Diane Flanigen's Online Review Report Card

This doctor tends to have a 1 1/2 to 2 hour wait before procedures are started and she is available to see the patient. This means you will be there for a minimum of 2 1/2 hours to 3 hours. After waiting for almost two hours, I went to the desk and was told this wait time was typical for Dr. Flanigen. While she is a good Ophthalmologist, waiting two hours is poor scheduling. The desk suggested that I reschedule.Why reschedule when you know it is going to be another 2 hour wait time? Do you want to spend up to 3 hours in the doctor's office? I DON'T.So, I left and am looking for a new Ophthalmologist.I even scheduled according to her lunch break so I could be the first patient after her break.

I’m very unhappy with this practice and Dr. Flanigen at this time. I went in for my annual exam and to get the contact lens prescription and order the contacts I purchase from this practice every single year since I started going here around 2013. I’ve seen Dr. Flanigen the last 3 years. She neglected to tell me that she no longer provides contact lens prescriptions. She asked me if I saw another Dr, and baffled, I answered her that I’ve only seen her the past 3 years. She opted not to inform me that I would need to see this other doctor if I wanted to order contacts, so I got to find this out from the optical associates that I didn’t receive a contact lens prescription and I wouldn’t be able to order contacts. The associate told me she’d talk to Dr Flanigen and then call me. Next - I noticed that the office billed my health insurance instead of my vision insurance. I called to speak to someone in billing. The billing associate told me that my medical insurance was billed because I “have a medical condition.” In a state of utter confusion, I asked what medical condition I have, as I only came in for my annual exam and to order contacts, as I do every year and Dr Flanigen did not indicate that anything was wrong. She proceeded to talk about a freckle on my eye, which she then called a fundus. I had no idea what she was talking about, as Dr Flanigen did not bring this up. I struggled to remember if she had brought anything up the previous year, and I strained to remember if she had mentioned a freckle, which she may have but it was not anything emphasized if she had. At the start of my appointment this year, they had taken me to a machine to take pictures of my eye. I asked the eyecare specialist if this machine was new, as I’d never had anything done on this one before. He said it was pretty new and that it would take pictures of my eye, but the reason for having this was not told to me. I merely thought this was part of my eye exam, or new standard equipment to monitor everyone’s eyes. Dr Flanigen did not show me the pictures or go over them at all. The word “fundus” never came up until the billing associate scared the hell out of me over the phone. What kind of Dr neglects to talk to their patient about an eye condition?! Ellen, who I’m assuming is the office manager called me today after I wrote a note on their website, as I was told I’d receive a call yesterday and did not. She was not very friendly and defended the office pretty strongly. She seemed to say that I should know how they provide eye exams for contacts. The process she explained, of seeing someone in optical after my appointment is one I’ve never went through, or seeing a different doctor - which is something I hadn’t done in the three years I’ve been Dr Flanigens patient or ever at this practice. I’m not sure why they think a patient should know a process they’ve changed or have never explained. She also said that no one ever complains about Dr Flanigen, invalidating me further. I would never be scared or frustrated to the degree I expressed to this office had I been informed by my doctor. Ellen hung up abruptly on me toward the end of our conversation, stating that she will talk to Dr Flanigen, as I was asking an additional question. I now will have to go back to this office for a contact lens fitting with a different doctor, I will have to fight for them to bill my vision insurance, and I get to worry why a doctor wouldn’t discuss a medical issue and subsequent pictures thoroughly with me, and worry what the issue is or indicates. Im very concerned and stressed by this practice, and will be looking for other options for next year. I’ll also never forget at the end of my exam going to check out at the front desk, and the girl never telling me that I was all set, but rather wheeling away to have another conversation and leaving me standing there confused if she was finished with me for minutes. I figured she wasn’t coming back to answer any questions I had or say goodbye, so I walked away.

Thorough, kind, knows her stuff. Gone to her for years

Very good. I am a current patient. She give good advice, goes over all of your questions and concerns.

I was Dr. Flanigen’s patient before she joined Ophthalmology Associates. This practice has questionable billing practices, demanding a copay when Medicare is primary and another insurance covers the balance after Medicare, less copay. When The balance is less than the copay, they do not refund it. Also, when Dr. Flanigen had a solo practice, I never had a long wait. My recent appointment, the wait was over 2 1/2 hours. No one apologized. The doctor rushed through my appointment. I will not be back.

My vision improved 100% after her changes to my prescription and noticing that I had an astigmatism...Now Everthing is so clear and extra beautiful!!!

Showed up early to wait over an hour and still not get called in. Cancelled my appointment and left. Office staff not very helpful either.

Waited well over an hour for a scheduled appointment and was still never called. Office staff not helpful either. Ended up canceling and leaving.

I was experiencing pain and blurriness in my right eye after being hit at soccer. The next morning I called and got an appt that day. I had never been to an eye doctor before and was nervous I had done serious damage. Dr. Flanigen was so nice and patient with me when I got nervous and needed to stop the exam. She calmed me down and was very thorough with her examination. She is great with patients I would recommend her to anyone!

I was experiencing pain and blurriness in my right eye after being hit at soccer. The next morning I called and got an appt that day. I had never been to an eye doctor before and was nervous I had done serious damage. Dr. Flanigen was so nice and patient with me when I got nervous and needed to stop the exam. She calmed me down and was very thorough with her examination. She is great with patients I would recommend her to anyone!