Pawtucket Falls Healthcare Center's Online Review Report Card

This place sent my mom to the hospital by ambulance only until I noticed something was not right with my mom when she arrived to the ER at marriam the Dr had told me she was being admitted to ICU had severe dehydration ,was fully impacted with stool had a UTI was septic and had pneumonia also all her labs were off this place neglected my mom who has dementia and couldn't push a call button or feed herself !!!! Please do not send your love one here !!

Very happy with the care my mom is getting.

I wouldn’t recommend working here.

Only having a family member there for less than a month, so far everything is positive. The staff does appear to be a caring one . The resident is pleased with the way she is being handled. ( Gently ). Would I recommend this facility to anyone ? THE ANSWER IS YES !

All my experiences at this pit will be chronicled and shared, the world should know the truth!

The staff are always friendly and helpful, I was ready to leave if I did not find anything good about this place, foods not bad and they are in the middle of renovating and improving my stay here. Great Job!!

The utmost respect for the staff! people who really care and hearts of gold. God sent...

I have to give this place 5 stars for one reason and one reason only , The administrator she really cares, The physical plant is old shows signs of its time it is not a brand new facility, it is not a 5 star building , however she makes it as nice as she can she works hard she is a power pack. I have a family member in this facility, I have had one on one conversations with this Admin and she has kept every commitment she has made to me , She is not absent or does she hide behind the phone or a text. Her communication skills are exceptional , She goes above and beyond I feel this is what she is composed of. I do hope Genesis eldercare knows who they have in the palm of their hands , I would encourage prospective residents and patients to give this place a go , she will work with you I promise .

Short, staffed, careless, hostile, negligent.... Poor management, staff is aggressive. If you dont, look out for your parent, they will suffer. DONT Recomend

I found that the staff was quite kind & that the facilities were well kept.

Extraordinary place and impressive service and staff

I love it here. Amazing place, people and fantastic customer service.

The facility has improved, very compassionate workers, best rehab in the community.

Had a very good experience. Would definitely return if I need rehab again. Staff very accommodating to my needs timely!!

Nice place to rehab. Great rehab. Staff pleasant. Food ok but no one is perfect. I was there to rehab not a gourmet meal. Lol

I visited my Aunt there this summer and I was so impressed with the event they set up for the residents! There was food, snacks, games and Zumba! Everyone was so nice!! My Aunt loves it there!

I covered this facility as an Interim Administrator. I found many improvements in not only the care but the actual building itself; It was welcoming & clean. They offer Private rooms which are very attractive to potential residents!

I recommend this center for it's unique impeccable attention to every single person. Great people!

Great place to rehab and the staff is excellent!

Very nice and organized