Pearle Vision's Online Review Report Card

This location is very difficult to get I contact with. I understand if they’re busy that they can’t answer phones, but they never returned calls either. It took several months to get in contact with them and I was only able to do this because Cincinnati Children’s Hospital’s patient advocate has the phone number for the manager of this location — and it took her quite a while to even get the manager to call her back. Save yourself the hassle and don’t use this location.

I had a great experience up until I asked a tech to take a look at my current glasses to see if they can fix them. The tech did look at them and showed me that I needed a little super glue to keep the arm of my glasses from falling apart. Instead of her taking my glasses and applying the super glue she told me that when i came back to pick up my NEW glasses she will then take them an fix them. That didn't sit well with me at all. I could understand if it was a part that needed to be ordered, but come on a little super glue. So this is weighing on me and I really don't think I would go back, just for that simple issue. I pay attention to everything and CUSTOMER SERVICES IS BIG TO ME.

By far one of the worst experiences I've ever had! We pay out of pocket for all contact fittings and contacts themselves. We came in during last year's football season to you have my son fitted for contacts and they sent home one trial pair and were ordering another set that were supposed to be more comfortable because they didn't have exactly what they wanted for him in the office. Several weeks goes by nobody ever called to let us know they were in... I called the office they never ordered them.  So then they ordered them and then several weeks later actually called to let me know they were in. By this point football season was over. We still scheduled the appointment for another fitting (which is ridiculous) and then THEY had to cancel the appointment and every single time I try to call over the past several months no one has ever answered nor have they returned the messages that I've left. Call today and I finally get the manager  on the phone who tells me I will need to come back in for an entire new exam even though it hasn't been a year yet, pay out-of-pocket for the exam and then order the contacts AGAIN. So pay for several contact fittings and stillNo contacts in my hands for my son! And they have no record of the second type of contacts that the doctor is ordering for us that we had the appointment scheduled for already! I can only imagine what was going to happen when we came in for that appointment originally scheduled - if they hadn't canceled it they probably wouldnt have even have the contacts that they needed! So we spent a lot of money for a contact fitting and never got contacts. Now they want us to pay another contact fitting fee To order the same contacts they were going to order in for him the first time! It's impossible to reach this office and actually get someone on the phone and when you do, it's impossible to get any clear answers and they just want your money. So here we are new football season -still no contacts! It should not be this difficult for someone to get contacts! I highly suggest going somewhere else! The only pro I can say is that the doctor was extremely nice and so is the man that did my sons  contact fitting. They are kind and patient people --just not the manager! Ridiculous!

Kelsey Hagadorn was so helpful kind and professional I recommend Pearle Vision to everyone I know that needs glasses

Eye exam was fine and quickly scheduled.I paid $294 for a generic frame from their "discount display" and a set of lenses on August 7, 2020 for my son.  More than double what I would expect to pay anywhere else.  I thoughtI would get great service for this price.Now  3 weeks later no glasses.When I called and left a message after two weeks no reply.  Called again on Monday and the associate says they did call and "my voice mail doesn't work."  I guess they don't have text or email in Pearle Vision land.Asked for a refund guy says no they are already being made, when I got upset they said they would refund me because they weren't made after all.Changed my mind, because after nearly three weeks how much longer could it take?  I'm still waiting.

I wanted to take a moment to give a sincere compliment to your optometry staff, and Bobby in particular.  After an eye exam at another practice, I found that you are the only retailer in Cincinnati that carries Tomato brand children's glasses.  I called on Thursday 6/4 and was quickly greeted by a friendly voice.  Due to COVID, I confirmed that I could walk in and try on glasses without an appointment.  I also wanted to confirm that you had the sizes in stock that I wanted to try on my son's face for the correct fit.I originally planned to find the correct size, order online, and have the lenses crafted by our optometrist.  After the excellent service we received with showing him different styles and ensuring a good fit, I decided to order the full set through Pearle Vision, even though it was a bit more expensive.This is when the staff went even more above and beyond.  Our optometrist became very difficult to contact once I asked for my son's prescription.  After not receiving a reply to my contact, your office staff offered to reach out for me and obtain his prescription.  We waited in the office for a while and it soon became clear the prescription wasn't coming anytime soon.  The office staff assured me they'd keep an eye on the fax machine and reach back out to the other office and me if they didn't receive it.Bobby called me that afternoon to let me know they never received a fax and multiple phone calls to the office didn't offer a different result.  I called the office again and asked them to email me the prescription, but again, it didn't arrive.By the next day, and multiple attempts from Bobby, my husband and me, the prescription was finally emailed to my account.  After one more talk with Bobby on the phone, I emailed the RX over and asked that Pearle Vision confirm receipt.  I immediately received a response back that it was received on their end and they would submit the order right away.It was an excellent experience, especially contrasted with the rather negative experience we had with the other office simply trying to get something we should have had immediately after his appointment.  So I wanted to thank your staff and assure that management was aware of their service.  We will return to you for his exam next year and glasses in the future.