Karen La Salle's Online Review Report Card

She is busy and there's usually a wait even in the morning but she is very thorough and nice. I like her a lot.

the prompts on the phone system are so poorly done... who has 5 minutes to listen to prompts before being directed to office staff????

I have been seeing Dr. Karen Lau for about 5 years now and my health has never been better. My old doctor was not very attentive and let a lot of my ailments linger for many years. Before switching to Dr. Lau, I would be in pain a lot and could not get any real answers. Dr. Lau is very attentive to your needs and will definitely give you a proper diagnosis. She will listen and help heal you because she cares. I would definitely recommend her to anyone that needs a primary care physician. She is the best!

Not too sure what happened with the previous patient/review (1 star review), but I have been seeing Dr. Lau for almost 8+ years, following her from her previous practice to the current one. In comparison, her current office is much more organized and efficient. The waiting time is as expected at any physician's office (much shorter than before). Dr. Lau has always taken care of us, providing extra care that is hard to find nowadays. I would highly recommend her to any one.

Do yourself a favor and stay away from this place. I wasted an hour and a half waiting to see this family physician. I was checked in by their front office staff. However, I was last on the list to be seen during their lunch hour. The doctor was busy attending to other patients. I heard laughing going on in the back office. I couldn't no longer wait due to lack of no responsiveness or time allocation from this doctor. Upon leaving the Orange Optum Care medical office, I encountered Dr. Lau directly. She rudely told me off stating that I was late to this office which was a lie to cover up her overbooked patient scheduling by a satellite appointment desk. This dingbat physician and her staff are extremely rude, disorganized and showed me no courtesy.

Dr Karen Lau has been my doctor forever. Ever since she was in Tustin. Initially it used to be an easy process of setting up an appointment me her and I actually got to see her. Ever since she moved to Orange location she is always booked for next 3-4 mnths in future doing the well-women appointments and her regular patients are seen by her PA Ben. It's been more than 2 years now that I haven't gotten to see Dr Karen and I have been seen my her PA Ben for at least 4 times now. According to best practices in medical every 3rd appointment should be with you Primary Doctor and the in between could be seen by the PA. I have called them and specifically asked them for Dr Karen Lau and I have been surprised with Ben or I have been told that I would have to wait 3-4 mnths to see Dr Karen. What's the point of having a Doc if they are not available for their patients? I could understand if the doctor has been booked for 1-2 weeks but couple months is ridiculously.... specially because you get paid more for well-women checkups than attending regular patients. I called in today at 1:04pm to make an appointment and the answering machine said "you have reached us at after hours"! REALLY? 1:04PM IS AFTERHOURS FOR YOU GUYS? Understand you could be on lunch but at least specify it stating when will the staff be returning. Definitely switching my doc now. I have referred many friends and family to Dr Karen Lau but this just makes me regret it. Will be spreading my word to them.

Talk about taking the doctor away from a bad situation, but not being able to separate the situation from the doctor. It is no surprise that the reviews on Dr. Lau herself are all 5's (I tried to add more but Yelp wouldn't let me) and the previous practice she was attached to are all 1's. The best thing to come out of that office are both Dr. Lau and her fabulous M.A. Sandy! Since their departure, the previous practice declined into oblivion and shattered into a million pieces.Dr Lau is the best doctor I have ever had and that is coming from one who's wife used to be his physician. She is kind, considerate and has the patient in full focus when she is assessing the situation. What really amazes me, is even though she is so busy, you feel like the only patient on her schedule! I have been treated by Dr. Lau for 4 years and have followed her to this new office even though she no longer takes my insurance. She is worth every penny! It's unfortunate that the people who gave 1 star did it for all the right reasons, but aimed at the wrong person on the wrong thread. So this is a case, until more people give her 5 stars and increase her average, where you can't judge a book by its cover because as soon as you open the book you'll be hooked. Dr. Lau's excellence is 5 star luxury accommodations that has unfortunately been vandalized by 3 star graffiti! Thank you for everything Dr. Lau!

I have had several doctors in my 66 years, but none as completely thorough, knowledgeable, and dedicated to helping their patience. She is the doctor everyone wants and no one can find. We, myself and family, have loved and used her for years. The reason we had put up with the old staff was because we knew it would be a gamble to find another doctor with her ability. I just wish these reviews had been rated on her performance rather than the old staff. Derogatory statements could have been left to affect that staff by leaving it on their own yelp page. Pulmonary Consultants.Orange

Dr Lau left the Old Office (1010 W. LaVeta, Orange) and is in a new office (2540 N. Santiago Blvd.) I have only called the new office once and got right through and spoke with a very helpful lady. I can tell you that Dr Lau is FAULOUS. Her assistant is wonderful too. I can attest to the fact that everyone talking trash about the "old" office staff is 100% correct. The old office sent out a letter announcing that Dr Lau had left and gave the wrong phone number to her new office. They then sent out a "corrected letter" stating that: "We understand that the previous letter "in forming" you..." That is how they do things in that office (LaVeta).Re: Dr Lau, she is really amazing. She takes her time, asks questions and listens. She has a great sense of humor, is direct, reasonable, fair and very caring. I usually have to wait so I bring something to do so it is not too bad. I agree that she should just start her own practice. She is an amazing doctor and deserves amazing support staff. I hope her assistant is able to follow her to the new location. She is super sweet and mellow too.

Dr Lau finally came to the realization the medical office was completely useless and moved to (hopefully) better office. Will update review after I visit her in the new office.*This is for OLD Office* The office manager needs to be shot, revived by the doctors and shot again. Stop over booking the doctors! Telling every patient "oh, its Dr. Lau, she is always behind" doesn't help. A) that means you know, yet do nothing to solve the problem. B) Dr. Lau cares enough about the patients health to spend the appropriate amount of time with each and every patient. The only reason I put up with the crappy office service (or lack there of) was that Dr Lau is a GREAT physician. How the do you call a office every day for a week straight, calling no less then 6 times a day and NOT be able to talk to a HUMAN?!?!?!?