Andrea M. Company's Online Review Report Card

This practice was very good took care of my needs with cleaning fillings and up until I lost my dental insurance I’m so sad they don’t accept insurance I now have!! But I would go back anytime such a great dentist facility

I have no complaints regarding the doctors or the dental hygienist I saw. However, the office staff cost me more than $500 in unnecessary charges. Twice the pre-authorization that I got from my insurance company said I would owe nothing. However, once I arrived for the procedures, I was assigned a doctor who was out-of-network without being informed of such. I was not aware that an office that had multiple doctors could pick and choose which doctors accepted various insurances. Lesson learned very expensively. When I phoned the office and told them that I was billed under a doctor that was out-of-network instead of the one that was in network and pre-authorized, I was told that there was nothing they could do about it. I even presented the pre-authorization paper from the insurance company and was still told sorry but the procedure and billing has already been done.

Constantly running behind. Never seem to get people in at their scheduled appointment time. Waited an hour after my appointment time to be seen.

Recommended to them by a co worker. My son and I go here and we love it. They do a great job informing you about what work needs to be done and are very professional and organized. We never sit in the waiting room for a long period of time and all the staff are friendly! Definitely would recommend!

Always running behind. The last two times I’ve been here I’ve waited over an hour.

I was charged $919 the moment I walked in the door, before even meeting the dentist. A man entered the room, did not identify himself, and did not say hello. He refused to perform the procedure. I tried to express my dismay, but he dismissed everything I said as "irrelevant" and did not allow me to request a refund. I called the receptionist when I returned home. She assured me that my refund had been processed, but the money has been deducted from my checking account. I called my bank and was told that they could find no evidence of any refund. I have not slept in 2 days. The word "Company" perfectly describes this place. It is a soulless business that worships money and is incapable of caring about people. I regret that I cannot rate it below 1. Zero or a negative number would be more accurate.

I am so appalled by the absence of service my husband received today at this dental office. He was required to pay prior to any work being done. The agreed upon treatment plan changed and when my husband asked that the original plan move forward, he was advised there would be additional fees. When my husband asked for the exact cost, the hygienist became irate and kicked my husband out of the dentist chair. Payment without service, humilation, and emotional distress. Needless to say, he has found a new dentist.

I’ve never liked going to the dentist but in my 27 years of life this is my new favorite office. Very professional, welcoming and communicate well. My go to from now on.

What a truly exceptional Company, business, organization. Greatness always starts from the top and this office is no exception, which has fantastic leadership, excellent people and technical skills. A great company ,second to non, for all corporations to use as a standard model in pursuit of business excellence. Thanks to all for making every visit fun and enjoyable. Best success always Larry & Elaine Malavite

Dr. Rhonda Company and Associates have been our family dentist since 1995. The staff has always been caring and courteous to us and our kids. The office accepts most insurances and CareSource.