Falls Family Care's Online Review Report Card

Never again. I sat in the waiting room for an hour before I was called up and told the doctor couldn't see me cause she's allergic to dogs; I have service dogs. Keep in mind, they not only let us sit there all that time, it was also mentioned about my service dogs when I made the appointment. They immediately tried to schedule me somewhere else instead of trying to fix the situation. Keep in mind, it is illegal to deny service based on allergies or fear of dogs, per federal law (ADA). It turned into another hour of calling and talking to different people and them trying to "negotiate" with me. Read, they wanted to figure out a way to not accommodate us, while making it look like they were "working with us." I only needed to get a refill on meds. That was literally it. So, 2 1/2 hours later, and being forced to put my service dogs in the car, I finally saw the doctor and was able to leave. The whole situation was not only illegal, it was just plain unethical. You don't ask someone to be separated from their medical equipment. End of the day, it comes down to this: You can take Benadryl. I can't stop being disabled. You might have to suffer through some discomfort for the rest of the day. I'll be spending the rest of the week dealing with the physical, mental, and emotional fallout.

Never again. I sat in the waiting room for an hour before I was called up and told the doctor couldn't see me cause she's allergic to dogs; I have service dogs. Keep in mind, they not only let us sit there all that time, it was also mentioned about my service dogs when I made the appointment. They immediately tried to schedule me somewhere else instead of trying to fix the situation. Keep in mind, it is illegal to deny service based on allergies or fear of dogs, per federal law (ADA).It turned into another hour of calling and talking to different people and them trying to "negotiate" with me. Read, they wanted to figure out a way to not accommodate us, while making it look like they were "working with us." I only needed to get a refill on meds. That was literally it.So, 2 1/2 hours later, and being forced to put my service dogs in the car, I finally saw the doctor and was able to leave. The whole situation was not only illegal, it was just plain unethical. You don't ask someone to be separated from their medical equipment. End of the day, it comes down to this: You can take Benadryl. I can't stop being disabled. You might have to suffer through some discomfort for the rest of the day. I'll be spending the rest of the week dealing with the physical, mental, and emotional fallout.

Doc Hageman and NP Christy are amazing! The only complaint I have with one health ohio is how almost impossible it is to call them! I was just on hold waiting for someone to answer the phone for almost an hour before it hung up on me. Called back and was on hold another 30 minutes before just giving up. Please fix the answering service.

Sadly they get 1 star from me. My daughter goes there regularly for checkups. The last time I went there the doctor had to leave early. I left work early and rushed over to make sure she was to her appointment on time, only to find out the doctor has yet again not shown up or left for the day. They did not contact me or my wife. The one time we needed a prescription for a very bad diaper rash and they failed to properly send the request electronically. We kept asking them to send it then to call the pharmacy. They never called the pharmacy like they said the doctor would, and they put it off for hrs and didn't get it over that day. Extremely slow staff, unreliable doctor and ultimately a waste of our time. I overall don't mind the place at all when it works and when the doctor is actually there.

Great experience, very informative and knowledgeable personnel and everybody I've met are nice caring and listen to what you're saying and continue to ask key questions and checks to fully assess you and make decisions/recommendations and understand what's going on with you past, future, and present.

Everyone was super nice and friendly :) did wonderful job :)

I have been a patient for approximately 5 or 6 yrs. the doctors and staff are very pleasant Dr. Hageman is great and takes the time to listen. Facility gets an A+ for cleanliness. Wait time B. Phone lines double F-.

I love that they have a after hours call number Dr.Hageman is great 👍

Best all around care from medical to dental to behavioral. I had major fear of dentists but the dental staff is truly amazing and puts you at ease and is very gentle. The counselor is fantastic and the medical department is phenomenal as well. Always courteous and knowledgeable. Highly recommend for any of your needs.

This is were I go to the dentist. This is the nicest group of workers u ever want to meet. Everyone there is so friendly.