Dayton Children's Hospital's Online Review Report Card

If you have the option to take your child anywhere else I would highly suggest it. They are alright for specialists if you have a few months to wait for an appointment. If it’s an emergency good luck. My toddler had a fever of 104.3 and we waited in the lobby for over 45 minutes while it was still climbing.I called to see if my other child should be seen in emergency for a separate injury during rough play or if it was something that could wait over night for our pediatrician to be open and was told they can’t tell me if something was considered an emergency or not. Not all of the receptionists but a lot of the receptionists are extremely rude because they “could be Doing something better right now.”Also, separate occurrence, I had to stay here with my five day old for jaundice which itself was a complete nightmare. They used a wipe on his fresh circumcision and when I expressed that our doctor who just did the circumcision three days prior told us not to use wipes but a wet washcloth, I was told it’s standard procedure to wipe away HEALING skin, while the nurse said “pediatricians don’t know what they’re talking about when they say that.” A pediatrician, who is a professional to care for children doesn’t know what they are talking about. But the nurse who disregards a parents concern definitely knows. And after complaining about the care of my five day old child was patronized by the Lead Nurse for raising my concerns.Nothing like what an experience should be in a scary situation for not only children but parents. They could do so much better.

everyone is so polite and helpful. felt very welcomed during our whole stay. definently recommend Dayton childrens hospital!!!!!

Great hospital I can recommend everyone!!! We had great experience with doctor Michael Ralston, cardiologist: sorry can’t remember her name, RN: Stephanie Sanders, Selena, Katie. nurse practitioner: Christa, PCA: Mary and child’s life (Sorry can’t remember her name) thank you everyone for everything! May God bless them all!

My son was referred for an occupational therapy evaluation in August 2021. The evaluator recommended once a week therapy. Months later we are still waiting for an available time slot that accommodates the fact that I work and he attends school. If you want an appointment at the Children’s Hospital, don’t expect an after school or weekend appointment. When I called to follow up on getting an appointment, I was treated as if I was somehow offending them that I needed an appointment that was convenient and reasonable.

The staff was very friendly and helpful!!!I did have some favorite nurses but in all it was a great stay.

I am currently in Dayton Childrens ICU. My daughter is fully disabled and special needs. I’ve brought her here since she was a baby. We’ve always had phenomenal experiences here, which is why I’m still shocked at the lack of urgency I’ve experienced now. My daughter gets sick easy and fast. We’ve nearly lost her twice years ago due to illness which is why they like to put Alyssa in ICU even if she doesn’t appear to need it. This time, yeah, she needed to be in ICU. Alyssa’s left lung has scar tissue and her right lung has pneumonia. She currently has Parainfluenza. It’s easy for mucus to pocket and make it hard for her to breath.Alyssa is on bipap currently to help her breathe, last night she dropped to 84. Normal is preferably high 90’s, but she’s not the standard case. At 84 we need to get things figured out so she can breath.I pushed the red nurse light button. I waited 2-3 mins, nobody answered. Once she dropped to 82 I had my ex-husband run into the hall and flag someone down.Was I frustrated? Yes, but things happen. Accidents happen. I know nurses are overworked and short staffed. So I didn’t say anything but they knew I wasn’t happy.Not even 2hrs later she drops down to 81% oxy. I hit the red nurse button again, someone did promptly answer. I told them her oxy was destating and that she fell to 81 rapidly. She told me she would call my nurse.Ok. I work at a vet clinic as an animal nurse. If I holler that a patient is destating, it’s all hands on deck. It doesn’t matter if that’s your patient or not. Contact her nurse since that nurse knows Alyssa’s treatment, but someone get in here to help manage her.Alyssa dropped to 79, under her eyes she was turning purple. I had my ex run back out the hallway. This time I’m fuming so I tell everybody who comes in here that I want to speak to the DON. And yes I was angry. My nurse didn’t get the page about Alyssa until she was already nearly done helping her….After that, Alyssa’s care has been exceptional. Still, last night I asked to talk to someone, The Charge Nurse, anyone. I explained to my nurse that I know it’s not her fault. I was there when she got the page about Alyssa. I’m not mad at her. She hadn’t been getting buzzed. Maybe it’s a tech problem. Staffing. Communication. Organization. Idk but this is not ok. It the Intensive Care Unit.I had to ask again last night about speaking to the charge nurse. The new nurse on shift said she had heard a little bit about what happened, but asked me to explain. So I did explain. She did tell me that it can take 1-2 mins for a page to go through to the nurse; which I didn’t know and I feel parents should be made aware of that. She was polite and tried to help me Understand the reasoning my child wasn’t able to be tended to promptly.This nurse S. did get the Charge Nurse G, (sorry, I’m not trying to name drop them. Charge Nurse G. Does come in. She does tell me she would be more than happy to talk to me and listen, but if I would like to wait until 11pm the assistant of nursing and Charge Nurse K. Would be an awesome person to talk to since she’s higher up.Charge Nurse G. Did politely explain procedures. I was unaware that when my child is destating, I can hit the red nurse button, but if the girls are charting it may be a minute before they can answer…so I can absolutely run and flag someone down or I can also go across the room to the phone and dial my nurse.I said that was fine. That I had never been told that if I push the red nurse button that it may take a bit before someone can answer. I asked to have that written in her chart and printed out for me so I will have this reference for the next time she’s struggling to breathe.I haven’t received any documents about the incident. And Charge Nurse K. Did not talk to me about the incident last night. I waited up until 1am. I’m not even blaming Charge Nurse K. I can’t verify that anybody even told her that I needed to talk to her.3 people I know run dialysis clinic. They’ve been nurses for years. I contacted them to see if I was over reacting. Nope.

Great service and excellent staff

Always great with my girls

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So I’m just gonna put this out there so people don’t have to go through what we just did. My sons Gtube came out and the doctor in the emergency room didn’t even know how to put it in. So just a heads up do not bring your kids here. Apparently there hiring right off the streets now. My son will not being going back here. And I advice all of you to avoid this place. The doctors name was Dana so if you get her your in trouble. Worst experience we’ve ever had and we’ve never had a good one at this hospital in 2 years now.