Stacey Gugino's Online Review Report Card

Dr. Gugino has been my primary care physician for 3 years since my previous doctor retired. I have yet to meet her. The first 2 annual exams and one additional visit all were done with her nurse practitioners. Today, after waiting several months to get an appointment, I went in for my annual exam and to meet her for the first time. I had an 8am appointment, waited in the waiting room for 45 minutes and finally had to reschedule because I had to leave for work. Only after questioning the delay with the office staff, was I was told she had a medical emergency. I completely understand that this happens but what is so frustrating is that she and her staff let me sit there without saying a thing. I don't know that I ever would have gotten in today to see her. I am so tired of the disrespect certain medical professionals have for the time of their patients. Never in a million years would I consider having a client of mine wait close to an hour after an appointment was scheduled and not say a word. My clients would never return and rightfully so. I was given another appointment MORE THAN ONE MONTH later.

Dr. Gugino has been my primary care physician for 3 years since my previous doctor retired. I have yet to meet her. The first 2 annual exams and one additional visit all were done with her nurse practitioners. Today, after waiting several months to get an appointment, I went in for my annual exam and to meet her for the first time. I had an 8am appointment, waited in the waiting room for 45 minutes and finally had to reschedule because I had to leave for work. Only after questioning the delay with the office staff, was I was told she had a medical emergency. I completely understand that this happens but what is so frustrating is that she and her staff let me sit there without saying a thing. I don't know that I ever would have gotten in today to see her. I am so tired of the disrespect certain medical professionals have for the time of their patients. Never in a million years would I consider having a client of mine wait close to an hour after an appointment was scheduled and not say a word. My clients would never return and rightfully so. I was given another appointment MORE THAN ONE MONTH later.

Avoid this place at all costs. Incompetent with an attitude. I would like to reiterate what everyone here has said about the office staff. After being a patient of 20 years and being a patient of Dr. Hirsch I went away to grad school. I returned to the area and started seeing a male doctor with dark hair, Dr. Dlugosz. Next thing I know, the office staff took it upon themselves to change my doctor to some lady I had never met named Dr. Gugino. I went for the ONE appointment (I was sick and didn't have time to change it) but then next appointment questioned why this person was listed as my doctor. The office refused to let me switch back to Dr. Dlugosz. Still, only saw Dr. Stacy Gugino one time. I had planned to talk to the office manager Linda via phone to request a switch. Before I could speak to the office manager, I got this super long, poorly written and oddly emotional letter from Dr. Gugino in the mail saying she would need to dismiss me as a patient due to "lack of a relationship." Like cool I agree, who are you again? When I wanted to be reassigned to Dr. Dlugosz I couldn't be according to the office manager Linda, since Dr. Gugino was being super petty and said I couldn't be seen as a patient there. Linda was nice enough explaining it but couldn't get around the fact that from an ethical perspective they abandoned me as a patient. It's in the middle of a pandemic, my dad just passed away and I'm immunocompromised, but Dr. Stacey Gugino cares more about her ego than actually helping patients. They gave me only a 30 day supply of my life-sustaining medication which up until my call for an emergency issue today requesting an appointment they have filled for the last several months. Whatever though! They are doing me a favor. I don't want to receive healthcare from a place that tries to slam patients with strange letters after they are asking simple advocacy questions. I'll be telling everyone about my experience here too. NOT SURPRISED THEIR RATINGS EVERYWHERE ON THE INTERNET ARE IN THE TANK. Also their medical rooms are terrible. You can HEAR EVERYTHING. One time I heard Dr. Hirsch giving a guy a rectal exam before my appointment. Gross. Talk about lack of confidentiality.

I have nothing but excellent comments concerning Dr. Gugino. She listens! She has given me excellent referrals when needed and followed up well, being concerned with my well being and progress. I have every confidence in her and am happy that I found her at Highgate medical. I plan to stay with her as long as she is in practice.

Negligence! No compassion shouldn't be a doctor.