Matthew Lutz Do's Online Review Report Card

Dr. Lutz And his Staff go the Extra mile to help their patients- compared to other ENT practices.

I am very happy with my recent care with Dr Lutz. I highly recommend his professional care to those in need. Thank you

Horrible. Waited six weeks for 3 minutes with Dr Lutz.

The reviews don't lie , I called on Tuesday left my name and number Four days later still no return call . I don't how inconsiderate this place could be to not take the time to return a call . I will go elsewhere .

the staff there is very rude and are very unwilling to help you. I have bee going there for years for myself and kids. We will now be looking for a new ent because of how rube and unprofessional there employees are. Find another option if you have one.

Wish I could leave 0 stars It is apparent from reviews & my experience that ppl w private ins are treated well, medicaid folks are not treated well. It took 6 wks to get an appt. I had to call my PCP & ask for an intervention after a month of no call back & me calling daily. Not sure how long it would have taken if I hadn't requested assistance. I was given 3 whole mins with Dr Lutz 🎊. The majority of the visit, prior to that, was with a Resident. (Dr Yang. Very nice, but a student.) I have a rare disease & because Dr Lutz isn't informed, he told me I was very emotional and suggested I see a psychiatrist. Mind you, I was composed up until this point. The only emotion I showed was 4 tears I lost when I realized he couldn't care less about me. He wrapped up our 3 mins with an eye roll & told me I seemed like a very nice lady, before he walked out & left me w Dr Yang. I have been meticulously documenting my journey with a rare disease. Including recordings. So I'd love to hear him deny my account of this visit. He'd be smart to think that through and try to recall whether I was holding my phone. I will thank him for the inspiration and for changing the trajectory of my story. STAY TUNED.

I went for a follow-up appointment to a surgery performed by Dr. Lutz, and he wasn't even there. I had a check-up with a person who doesn't even perform surgeries. After that, I made another appt, because my symptoms were not better at all after several months. It took over a month to get in, and when I arrived, I was told that Dr Lutz, who I made the appt with, WASN'T THERE AGAIN! I was so upset in the office that I was in tears at one point. They set aside 6 hours a week to treat people with certain insurance, and don't care if you get to see the Dr you made the appt with or not. I felt like I was being treated like I was a charity case. I'm still sick, but haven't gone back because of how I was treated.

Dr. Lutz was very friendly, straight-forward, and professional when I went to him about a hearing problem, which he accurately diagnosed and resolved. I had no complaints.

He is down to earth, makes you feel at ease. Also easy to get an appointment. I have recommended him to other people and they like him also.

I went to Dr. Lutz after a 34 day hospital stay and was NEVER seen by him during that time, but a resident of his which was amazing. I expected to follow up with the resident afterwards but he was gone. Dr. Lutz did not seem to know as much about my case as I would expect. My first impression of him was he was very impressed with himself and making a great impression that it hindered him from really preforming his duties as a physician. He scoped me to check my trach, and said it might need surgery for it to close properly and had me scheduled to go back in 3 months. I called my Primary care doctor's office to get another ENT doctor and they referred me to several, none of which would see me regarding my problems with my trach since they didn't put it in. When I returned for my follow up each concern I had was met with I can do surgery to repair that, no problem. There were 4 different areas that needed attention, one the result of a fall that injured my nasal passage and the other 3 a result of complications after surgery requiring a trach. He pushed the surgeries and I said I'm wasn't sure. He had me sign 4 consent forms for the 4 different procedures he would be doing for when I did decide to have the surgeries. I did NOT go back to Dr. Lutz went to another ENT doctor who sent me to another ENT doctor and they assured me I did NOT need any surgeries. I have not had but minor issues. One is scar tissue on my wind pipe from the trach. The other obstruction in my right nostril, both things I can live with. I would not recommend Dr. Lutz to anyone. He is so full of himself and tries to be so charming but it's fake. I want a doctor concerned with my true medical condition not one who is so impressed with himself. Also one who sees a solution other than surgery.