Summit Ophthalmology's Online Review Report Card

Today was my first visit as a new patient. The atmosphere was welcoming and positive and everyone was great. I saw Dr. Ellison and I liked him. He explained everything well so I got an understanding. I would recommend this place to anyone who needs a new eye doctor.

I came here and saw Dr. Krainz. He was so professional and knowledgeable. Albeit other physicians wanted me to see an Ophthalmologist afterwards and now I have to also go see a nuero-ophthalmologist. The verdict still remains what Dr. Krainz has said from the beginning. In fact it would seem the time spent going to see the ophthalmologist was a waste of my time.. Although Dr. Rockwood wasn't bad. In a perfect situation I should have gone directly from Krainz to neuro. (Which he recommended) Long story short? Pay attention Cleveland Clinic. This man is an amazing physician and one day if he continues to apply himself he should be given commendations or a raise, a bonus... Something as an award for excellence in his field, let alone for his bedside manners.

This place is a scam for money. I have never had a contact evaluation fee in my life. I had to switch to this place for insurance. Only needed my yearly script. Was asked at time of booking if I would order contacts on my own or through them. Was informed that if ordering through them there would be a fee. I told them I would order on my own, and I did. They are still asking me to pay $55 fee for contact fitting/evaluation I guess just for wearing my contacts to my appointment. If I would have worn my glasses I would not have been asked for this fee. I did not consent to this fee. Office manager won't return my inquiry into the fee. What a sham for a billion dollar company (Cleveland Clinic) to nickel and dime their offsites to bring them in money for services not even rendered! It's such a shame because the providers were great and now I have to find another place for myself and my family. Avoid this place at all cost or unless you want to be asked for extra money even though they aren't ordering your contacts.... pay them to do nothing basically!

This morning I bent up a pair of eyeglasses purchased from Summit Ophthalmology. Called the eyeglass section at 8:25 AM, left a msg, got a call back from Jake at 8:45, brought the glasses in by 9:30, Jake repaired them (no charge) and I was walking out at 10:15. I’ve been a customer there for several years and it’s this kind of stellar service that keeps me a customer…5 stars all around!

Can't get the office to answer the phone to reschedule an appt. Been trying for 2 days. Rings and rings then someone hangs up on me.

What these people put you through and how long they make you wait is unbelievable, never spent less than 3hrs, and they can't even get a script right, horrible

Dr Yeakley Was the best doctor imaginable. His replacement that is there now is everything but what Dr Yeakley was! She is inconsiderate, mean, has absolutely no bedside manner! It couldn’t be more night and day since his retirement. Please pay attention to all of the one star reviews!! And find any other Ophthalmologist in the area!

Like most dr in the area they say they sent over the documents and my insurance says they never received. Called the office to speak to someone no one talked to me until the next day and said the same thing again. They just blame it on any and everybody else instead of just doing their job. Would not recommend dr Rabe

Like so many other doctors, takes on too many patients and leaves people waiting. No respect for peoples’ time.

Second time this Dr has run late(in 3 months). He was two hours behind today! My 70yr father in law left without seeing his doctor. Don't wast your time. We unfortunately did.