Twilight Gardens Nursing & Rehabilitation's Online Review Report Card

My Dad was not cared for here properly.He was found unresponsive and taken to the hospital where he was severely dehydrated and his glucose level was 31.

Administration staff are unprofessional! My father was suppose to only be in for the 20 days Medicare covers. When we tried getting him out we were given the run around. First of all no one answers phones, had to call back multiple times to get an answer. Once you do get an answer the call was picked up by some random person who wasn't sure who to transfer the call to. After being passed around from one person to the next you end up with a answer machine. If you're luck it will have space to leave a message, not that it matters, the inept staff never return calls. Which is evident by the fact that 90% of the calls are transferred to voice-mail that's full!! RETURN YOUR CALLS!!!Took two weeks of lying staff dragging their feet in order to get our father released back into our care.We were told by the inept social worker that we wouldn't receive a bill. Which I found unlikely because I knew Medicare only covered 20 days for free.Days before my father's release I started packing up his items. Discovered his brand new $3400.00 hearing aids were missing. Staff said they would search for them. Three days later, one day before his discharge they still didn't have his hearing aids. In fact an administrator and nurses I spoke with had no idea they needed to be searching for them. SMH Administrator said she would have them to a room to room. The next day upon discharge they still didn't have his hearing aids! They had me fill out a form with "missing hearing aids". I shouldn't have left with something else in writing. My dad's been out of the prison for over two weeks now. The first week out I called almost every day. Got so frustrated getting machines I called Crystal the receptionist and demanded to speak to an administrator NOT A MACHINE. I was instantly transferred to Karen who acted like she had no clue what was going on and said I needed to speak to social services Amanda. I sighed because I knew Amanda was the Social Worker that gave us the run around getting our dad home. Found out later Karen is the Administrator!! But heaven forbid she help!!The deductible to replace my dad's hearing aids is $300. Twilight Garden is responsible for their loss and responsible for their replacement!!We received a bill on the 4th of December that was printed on the 25th and Due on the 5th!! How they expect us to pay it on time is beyond me. Most places give you 20 to 30 days!That all said I refuse to pay. $2,900+ bill when these inept people owe us for $3,400 hearing aids!

My grandma has only been here four days, however, she's MUCH happier here than Specialty Select East /OSU in Columbus East on Taylor Road. She doesn't have to wait hours for a call light. They immediately put a speech valve on her trache, and wean her automatically ever single morning until she goes to bed... after the last place said there was pretty much no hope for her to ever get off the ventilator.... said she couldn't handle weaning or a speech valve for very long. Twilight has given her more physical therapy in four days than the last place combined! Seem like nice people. Will update as time goes on.

Everyone so helpful caring

Disinfecting wipes at the Kiosk would be helpful.Thank you all for what you do, day in and day out!

Caring staff and happy residents. A perfect combination.

excellent facility

Most of the staff were very nice. However, the facility itself is very dated. My dad did NOT like the food and it was always cold! The communication between all parties involved in the care and discharge of my dad was terrible. I don’t wish for anyone to have to go here.

It's been nice to go see cathy the communication could be better on things about wait to do and don't do but ather then that it's nice to see cathy again it's grate to see her smile again and happy to see me so thank you for letting people see there loved ones again it's nice to see the people that I used to see and. To see cathy to its nice to see all my friends a again it's really really really nice to see all there smiles and face a been nice to come and visit wince again so thank you too all of your staff for letting it happen again to see the people you love so so so much people take it for granted to not see your love ones for a year it's hard for every one that had to go there it it's been ruff it's still Canada hard still right know still with this virus still around it will get better I know it will so thank you all for your hard work for carrying fore are loved ones thank you

My husband is a resident there. I am allowed to visit him now. & I have noticed that he is being well cared for. Always clean & shaved. Even though it's taken some time for him to get better, I believe he is getting the best care.