Mary A. Lavery's Online Review Report Card

Dr Lavery is very kind and gives a quality exam. I would highly recommend her to anyone who needs quality eyecare

I’ve been a patient of Dr. Lavery’s for twenty years, and I will continue to be one until the end of time

Simply amazing and what every eye specialist should aspire to be. She has helped my developmentally disabled child to see her best, as well as my husband who has a detached cornea. She is kind, patient, understanding and takes her time with each and every patient. I will not go elsewhere until this amazing woman retires!

Dr. Lavery made time to see my mother, a patient of hers, the same day due to concerns that turned out, fortunately, to be not too serious. Her staff was very helpful. The receptionist has a "take charge" attitude and got us checked in and settled in the exam room which wasn't easy as my mother is in a wheelchair. Her staff is very attentive. We didn't have to wait too long to see one of her aides. A little bit later the doctor arrived and was very thorough with her exam and took time with my mother to perform a couple tests due to concerns about other conditions my mother has. Dr. Lavery and her staff take time with patients and make sure they understand what is being done and what needs to be done.

I was billed medically rather than through VSP which she is a provider for. I have no medical condition to warrant this. I was billed for a refraction test which VSP covers. When I chose an alternate pair of frames that were $50.00 less than the original I was told there would not be any reimbursement due to the insurance's discounted price on that second pair. They are dishonest and deceptive in their billing practices and some of the staff is out right rude. I encourage everyone to choose any other provider for their eye care. From the moment they asked for payment of $70.00 when I was told there would be a $40.00 copay (before I was seen by the doctor), my gut told me to leave but with the pandemic, appointments have not been that easy to get, so I stayed. I will not repeat that mistake. Please do not use this office for any services!

deceptive billing practices

deceptive billing practices

I strongly urge anyone looking for an eye doctor to absolutely not use Westlake Eye Center. Although Dr. Lavery is polite the billing practices of this office I believe are highly suspect. For a routine annual exam and before I was even seen by the doctor I was charged for the copay of a specialists office (which I was told at the time of making the appointment) plus 30.00 for the refraction test ...

Went two times, and that was enough for me. The first time, the wait was very long. I didn’t think much of it because that happens in health care sometimes. I didn’t like that they didn’t have a changing table for my daughter. They see pediatric patients and don’t have a place to change them. Luckily my daughter was old enough to stand in the restroom so I changed her diaper standing up. our experience with Dr Lavery the first time wasn’t bad. She’s good with kids. The second time, today, the appointment was at 1030a. They had to reschedule our appointment twice because of their schedule, not ours. When we get there, we pay and the receptionist said it wasn’t abnormal that our appointment was cheaper this time because they rescheduled on us, as if this sort of thing happens all too often. We get checked in and wait in the lobby for a while. They take us back, and we wait for a while longer. The assistant turns on a movie for my daughter, starts it about halfway through, asks if we need anything and that the doctor would be in shortly. More time passes. My toddler is getting impatient and my baby is crying. The assistant comes back in and asks again if we need anything. I said no. She said the doctor was with another patient and we were next to be seen. Okay. We continue to wait. Finally the movie is over, it’s 11:30am and I’ve about had it. I AM NOT ONE TO LEAVE AN APPOINTMENT. But I did! I gathered our things, walked out the door to the lobby to get a refund. As I made it to the desk, the doctor rushes behind me and says “I’m ready for you. If you will come back to the room, I will see you now.” I said “no, we have waited too long, I’m ready to go.” She tells me that she has been with other patients and that she was skipping the patient before me to see us. Ummm WHAT?? I tell her no, I just want to leave. I want a refund. We had waited for an hour and we were all ready to leave. She said it was my decision and went back in the hallway. We got our refund and left. In the end, the staff is nice, the doctor is good with children but everything there is ran poorly. It’s not worth the wait. We won’t be back.

Amazing team my kids love the doctor and she have patience for them