Stein Hospice Care Center's Online Review Report Card

Very rude staff, not welcoming at all or helpful

This place is a JOKE!! My mother was taken there for end-of-life care, but once her personal health insurance ran out, they gave her the boot!! So much for "non-profit. "

Stein Hospice offers a team of compassionate, courageous, empathetic workers. Their staff are caring and loyal to their patient's needs. I could not imagine a more supportive team than the one I found through Stein Hospice. I would definitely recommend to anyone who has a loved one facing the end of life. You will have peace of mind with Stein Hospice.

Most patients get to stay at home but when needed the in-patient unit is outstanding. Much more comfortable than a typical hospital floor for the patients and their families, too. Dedicated and compassionate staff; don't know how they do it.

A few employees (LPNs) were exceptional although they obviously had too many patients to care for. My mother developed a stage 4 pressure ulcer in the week that I had to return home- I personally turned her or helped her move every two hours when I was there and not once during those days did staff come to help her move without me calling for help. I left her in a chair one night and came back 8 hours later in the same position- she said she couldn't reach the call bell and no one came in. She was soiled. They do not use a medication scanning system and I witnessed a nurse offering the wrong medications- my sister and I intervened or I'm afraid my mother would have taken the meds offered with serious consequences. My mother could talk but was very confused- in three weeks that I was at her bedside, I can count on one hand the number of times a nurse came to offer assistance without me calling for it. The director of nurses explained that nurses assumed I would do the bedside care since I am an RN- I wanted to make sure someone would turn, offer drinks, check to see if she was in pain or scared when I was not there. I'm afraid that if no one was with a patient to make sure they got basic care, they might not receive it. Volunteers came in to do nursing functions- taking my mother to the commode or to assist me in turning or moving her. I offered to pay for an personal aide and was told they would discharge her if I did- I wish she had been able to be cared for at home.

Very unproffesional, not knowing how to work with patients or families. They refused to give us straightforward information and it caused a lot of heart ache. If you are considering Stein, first look elsehwere.