Edmond Urgent Care's Online Review Report Card

The first thing I was asked was my insurance, then I was given a few pages to complete. I had pics of my meds and history and was able to email those instead of writing them. The wait was only 15-20 minutes. Jackie was pleasant, listening to my issues, asking questions. She knew they would not be able to help so she walked us through several options. She gave her recommendation out of a few ER facilities and then gave us a referral. This is an established private facility. It will be our go to for things minor accidents like colds and scrapes!

Excellent care today by Jackie H, PA-C. I brought in my mother-in-law who has dementia, and it can be hard to get a good history of how she’s been feeling. Jackie was patient, kind, compassionate, thorough and spot-on with her assessment and plan. The other staff members also were very nice. Really appreciate the service provided today and can’t thank y’all enough.

Hours posted on their door say they're open until 7:30 PM. I arrived at 7 and they were already closed. Do better. Edit: A day later; professional and efficient when they're open until their stated hours. Still frustrating having had to wait an extra day for a flu diagnosis.

I had super sharp nerve pains in my thigh, and the doctor immediately recognized it as sciatica. I got a steroid shot, which immediately brought relief, as well as prescriptions, advice, and stretch exercise instructions. Exactly what I needed and no less! Super satisfied with my care.

I would recommend this site to everyone. Friendly and very efficient.

I have been using Edmond Urgent Care since they opened, more than ten years ago, and they are the best! Convenient hours, I can visit after work if I need to. The staff are all caring and compassionate, I highly recommend them!

This is a horrible urgent care. I’ve been twice and both times I was “misdiagnosed”. The first time I went in, was for an ear infection, and she said my ear was full of wax. She proceeded to flush my ear with an ear infection and it became more painful. She then said “oh yeah you do have an ear infection” after I told her it still hurts. Then fast forward, I have throat pain and body pain. I’m ordered a strep test which was “false” but the guy nurse barley but the swap in my throat. I went straight to the ER right afterwards and was diagnosed with Strep A. How could this possibly go unnoticed??? Strep is serious when not diagnosed correctly and bacteria can spread if not treated… just please be mindful when coming to this urgent to get looked at.

Don't recommend at all!!! I brought my 15 yo daughter in for severe stomach pain & vomiting yesterday & the nurse there named Jackie, treated us horribly! She was not compassionate, she NEVER once smiled, asked us if we were okay, if we needed anything. Immediately upon entering the building, the gentleman behind the counter had a very warm smile & was very caring & helpful! That's the ONLY reason for the 1 star! If I could put zero stars, I would! That's how upset I am!! Jackie was NOT nice & warm! It was like she was annoyed with us! The things she was saying in front of my child was horrible! Instead of saying it could be food poisoning (which it ended up being!), or a virus, she said in her 21 yrs of nursing she's only seen teenagers come in looking this bad when they've been using drugs & asked if shes on drugs rn or has she been using drugs?? Is that really the 1st thing that comes to your mind lady???! Was it bc of the way were dressed or the way we looked??? I felt judged by her words bc listen, we weren't expecting to go the ER okay. We were on our way to Frontier City to have fun day!! So, instead of offering comfort & a warm heart, you instead handed us the coldest most rude encounter I've ever had in all my life! My daughter is traumatized from this! How dare you say that in front of my child! I want to file a formal complaint immediately! There is a time & way to ask those questions! We went to the hospital after & they took her blood & urine samples & all her labs came back great! We did some back tracking & found she had taken a few drinks of some bad chocolate milk about 30 mins b4 we got there! I understand you have to rule everything out, but I have NEVER in all my life been treated like that. And the way she was speaking to the other male employee working there was disgusting! He was even taken back by her words! She was talking to him like he was less than, just poor attitude really! She must really be a miserable person or over worked & underpayed or just hates her job but nurses like that should not be around children or people at all! We were frantic, she was shaking, having tremors, sweating, vomiting non stop, so much so she couldn't sit still bc the cramps were so bad! It was a very chaotic situation but if you can't handle it, you shouldn't be in the medical field!!!!! Nurse Jackie should be ashamed of how she treated my family! I would really like a response back from someone please. Thank you.

Don't go to this clinic, they will over charge for service. Will not go back ever.

Samantha was very kind and answered all the questions that I had. The rest of the staff was really helpful as well and Tommy was very supportive and considerate while listening to my wife’s concerns.