Netcare Access's Online Review Report Card

I like going too Netcare they get me the treatment i need very freindly place. Too be

The front desk refuses to let me talk to my case manager after insulting me for not having money for my medication this month

They were great support at the start of care, but after post-care placement it seems that's when they become very hands off and don't seem to support you as much.

Michael is amazing. I called the police trying to get a wellness check on my brother who is an alcoholic and they weren’t able to do another in a 24 hour period. They recommended NetCare Alliance and I called with no other options on the table. Michael and his partner saved my brother’s life. His alcohol level was in the 300s, he protected my mother, and my brother is now on a path to getting help. We were so helpless and had no idea what would come from calling this organization a they exceeded our expectations. Cannot be more thankful for another human being. Truly gods work they are doing. Thank you Michael. You saved my brother.

I checked myself in voluntarily for depression a few years ago. The people who work here were so kind to me. I had my own room, access to food and activities, and got to meet with a doctor/nurse/psychiatrist daily. They helped set me up with a therapist and got me started on medication that helped me. They also sent me little postcards regularly for a couple years after I left. It was the sweetest thing, I wish I still got those supportive cards. Last year I was hospitalized somewhere else, and the comparison was jarring. These guys were far superior. If I ever have a crisis again, I will go here without question. And if anybody sees this who works here, I would sure love those post cards again! I'll send my new address! Seriously, the staff here were so caring and helpful. Thank you guys for all you do!

Felt very safe and cared for

They have helped me twice for depression love this place great staff the people that goes there is so nice I've made four friends my first time there last year and this year made three so nice makes u feel safe and at home

When I was at an all time low in December of 2023, they helped me tremendously. The only complaints I have are that they don't allow certain hobbies like crocheting (which is understandable due to the nature of the materials used, but due to my autism and rigid thinking it was hard for me and I ended up pestering them, which I feel bad about), and that they didn't have a lot of things to do other than some board games that require people (which during my stay, there were people, but by the last 2 (I believe it was 2, may have been 3, my memory is not the best about that time because of how stressed I was) days there were not nearly enough people (only me and one other person) to do anything other than color, which thankfully my mother dropped off some sharpies that we could use, as the markers they have were sadly lacking. They have movies, but they're a lot of old movies that use DVDs for the DVD player, and when I was there I didn't find any of the movies particularly engaging, though other people did, so I'm guessing its a matter of taste. Another half-complaint half-compliment I have is that they did not seem to understand autism elopement. I would run to my room when I was overwhelmed to de-stress and not have to worry about stimming and/or crying around other people, and I think they saw that as a crisis thing, and not a symptom of my autism, because the nurse asked me if I needed to go to an actual inpatient facility and not stay here for my voluntary stay, which would have been traumatic to me. The compliment side is that she listened to me when I said I did not want to go and I did not feel in crisis. I really appreciated that I was listened to and not forced against my will. Though, I did contain myself from running to my room anymore because I was worried that I would be sent inpatient due to that misunderstanding of autism elopement + the fact that I didn't know how to properly explain it, and that added to my stress, which caused a different autism meltdown altogether where they allowed me into what I believe was the courtyard for a break after I finally opened up about the issue, not in the best way, which I really appreciated. They gave me a tiny portable game player, but the games were boring. I didn't ask if they would allow it, but if I ever go there again, I would try to bring my switch and/or 3ds for my own gaming. They don't allow people to use their phones, apparently they used to but there was an issue with some people ruining it by invading other patients privacy. I wish they (the people who ruined it) did not do that because I read a lot on my phone and did not bring a way to read manga/manhwa. At home, one of my regular things I do is pacing back and forth or around a table, something I do to stim. I didn't feel comfortable doing that or other stims around strangers, and I didn't have anywhere closed off where I couldn't be seen to do that, which is a common stress whenever I go inpatient, voluntarily or involuntarily, which I don't feel is staff's fault as they do need a way to keep an eye on you, but it is something to keep in mind if you are autistic and tend to be wary about stimming/masking. The food was good for me personally with a rigid, restrictive amount of safe foods. I was concerned that I would not be able to eat anything, because in actual inpatient stays they served food that I could not force myself to eat frequently (and one time at Columbus Springs East they served me raw chicken--it was on accident but it made it hard to trust the food after that). The fridge and pantry are open for any time for everybody, and there is not a cafeteria. When I was there, it was stocked with uncrustables, pancakes, cheese sticks, apple juice, orange juice, and other things I cannot remember. Essentially, they are very kind people who genuinely seem to want the best for you, but you need to be able to communicate what you want/need, because they aren't mind readers and they can't help you without knowing what the issue is. They allowed me to leave when I wanted to, which I appreciated.

This place will steal your money out of your personal belongs if you don’t say you have money in your bag, it was only $5 but it’s more about the principal and respect! This place is a joke!!!

Staff were rude and disrespectful. I was lied to about how they would help me get my meds so now i have none of the meds they put me on. The whole thing was a waste of my time. Im not sure why a crisis center treats people in crisis like they dont matter. Dont go here if your actually in a crisis, they will make you feel bad for being in one