Pearle Vision's Online Review Report Card

I was never contacted when eye mart became pearl vision. When I called to make an appointment the lady was rude and didn’t bother to tell me that they are no longer in network with my insurance company. My appointment was a in the morning and I sat there for over twenty mins. I say there for over ten mins before I was told that they are no longer in network with my insurance. So I wasted time and gas for an appointment that I ended up canceling. Never going back.

My experience in the office/with the doc was great - everyone was polite and it was a pretty painless process. Now here I am, weeks later, and I have not received the contacts that were supposed to have been shipped to my house "in about a week" and I cannot get an answer at the store about the glasses that should be ready for pick up. I left a voicemail three days ago and have received no response - tried several times to reach someone at the store today (during business hours) but the phone just rings and the recording says the mailbox can't accept messages. Seriously?! They collected a pretty decent sum of money from me (and my insurance) and now I can't reach anyone or get a return call? I'll sure as hell never go back to Pearle but I'd like to, at the very least, get the items I've paid and waited for.

Amy helped me to find frames, and I couldn't be happier with them. The whole team at this location makes you feel welcome and gets excited with you when picking out glasses or getting contacts. Usually going for a check up is something people put off but I'm excited to go back next time because I know I will be taken care of. Highly recommend this store and it's staff.

We had a fantastic experience here! The doctor was awesome and so was everyone else. Great customer service. Big fan of the digital eye scan versus having your eyes dilated, especially for kids. My insurance required an additional co-pay for the digital scan but it was worth it not to spend the rest of the day with blurred vision, especially for kids.  We placed the order for glasses and they said it would be two weeks, but we got them after one week.  Be careful if you're scheduling online.  I don't think it's the fault of anyone at the store, maybe just a technical glitch... but our appointment somehow got cancelled.  Luckily they knew we were scheduled because we had stopped in a few days before our appointment to look at frames so they still got us in. Just saying, you may want to double check on your appointment before you go if you scheduled online because we had even received a confirmation email so we thought we were good to go. The next time, I'm just going to skip the online process completely and call them directly.  Much easier in my opinion.  They do not have regular malls hours, closing anywhere from 5pm to 7pm during the week.  They are open on Saturdays until 5, but if you're anything like us, fall athletics make it impossible to get there. Closed on Sundays, which I actually like so that they can have a day off too!  We didn't have any problem since we did this all before school started, but just something to keep in mind if you're juggling schedules during the school year.  We will definitely be back! GREAT EXPERIENCE!

The wonderful folks at your Tuttle Crossing Mall location are awesome!  Amy Gibson was a delight in turning my otherwise frustrating day off into a customer service experience to remember.  I sat on my Oakley sunglasses and broke them to pieces.  I kept the lenses and wanted to replace the frame with same style. I was surprised to find that Amy was so committed to finding the older style frame for me that I broke.  It was rather difficult and I gave up but she kept encouraging me not to give up!  She ended up walking me down to the sunglass hut after she called to inquire.  Well Amy hats off to you for going above and beyond to make me feel like I ma ttered. You deserve the best!  Thank you again!    Sincerely,  Mrs. Lisa Horsefield

I had a great experience! The doctor was great and spent time telling me about how my prescription had changed. He made sure I agreed with the differences and could see with it. Then the ladies working were awesome at helping me find frames that fit my face well. They were able to help me with finding what was and wasn't in my insurance and explain why! I was there pretty close to when they closed and they were still very patient with my less then decisiveness. I was clear that I didn't want protective coding due to issues in the past and they didn't try and sell me into it! They also gave me my prescription so I could order sunglasses from else wear.

Pearce and Brandi were wonderful.  This was first rate service and on a Friday afternoon no less. Their knowledge and friendliness were wonderful and this comes from someone with plenty of experience delivering customer service.

The only reason they are getting 1 star is so I could submit a review. They do not deserve even 1 star. As of today I have been waiting 5 weeks for my glasses. The personnel at the store have never once tried to contact me to give me an update. I was told originally that it would be a week, so I was patient and waited until 2 1/2 weeks to call.  I was told they had shipped and would arrive in a day or two, which obviously did not happen. Called back a week later left a voicemail requesting someone call me with an update. After 24 hours and no return phone call, I called and spoke with the very rude store manager who was completely put off that I was requesting information about my order. He proceeded to tell me that the lab had scratched the lenses and the glasses were being re-made. Hmm, hadn't they already shipped? Called today at 5 weeks and they have no idea where my glasses are or why they have not received them yet. Do not go to the Pearle Vision at Tuttle Mall you will regret it.

I have been a customer of this Pearl Vision location for several years. The staff gives absolutely great customer service and makes me feel that my needs and desires are important to them. I enjoy going into the store to look at their new frames, but more then that, I really super enjoy talking to Kevin and Amy. They are my favorites. And you know all the people working there, are simply marvelous.

Do not confuse this location with a true Pearl Vision. This store is a Franchise owned by Bill Nobel which pays for the name but does not recognize Pearl Vision promotions or offers such as the BOGO frames deal advertised on the website. After calling and verifying they were Pearl Vision and that the offer was going on by phone I learned from a representative that they do not honor Pearl Vision offers and the reason given was they use a different system. O.D. was professional and friendly for exam and care but as a retail location very poor customer service and misdirection. Avoid bait and switch tactics and recognize that the franchise does not come with more than a name.Pearle Vision - Dublin, OH5043 TUTTLE CROSSING BLVD SPC 238DUBLIN, OH 43016614-766-6638