Abigail Cay's Online Review Report Card

Dr. Cay always believes in my problems and is never dismissive

She is great at tracking down what’s wrong.

Dr cay takes time to listen to my concerns with sincere compassion. Dr cay gives me treatment options and allows me to partake in that decision. She is punctual most of the time. If she is running behind which is rare , she will personally knock on door and update how long wait would be which makes me feel that I m never forgotten. I would recommend Dr cay to everyone.

Dr. Cay is a wonderful Doctor. I am so happy to have found her. She always answers my questions and personally calls me if there are test results. She gets back to me within 24 hours and has filled out paperwork for me on multiple occasions in 2 days! I'm continually impressed with her and would recommend her to everyone. She is kind, straight forward, and won't sugar coat the big stuff. Thank you Dr. Cay!

Dr. Cay listens to patient's information and asks good questions. She seems knowledgeable and caring. I highly recommend Dr. Cay and her staff.

I been treated by her for 7 years. She has made decisions regarding my meds without discussing it with me. When I tried to discuss it she talked and talked but never came to the point. Ultimately, she declined to change her mind. When I was notified be her that I had a serious vascular problem she scared me. Once I saw the vascular surgeon and was told the situation was not that serious, I settled down. It was 2 1/2 weeks of fear before I saw the surgeon. She will not be challenged without severe consequences.

She was not very attentive to my children, asked ME the questions not them, had little or no interaction with them to see first hand how they were developing, when I called to switch Dr's and request papers for school, they handed me the papers and a letter telling me we were no longer patients, as they were not accepting NEW patients. after 4 years of taking my kids there I didn't think we were NEW patients! When I called to ask about the letter I was given the number to city general hospital. Poor call on her end,.

My regular doctor is another one in the practice, but was unavailable (which I was aware of prior to the call for an appointment). Dr Cay gladly took me in for an appointment and really was gentle and knowledgeable. I will happily ask for her again if my regular doctor is unavailable. She is very kind and definitely willing to answer any questions you have.

To get an exam from Dr. Cay I had to 1st make an appt to become a patient. I asked what the charge was for the appt, & was told that they did not know. When I arrived at the appt, I was asked to pay a $50 copay which I paid. Dr. Cay was 40 min late for the appt and spent 15 min with me. There was no exam, just questions about my medical history. An exam was scheduled a few months out. In a week, I received a bill from Dr. Cay for 140.00 bringing the total for that 15 minute visit to 190.00. When I returned to Dr. Cay's office for my daughter's appt the next week, I asked Dr. Cay & the staff for an itemization of services for my visit. I wanted to know why I was charged almost $200 for a 15 minute visit that did not include any exam. I also wanted to know what my daughter's visit would cost before I left the office. No answers were given to me & when I returned home I received a "dismissal" letter.They will not see me, my kids or refund my money.I still have not gotten an itemization.

I have been a patient of Dr. Cay for quite awhile. When she was at the Hudson location it was a much more professional office and much more customer service and caring., Now that she has moved to another office..ie State Rd. it has become difficult to obtain perscriptions, appointments and the front people ie "tina" are brusk and rude and have absolutley NO follow up when you call in with an illness. I know that 1 patient is like a drop in the bucket, but I can guarantee that I will cause ripples, I am searching for a new Dr. who specializes in Patient care, and office procedures that help the ill.