapy because the Dr is NON-RESPONSIVE. I asked SO MANY QUESTIONS about my brain cancer and she only answered 1 way: "We will do radiation and chemo" in a very cold, matter of fact manner. What about other treatment options? What about some compassion, empathy, how will we be treated, what is my prognosis. NOTHING. She didn't even officially tell me I had brain cancer!!! I had to ask and her response was, "well, you wouldnt be talking to me if it weren't cancer." This is how you share pathology reports?!?! I filed an official complaint with my health insurance and there is an investigation pending. This is how bad Dr Yee and her short-staffed office is. I get it, short-staff, but dont tell insurance company you are accepting new patients if you are so short-staffed. I feel like I'm in a nightmare and Dr Yee is my oncologist. Bad enough to have brain cancer and worst to have an oncologist that treats you like a number.