Barrington Of Oakley's Online Review Report Card

There are some wonderful, dedicated employees at Barrington of Oakley. However, there seem to be negative issues with management. People are ignored by local staff and lied to by corporate staff. Shame!

They cut up her towels several times. Silverware gone storage lock cut off and walker stolen and lied about it. Never an apology. Rooms filthy.

The Memory care department at Barrington of Oakley LACKS confidence and FAILS to deliver LEADERSHIP / COMMUNICATION / ACCOUNTABILITY / PROFESSIONALISM / COMPASSION AND PROPER TRAINING!! The following is our brief experience at the Barrington. - First of all, YOU WILL HAVE TO BE FULLY INVOLVED EVERYDAY TO ENSURE YOUR LOVED ONE IS RECEVING PROPER CARE! - The GROSS LACK of LEADERSHIP ensures that the daily care plan does not exist! There is no set schedule, each IMPROPERLY TRAINED aide seems to ignore the policy set fourth and tends to be on their own program, at the expense of the residents! - Most Aides are very AGGRESSIVE IN TONE AND BODY LANGUAGE especially when waking residents in the morning. Often times NO toileting upon waking. - Meal time is RUSHED AND LOUD some of the residents often seem agitated. - Most residents will Sit in their chair watching TV (LMN) all day long. - Observed Aides sitting down playing on their cell phones while residents were in NEED OF ASSISTANCE. When asked why they ignore the residents, the aides respond with, “they are having a moment.” However, a properly trained aide would realize there is a problem, and they are not just having a moment! - ACCOUNTABILITY LEAVES MUCH TO BE DESIRED. The night shift is understaffed. Most aides avoid policy and DO NOT check on residents every two hours during the night as promised, lucky if it is every 6 hours. Sometimes NOT at all! When we would be leaving for the night, a couple of aides would say to us “I didn’t know anyone was still here.” - Apartment NOT cleaned daily, bed NOT made, sheets NOT cleaned, DIRTY DISHES accumulate in the sink, TRASH PILES UP FOR DAYS. - DIRTY CLOTHES in hamper for days, damp clothes folded and put back into dresser. Clean sheets were put on bed over a SOILED MATTRESS PAD. - Mom’s fall changed from, “I woke her up in the morning, needed to get gloves came back and found her on the floor to,” “I didn’t see anything.” Policy states that the Dr. is notified when a fall occurs. That did NOT happen. - Our Dad was on a liquid diet. NO SOLID FOOD. His meals consisted of a burrito and a sandwich. We provided the protein shakes, however, he never got them. He couldn’t walk, yet his solid food meals were placed on the kitchen table while he was across the room in his recliner. - DOCUMENTS ARE FULL OF MISTAKES! Shower log annotates showers given on days when our mom was not in the building and on a day when she was sick. - MANAGEMENT IS TOO TOLERANT OF SERIOUS ERRORS! Several times medication had not been administered in the evening hours. One nurse “FORGOT” to give medication two evenings in a row! As well as signing for medication administered daily, when it is only to be giving once every six months. NO ATTENTION TO DETAIL! - Highly recommend installing CAMERAS inside the apartment! Often times the aides would BLOCK or UNPLUG the cameras. This behavior naturally begs the question, what are you doing or NOT doing that you don’t want the family members to see? - LACK OF COMPASSION, Day after our dad died, we were there comforting our mom and the nurse demanded that we leave. She RUDELY escorted us out of the building on the orders of the Memory Care Director. This is the same nurse that FORGOT to give our mom her pain medication two days in a row! - To resolve any problems you must COMPLAIN, COMPLAIN, COMPLAIN! We had three meetings with the Executive Director and the Memory Care Director all to no avail! - Clearly the Barrington’s memory care staff is more concerned about their own well-being and NOT the residents! LACK OF LEADERSHIP and IMPROPERLY TRAINED AIDES have produced a very caustic and corrosive environment for the residents. WHAT A SHAME!

I was very happy to find this facility for my cousin. Unfortunately, due to a fall at home, she was no longer able to live on her own. The staff, food and activities offered make her feel at home. She loves it!!

My opinions and experiences, may differ from some. I had awesome support from Family, friends and staff, (kiss the cooks too⚘😊 ) """Paraflightjoe on youtube"" was in assisted living from 2020-2021.. against all my wishes, tremendous support from family, and Staff made it easy living for me...

There are issues that need to be resolved in terms of housekeeping, nursing, and care for the residents.

The Memory care department at Barrington of Oakley LACKS confidence and FAILS to deliver LEADERSHIP / COMMUNICATION / ACCOUNTABILITY / PROFESSIONALISM / COMPASSION AND PROPER TRAINING!!The following is our brief experience at the Barrington.- First of all, YOU WILL HAVE TO BE FULLY INVOLVED EVERYDAY TO ENSURE YOUR LOVED ONE IS RECEVING PROPER CARE!- The GROSS LACK of LEADERSHIP ensures that the daily care plan does not exist! There is no set schedule, each IMPROPERLY TRAINED aide seems to ignore the policy set fourth and tends to be on their own program, at the expense of the residents!- Most Aides are very AGGRESSIVE IN TONE AND BODY LANGUAGE especially when waking residents in the morning. Often times NO toileting upon waking.- Meal time is RUSHED AND LOUD some of the residents often seem agitated.- Most residents will Sit in their chair watching TV (LMN) all day long.- Observed Aides sitting down playing on their cell phones while residents were in NEED OF ASSISTANCE. When asked why they ignore the residents, the aides respond with, “they are having a moment.” However, a properly trained aide would realize there is a problem, and they are not just having a moment!- ACCOUNTABILITY LEAVES MUCH TO BE DESIRED. The night shift is understaffed. Most aides avoid policy and DO NOT check on residents every two hours during the night as promised, lucky if it is every 6 hours. Sometimes NOT at all! When we would be leaving for the night, a couple of aides would say to us “I didn’t know anyone was still here.”- Apartment NOT cleaned daily, bed NOT made, sheets NOT cleaned, DIRTY DISHES accumulate in the sink, TRASH PILES UP FOR DAYS.- DIRTY CLOTHES in hamper for days, damp clothes folded and put back into dresser. Clean sheets were put on bed over a SOILED MATTRESS PAD.- Mom’s fall changed from, “I woke her up in the morning, needed to get gloves came back and found her on the floor to,” “I didn’t see anything.” Policy states that the Dr. is notified when a fall occurs. That did NOT happen.- Our Dad was on a liquid diet. NO SOLID FOOD. His meals consisted of a burrito and a sandwich. We provided the protein shakes, however, he never got them. He couldn’t walk, yet his solid food meals were placed on the kitchen table while he was across the room in his recliner.- DOCUMENTS ARE FULL OF MISTAKES! Shower log annotates showers given on days when our mom was not in the building and on a day when she was sick.- MANAGEMENT IS TOO TOLERANT OF SERIOUS ERRORS! Several times medication had not been administered in the evening hours. One nurse “FORGOT” to give medication two evenings in a row! As well as signing for medication administered daily, when it is only to be giving once every six months. NO ATTENTION TO DETAIL!- Highly recommend installing CAMERAS inside the apartment! Often times the aides would BLOCK or UNPLUG the cameras. This behavior naturally begs the question, what are you doing or NOT doing that you don’t want the family members to see?- LACK OF COMPASSION, Day after our dad died, we were there comforting our mom and the nurse demanded that we leave. She RUDELY escorted us out of the building on the orders of the Memory Care Director. This is the same nurse that FORGOT to give our mom her pain medication two days in a row!- To resolve any problems you must COMPLAIN, COMPLAIN, COMPLAIN! We had three meetings with the Executive Director and the Memory Care Director all to no avail!- Clearly the Barrington’s memory care staff is more concerned about their own well-being and NOT the residents! LACK OF LEADERSHIP and IMPROPERLY TRAINED AIDES have produced a very caustic and corrosive environment for the residents. WHAT A SHAME!

The Memory care department at Barrington of Oakley LACKS confidence and FAILS to deliver LEADERSHIP / COMMUNICATION / ACCOUNTABILITY / PROFESSIONALISM/ COMPASSION AND PROPER TRAINING!!The following is our brief experience at the Barrington.- First of all, YOU WILL HAVE TO BE FULLY INVOLVED EVERYDAY TO ENSURE YOUR LOVED ONE IS RECEVING PROPER CARE!- The GROSS LACK of LEADERSHIP ensures that the daily care plan does not exist! There is no set schedule, each IMPROPERLY TRAINED aide seems to ignore the policy set fourth and tends to be on their own program, at the expense of the residents!- Most Aides are very AGGRESSIVE IN TONE AND BODY LANGUAGE especially when waking residents in the morning. Often times NO toileting upon waking.- Meal time is RUSHED AND LOUD some of the residents often seem agitated.- Most residents will Sit in their chair watching TV (LMN) all day long.- Observed Aides sitting down playing on their cell phones while residents were in NEED OF ASSISTANCE. When asked why they ignore the residents, the aides respond with, "they are having a moment." However, a properly trained aide would realize there is a problem, and they are not just having a moment!- ACCOUNTABILITY LEAVES MUCH TO BE DESIRED. The night shift is understaffed. Most aides avoid policy and DO NOT check on residents every two hours during the night as promised, lucky if it is every 6 hours. Sometimes NOT at all! When we would be leaving for the night, a couple of aides would say to us "I didn't know anyone was still here."- Apartment NOT cleaned daily, bed NOT made, sheets NOT cleaned, DIRTY DISHES accumulate in the sink, TRASH PILES UP FOR DAYS.- DIRTY CLOTHES in hamper for days, damp clothes folded and put back into dresser. Clean sheets were put on bed over a SOILED MATTRESS PAD.- Mom's fall changed from, "I woke her up in the morning, needed to get gloves came back and found her on the floor to," "I didn't see anything." Policy states that the Dr. is notified when a fall occurs. That did NOT happen.- Our Dad was on a liquid diet. NO SOLID FOOD. His meals consisted of a burrito and a sandwich. We provided the protein shakes, however, he never got them. He couldn't walk, yet his solid food meals were placed on the kitchen table while he was across the room in his recliner.- DOCUMENTS ARE FULL OF MISTAKES! Shower log annotates showers given on days when our mom was not in the building and on a day when she was sick.- MANAGEMENT IS TOO TOLERANT OF SERIOUS ERRORS! Several times medication had not been administered in the evening hours. One nurse "FORGOT" to give medication two evenings in a row! As well as signing for medication administered daily, when it is only to be giving once every six months. NO ATTENTION TO DETAIL!- Highly recommend installing CAMERAS inside the apartment! Often times the aides would BLOCK or UNPLUG the cameras. This behavior naturally begs the question, what are you doing or NOT doing that you don't want the family members to see?- LACK OF COMPASSION, Day after our dad died, we were there comforting our mom and the nurse demanded that we leave. She RUDELY escorted us out of the building on the orders of the Memory Care Director. This is the same nurse that FORGOT to give our mom her pain medication two days in a row!- To resolve any problems you must COMPLAIN, COMPLAIN, COMPLAIN! We had three meetings with the Executive Director and the Memory Care Director all to no avail!- Clearly the Barrington's memory care staff is more concerned about their own well-being and NOT the residents! LACK OF LEADERSHIP and IMPROPERLY TRAINED AIDES have produced a very caustic and corrosive environment for the residents. WHAT A SHAME!

AVOID Barrington of Oakley Memory Care. Your loved one will be neglected if you choose this facility. Save yourself the time, aggravation, money, and heartache and find a facility with staff trained in memory care and a management team that is receptive to your concerns. Our mother was a resident for 82 days. We were physically present in the afternoons and or evenings on the memory care floor for 78 out of 82 days. Here are our observations:• Staff are not properly trained to interact with patients with dementia.• Management does a poor and inadequate job of holding staff accountable.• Multiple workers on cell phones, taking personal calls or scrolling while residents are neglected.• Illegally dressing our mother with two Depends.• Our mother’s diet changed to mechanical diet unnecessarily without a doctor’s order.• Two months without a shower. Shower records falsified.• Nurse failed to administer medication. Medication record, MAR, was altered to show meds were administered.• Memory care is understaffed. Staff often solo during night shifts.• Not taken to bathroom upon waking.• Abrupt, loud, aggressive tone of voice used to speak to residents by some aides.• Residents are rushed to eat during mealtimes.• A lot of time is spent in front of TV showing programs not specific to residents of that generation.We did have the pleasure of working with several very conscientious and caring aides. We are grateful for the care and companionship they provided for our mother.My siblings and I sent emails, texts, left voicemails, and met with the executive director and director of memory care three times to discuss our concerns. We were not asking for special treatment. We simply wanted Barrington to provide what was promised on their website, in their literature, and what was agreed to the day we signed our lease.Barrington of Oakley’s Memory Care Unit is poorly managed, lacks accountability, and doesn’t have the best interest of their residents in mind.

AVOID Barrington of Oakley Memory Care. Your loved one will be neglected if you choose this facility. Save yourself the time, aggravation, money, and heartache. and find a facility with staff trained in memory care and a management team that is receptive to your concerns. Our mother was a resident for 82 days. We were physically present in the afternoons and or evenings on the memory care floor for 78 out of 82 days. Here are our observations:* Staff are not properly trained to interact with patients with dementia.* Management does a poor and inadequate job of holding staff accountable.* Multiple workers on cell phones, taking personal calls or scrolling while residents are neglected.* Illegally dressing our mother with two Depends.* Our mother's diet changed to mechanical diet unnecessarily without a doctor's order.* Two months without a shower. Shower records falsified.* Nurse failed to administer medication. Medication record, MAR, was altered to show meds were administered.* Memory care is understaffed. Staff often solo during night shifts.* Not taken to bathroom upon waking.* Abrupt, loud, aggressive tone of voice used to speak to residents by some aides.* Residents are rushed to eat during mealtimes.* A lot of time is spent in front of TV showing programs not specific to residents of that generation.We did have the pleasure of working with several very conscientious and caring aides. We are grateful for the care and companionship they provided for our mother.My siblings and I sent emails, texts, left voicemails, and met with the executive director and director of memory care three times to discuss our concerns. We were not asking for special treatment. We simply wanted Barrington to provide what was promised on their website, in their literature, and what was agreed to the day we signed our lease.Barrington of Oakley's Memory Care Unit is poorly managed, lacks accountability, and doesn't have the best interest of their residents in mind.