America's Best Contacts & Eyeglasses's Online Review Report Card
America's Best Contacts & Eyeglasses
3.9
Average Star Rating
268
Total Reviews
16
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Americas Best received 69.2% positive feedback, with patients praising the friendly and professional staff and affordable prices. However, 30.8% of the feedback was negative, primarily citing poor customer service, long wait times, and inadequate communication. Overall, the practice is appreciated for its cost-effectiveness yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of America's Best Contacts & Eyeglasses's Reviews
By far the best experience I’ve had getting glasses! Zoë was incredibly helpful and friendly!
Reviewed On Google
Cassie was excellent care
Reviewed On Google
Very helpful. Thank you very much to the entire team!
Reviewed On Google
They continue to blame "staffing problems " for services that are late or poorly managed. I paid for my glasses up front. But they never called me when they arrived. When I called them, they informed me that they were there ,but I couldn't pick them up, because they were closing @ 530 instead of 7 .I work until 5 and Saturdays ,so now the glasses I need,and paid for, are now being held hostage. I have to work around there schedules, to not get the services they promised, by advertisements, and by words and documentation.They also double schedule eye exams ,so mine was a hour and fifteen minutes late.
Reviewed On Google
They helped us out and the staff and the manager went above and beyond thank u
Reviewed On Google
Staff were extremely helpful and friendly
Reviewed On Google
I went to the wrong location and they held my appointment. Kelsey went out of her way to provide the best possible customer service. She worked as if I was her highest priority and I appreciate that. The optometrist, Libby, was professional and answered every question I had. I highly recommend this establishment. Brandon, the big guy, answered every question presented to him and even was able to serve two clients at once.
Reviewed On Google
Very patient, knowledgeable, and professional staff. Will return.
Reviewed On Google
Went in today and didn’t know exactly what I was looking for. Worked with Brandon Pratt and he was amazing. Helped me through the whole process and was very professional. Will be coming back.
Reviewed On Google
In Akron from out of town experienced an episode with my eyes which terrified me. Called AB got a same day appointment. Dr checked my eyes, took pictures assured me my eyes are healthy and nothing serious was going on, probably a drop in sugar and dehydration caused it . I felt relieved. Thank you AB...
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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