Cleveland Clinic I Building - Cole Eye Institute's Online Review Report Card
Cleveland Clinic I Building - Cole Eye Institute
3.2
Average Star Rating
113
Total Reviews
12
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Cleveland Clinic received 47.1% positive feedback, with patients praising the professionalism and knowledgeable staff. However, 52.9% of the feedback was negative, primarily citing long wait times, poor communication, and parking difficulties. Overall, the clinic offers excellent care, yet it needs better time management and communication.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
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List of Cleveland Clinic I Building - Cole Eye Institute's Reviews
Parking aside, the wonderful (and nice) doctors at Cole came in on a holiday and saved my eyesight. Thanks to Cole, my eyesight is great. Highly recommend. Don't even bother with the private retina specialists.
Reviewed On Google
The newly added building is beautiful 😍. The staff is very helpful and pleasant.
Reviewed On Google
Dr is unprofessional and rude. One of the most disrespectful offices. The doctors and team members are rude and inconsiderate, especially of the elderly. Do not go there. Avoid this place. The wait every time is about two hours and they do not communicate at all.
Reviewed On Google
I appreciate all that the Cleveland Clinic does, but the parking situation really is nightmarish for anyone who does not visit the campus regularly. I don’t want $14 valet. Nor can most of the parking attendants park a manual transmission vehicle like the one I drive anyway. Expect to spend at least 10 minutes getting oriented and parked in one of the garages several blocks away, and then 10-15 minutes to walk back to this building. With all the nearby road construction and either small and/or unlit signage, for early morning appointments this is a taxing and stressful process. Disappointing.
Reviewed On Google
Dr Singh is Great an care about you
Reviewed On Google
Doctors are OK. Activity swift.
Reviewed On Google
I had PRK corrective eye surgery here. Dr. Jason Marcellus treated me and my husband like family from the moment we met. He clearly explained everything that would happen, and helped me make an informed decision. Follow up care, with him, has been excellent. He has even expressed concern for my husbands vision and has offered guidance in that regard. I am sad I won't need to see him anymore. But my eye sight is amazing, and I am so happy I had this done.
Reviewed On Google
Charging $14 for valet parking when people are visually impaired is ridiculous. I can’t justify walking 15 to 20 minutes to my car in a parking deck when my daughter can’t see after her appointment due to her procedures. Valet works best for us. The cost went from $10-$14 with no handicap or a senior discount now. That’s outrageous. There needs to be a dedicated self parking lot beside the building where the valet parking is. We also sometimes have to wait 20 minutes for our car, while my daughter is sitting in pain.
Reviewed On Google
Everyone was so nice and accommodating! Had such a great experience every step of the way for my eye surgery!
Reviewed On Google
Dept Chair is wonderful. $14 for valley with no senior/disabled discount - robbery. Seriously. People are DISABLED and visually impaired but you charge $14 for vallet? Bet the tips went down for the parking attendants. Who can afford an appointment parking spot. I have an idea, share parking options for caregivers that drive up and drop off…. So disappointed in the removal of the senior/disabled discount.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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