Springcreek Fertility - Dayton's Online Review Report Card

Do not go there. All they want is money. The will partner with third party company lab cop and others keep send you underground fee and fraud you. They will send you to collection without notice you. Stay away from them

My overall in-office experience was excellent. Everyone in the office was so kind and compassionate. My husband and I have done 3 rounds of IUI and one IVF treatment at Spring Creek. Our experience following the cancelation of our IVF treatment is what led to my one star review. We were notified by the office that our IVF transfer was being cancelled due to our embryo testing abnormally. It was devastating news to receive and the woman who called us was not qualified to discuss any specifics or give us any additional information. She offered to get us scheduled for an additional retrieval and put us in queue with the financial department to go over costs, or schedule a follow up appointment with Dr. Groll 2 1/2 months later!!! My husband and I were not financially able to immediately go into a other retrieval process, as we had already incurred the cost of 3 IUIs and an IVF. We were left waiting for 2 1/2 months with no information, no answers, no explanations about what went wrong, no next step suggestions, no grief resources, no nothing. It has been excruciating to say the least. We had our follow up with Dr. Groll today and I expressed our dissatisfaction with how things were handled. Dr. Groll apologized that we had a negative experience and more or less said that he is one person and the consult/appointment demand is high and he can't get to everyone in a timely manner. Having spent most of my adult career in the specialty medical field, the explanation I was given today is unacceptable. Current patients should be made a priority and should be presented with timely follow up, next steps and grief resources if necessary. Should my husband and I find ourselves in a more favorable financial situation in the near future, we will be seeking a new fertility clinic.

SpringCreek has been awesome! They have been there for us through our entire infertility journey. We’ve created special friendships and bonds with all of the staff and they’ve been nothing but supportive! Megan, the receptionist, is a breath of fresh air and just hearing her voice puts a smile on my face!!!! I am so thankful for SpringCreek and now our dreams are coming true because of them! I highly recommend SpringCreek!!!

Both my wife and I are very happy with our experience. Thanks to Dr. Groll and his wonderful team, we have our baby now! We recommend this clinic to everyone who are seeking a decent fertility clinic for a successful treatment.Thank you all!

My Wife and I want to send our gratitude to everyone at Springcreek, in both Centerville and Dublin. After two IVF cycles that were not successful, we discussed our options with Dr. Groll and decided to give it one last shot.We welcomed our first child into the world last night, a girl, and have one more embryo waiting. Thank you to Springcreek for helping us achieve our dream!

2nd updated:I have lost hope of them changing their terrible policy of not allowing husband to attend appointments with wife. I remain astounded at how little value they place on process being something husband and wife are doing together. I am not a fan of woke policies that are for appearance only.1st update:The VP did promptly contact us to discuss how we felt after initial post. He was genuinely interested in making sure people had a good experience and balancing safety. I very strongly disagree with policy that a husband can not not attend an appointment with his wife, and find other specifics of the policy to be incongruent as well as illogical. it is clear they sincerely care. I hope this policy is changed as I believe it is detrimental to the entire experience and accomplishes nothing in return. They came highly recommend and at this time we plan on continuing with them.

If you are thinking of coming to springcreek, especially for recurrent miscarriages, RUN the other way. This practice is terrible. The last thing you want on this hard journey of infertility is more stress and feeling like you don’t matter and that’s exactly what you will get at springcreek. You will never see Dr. Groll or be able to get ahold of him. I have called Springcreek asking to speak directly to Dr. Groll since you will never see him at your appointments…Instead, An office manager, who will say she has no medical experience will call you back so she can’t even answer your questions. It is a one size shoe fits all clinic. They are extremely stuck in their ways and truly won’t listen to anything you have to say as a patient. If you end up choosing Springcreek, I would try to schedule with Priscilla since you won’t be seeing Groll ever & by all means avoid scheduling with NP Julie.

5 IUIs last year and IFV this year and have had miscarriages and now I can't even get them to give me a time frame for trying again. They keep ordering tests then dragging their feet for days if not weeks before they get back to you with the results. I wouldn't recommend this place to anyone. Unless you want to drop 45000 and still not have a baby.

Takes months to get in. Due to Covid 1st visit was on the phone. We had to sit on hold for 45 mins before the Nurse Practitioner  picked up.  It was constant testing with little feed back on what was happening and next step. When you call its just more testing they recommend. After complaints finally started treatment. Not sure if I have ever met the NP face to face.  Went back for a follow up again office running behind then when they called me to come in (since you now wait in your car) they informed be my follow up was at a different office. This is already a nerve racking time its also embarrassing and emotional  that you cant get pregnant on your own. I did not feel welcome or that my questions and needs were being addressed. I never met the Doctor. No other fertility clinic in the area so you have no option and they know it so patient care is totally lacking.

Gentle and caring staff!