Ignite Medical Resort Norman's Online Review Report Card

This facility has changed names from Brookhaven Nursing to Ignite. The same facility. My mom was dying of brain cancer at this nursing facility. The request to administer pain medications to my mom was given to staff by me many times and each time they would say they had not received any pain medications from the pharmacy to administer. This took many days to get at the facility and required intervention with multiple staff and physician. The staff received pain medications finally and were instructed to give her pain medications consistently to ease her suffering from the brain cancer. When I would visit each day and ask about pain medications they would say they had not given any during the night. My mom was obviously in pain and suffering, in and out of lucidity. I told them repeatedly to give each night as she was dying and in pain from the brain cancer. The nursing staff rarely gave pain meds to her if I was not present. The last 2 nights of her life the staff said the night staff forgot one night and the night she passed away they stated the night nurse could not find the pain medication in the medication drawer to administer. She did not have any pain medication because of neglect of the staff. If I could give less than 1 star I would as the care was abuse.

This is a good place to go. I'm glad it was available. God bless Rebecca and Sean and The people that work here

THE FOOD IS GREAT! Couldn't get no better. There's no other nicer nurses than at Ignite. Katie, Pam, Kristie, Stephanie and Chase took such good care of me. I highly recommend Ignite Medical Resort, it is so clean and in order.

I am able to leave the Norman Ignite facility after two weeks of help getting me back on my feet and moving around again following a couple of surgeries and a stay in the hospital. I am back to where I wanted to be, thanks to the wonderful folks here. Throughout my stay everyone has been so nice and helpful. Food and facilities are superb, but it is the greet attitude and experience of all the folks here that make this a great rehab facility. If ever again I am faced with leaving a hospital not completely capable of going home, I’m hoping that they have a room for me here.

First impressions of this facility is bad. My wife was admitted this late afternoon. The driver that transported her took her to the room and she did not see a nurse for an hour an a half. I called the facility for 10 solid minutes an finally got someone to answer. I told them she was admitted has not eaten anything an has not seen anyone. All she had was a wheel chair that transported her.

I have been in the ignite facility four about two weeks battling Covid. The staff here has been phenomenal. They have been very professional, very personable, very patient, and very caring. They have treated me like a king. I have absolutely no complaints. They have been top notch in every way possible. And I cannot I cannot begin to express how grateful I am for everything that they have been doing for me. From the awful way that I felt a little more than three weeks ago to the way that I feel today has been nothing short of miraculous. And the staff here is the primary reason for that significant change. I cannot I repeat I cannot complement them more for everything that they have done for me. And no I am not being paid for this endorsement. This place is that DAMN GOOD!!!

My brother in law was there when it was Brookhaven. We all loved it. He especially did.Thanks for the caring staff.

Fantastic staff. I am very impressed with how they are caring for my Dad here so far. He's been in for almost a month and is at this faciity short-term for physical and occupational rehab. His hospital suggested physical therapy, so we chose this one.I've never had experience with a nursing home before. The staff is transparent and keeps you informed about your loved one's status. I was often surprised by the number of times I received calls from the nursing staff whenever Dad fell. He was fine. No injuries. Or if he slipped out of his recliner. I appreciated the calls, but I didn't understand why they needed to call me if there were no injuries.I learned from a former nurse who worked at a nursing home for 10 years that this is standard protocol. She said if I'm receiving these calls, then this facility is doing it right. They were definitely on it when Dad's hemoglobin levels dropped, and they moved quickly to send him to his hospital for treatment. Unfortunately, the VA did not see the seriousness of the condition in the same way. So I told Ignite they could send Dad to a near by hospital as they saw appropriate. Therefore, I am impressed with Ignite's sense of urgency and analysis of a medical condition.The first week Dad was resident he was being assessed medically, ensuring his medications were taken, receiving the right foods. Then they started the therapy. After about a week and a half of therapy, the care plan team contacted me to give me a status on Dad's progress like being able to walk 65 ft using his walker, his ability to dress himself, how long he's able stand before needing assistance and areas he needed to work on. If they felt his goals were not quite met, they requested if they could work with him a little longer. So I was pleased they were willing to do a quality job.The facility is required to give a regular report to the resident's insurance company about the progress of their therapy. Some insurance companies may decide the therapy isn't benefiting the resident and may insist they be discharged, sometimes earlier than when the resident is ready. Which is sad. This can be frustrating for the staff as well when they were just starting to make headway with the resident. I am grateful the VA is allowing Dad the time he needs to properly rehab and approved paying for the remainder of his stay. Kudos to the VA primary care social worker who helped set that up. So this is something you'll want to keep in mind when deciding to send a loved one to a Skilled Nursing Facility for rehab. Medicare will pay for 100 days at any skilled nursing facility. But they only pay 100% of the cost for the first 20 days. Starting day 21 thru 100, you have to pay a $188.50 co-pay...per day. That can add up.Beyond 100 days...well, you're on your own.So you'll need to provide the facility any other insurance during admission, or you can private pay.These guys are great. They also provide speech therapy, including swallowing therapy, as well as other cognitive therapy exercises as well. The staff is very encouraging, helpful and transparent. There is a doctor involved, but because they busy servicing all the patients, you may not necessarily get to talk to that person. But you can always speak to your loved one's nurse or call the care plan team to get an update. I usually receive updates on a call every week from the care plan team. That way I allow the staff to do what they need to do with Dad and give him his time.Of course, you can always visit the resident. But be sure to ask what the visiting protocols are. Ignite is constantly staying on top of COVID protocols. So at this moment in time, I have to make an appointment to visit Dad in the lobby and wear a mask. That's understandable. They're doing their best to protect the residents in the facility.Overall, I've been very well impressed with the staff, the facility. They just finished remodeling, so it looks nice. And there's even a little cafe bar in the front lobby where you can get a Starbucks coffee if you wanted.Highly recommended.

They are a horrible place to have your loved one. I am not going to go into detail with the experience as I'm sure some of the workers care for their patients but overall please take your loved one somewhere else if you love them.

My mom was here years ago when it was known as Brookhaven, she was here 2 different times. Now my spouse is here and they already have him standing up and taking baby steps, he's only been here 3 days. He loves being here, previous facility he was in was horrible. Thank you Ryan at the Norman Ignite facility for getting my spouse in your facility and getting the correct Physical Therapy and Occupational Therapy he's needing to get better .

I'm extremely glad that Ignite Medical Resort Norman and the staff were always at my needs. Always exactly on time and point when I need them. I can definitely say I was taken full care. I would highly recommend this place.

Could not have had a better experience. The staff here is like family now. They have treated me like a queen, listened to me when I needed someone to talk to, and made it fun everyday. They're always giving me something to laugh at and making the days more enjoyable. Overall, the staff has went above and beyond what they had to do to make this as easy and smooth a transition as possible, especially in a difficult time for me.

This is my second time here at Ignite Norman, I choose to come back the second time because of how good everything is. The housing and the people treat you so good and they always make sure that you have good food and altogether wonderful people.

Ignite is a great place to rehabilitate. The staff are great and courteous. Their physical and occupational therapy depts are one of the best I’ve been through. This is the 3rd time I’m here for various surgeries. The CNA’s are quick to answer your call lights. They are on the ball along with all the nurses. I would tell everyone I know who needs rehabilitation to come to Ignite medical resorts of Norman

I was in isolation when when I first came to Ignite to make sure I did not catch covid. I am now off of isolation and I am so impressed by watching how the staff was following protocol with covid precautions. Everyone made sure no one crossed the line and always made sure to properly use their personal protection equipment to ensure safety for the covid patients and the ones that are not covid positive. The meals have not been bad either.

My stay here at Ignite Medical Resort Norman has been excellent! Everybody has been nice and really great to me. They are quick and I haven't had to wait for anything.

I came there on November 6th and was scared in the beginning when I first arrived but the staff was extremely patient, understanding and compassionate., my entire stay they were the same way and I couldn’t have asked for a better staff. Diana, Kara, Michelle, Sonia, CC, Robin and the rest of the staff are the best. I would come there again. I miss everyone there!! They made my stay the best I’ve had compared to any place I’ve ever been. Thank you for everything you did to help me get better!!!

The staff on the COVID wing provided excellent care. They are so compassionate and caring. Thank you! Heather, Nikki, Bree D and all the staff!!! I was a patient there from November 15-30. The entire staff was very friendly and worked so hard to take care of everyone. I witnessed the kindness and compassion even to those who were more difficult. From the nurses and aides including Allie, Carmen, Chase, Felicia and others to the housekeeping staff to the PT and OT including Angie, Mike and Joel, I was treated with respect and dignity as were the other patients. As I told some of them when I left, I took a piece of them with me when I left and I left a piece of my heart with them. I spent a total of 30 days in the hospital (15 days at Jackson Memorial Hospital before going to Ignite). I credit my recovery to these precious people. I am alive and home with my family. So thankful.