Summit Family Vision's Online Review Report Card
4.8
Average Star Rating
284
Total Reviews
2
Recent Reviews
1
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Summit Family Vision received 94.2% positive feedback, with patients praising the staff's friendliness, professionalism, and the thoroughness of the eye exams. However, 5.8% of the feedback was negative, primarily citing billing issues, unexpected charges, and rude behavior from some staff members. Overall, the practice is highly regarded for its expert care and friendly atmosphere, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Summit Family Vision's Reviews
This was my first time getting an eye exam, and I’m pretty sure I got scammed. It was supposed to be a $20 copay, but got charged another $39 for retinal scans which I don’t think I needed. Also got sold very expensive dry eye kit. I agreed because I believed the doctor, but it turns out it’s just fancy eye drops and an eye mask. Save your money and find a more honest eye clinic!
Reviewed On Google
Getting my exam for my glasses was cool, everything worked out fine. It was the contact exam, and the experience of trying contacts for the first time that was a complete waist of time. Long story short, I have 2 boxes of contacts that I can't use. They literally fold up, fall out, or irritate my eyes so bad I can't see. I was given eye drops once, then eventually told I may need to be fitted for different lenses. Do ya know think🤷
Reviewed On Google
Very unhappy with my experience at Summit Family Vision. I thought I was making an appointment at lenscrafters but only after my appointment I learned they were not . When I went for my contact fitting / pickup the lady was extremely rude ! I had trouble getting them in and she rudely told me I was not leaving with my contacts until I took them in and out three times ! I did not stay for her to disrespect me and told them to give me my contacts I paid for but they would not ! I said give me my contact prescription I paid for ! It's part of my medical records and I have a right to it . They refused me my prescription i paid for ! So I was given nothing for my insurance and copayment except a rude staff member scolding me , not assisting me . Very disrespectful from the first minute I saw her . I did not know her but she had an attitude like she hated me ! She should not work with the public ! Now I have no contacts and I refuse to go back to that office again! I DO NOT RECOMMEND SUMMIT FAMILY VISION BECAUSE MY EXPERIENCE WAS HORRIBLE AND I DID NOT GET WHAT I PAID FOR ! Update ... I was never contacted or refunded for my contact order . Apparently they don't care about good customer service . I wrote again to ask for refund . I hope they at least do this .
Reviewed On Google
I love going to see Dr. Patel, she is fast and friendly and very knowledgeable. I would recommend this offce to anyone.
Reviewed On Google
Prepare for a long wait time. The doctors are nice and efficient but the time it takes to complete the appointment is ridiculous.
Reviewed On Google
The doctor was very thorough and knowledgeable. All staff were friendly and very little wait time.
Reviewed On Google
I am not very happy or satisfied! The person examining me harmed my right eye with a pop, which discolored my face, sort of like a bleaching substance. Plus the marketing strategy I am not impressed.
Reviewed On Google
Dr Patel is great! Very detailed and explains things well. I appreciate her friendliness and professionalism.
Reviewed On Google
Great staff. So friendly. Loved Dr Voytilla
Reviewed On Google
HANDS DOWN impressed with everything! They saw my daughter who had been diagnosed from urgent care with an eye ulcer. They saw her fast, was kind, and we are switching to this practice for all our general vision needs! Amazing!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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