Ou Health Physicians- Reproductive Medicine's Online Review Report Card

Friendliest staff I know. We love our nurse Connie and Dr. H so much. They are heaven sent. They patiently answered our questions and made us feel cared for the entire time.

I'm thankful for them for helping me have my daughter, and helping me with my current fertility journey but their no kid policy makes for stay at home moms with no family or friends around to watch your kid impossible to schedule. My husband has to take off work to watch our daughter, appointment times aren't flexible AT ALL, they are almost always running late (15-30 minutes) but if you happen to run late by even a couple minutes one time you have to reschedule. I feel like they have no respect for your time. I also don't understand how they can make babies but don't allow them back into the office to sit in a stroller while you have your appointment. I wish I was able to go to a different place but this is the only one insurance helps with. I really hope I can have a successful pregnancy soon and never need to go back again.

My husband and I “fired” our doctor here after have seen her for about 6 months. At that point, we had been trying to get pregnant for a little over a year. We were super excited and hopeful to finally get into the clinic. Those feelings quickly changed though. We have never been through this before so we did not know what to expect. What we got was a “diagnosis” of unexplained fertility. We tried 3 monitored cycles of clomid and 1 failed IUI before we came to our senses. I would go in for monitoring and tell the doctor I was having pain and one time she chalked it up to ovulation pain—even though I insisted I felt it all the time, not just at ovulation. The next time I told her, she told me I had a sensitive right ovary….I was shocked that a doctor was doing so little for her patient. Come to find out my “sensitive” ovary was endometriosis. Please listen to these other reviews when they say THESE DOCTORS DO NOT CARE ABOUT YOU. After being with our current doctor for less then a year, we’ve come so far. We have diagnoses that make sense and explains our infertility and are being treated appropriately! If you are looking to find the cause of your infertility and not just try to bypass it with medications and procedures, I suggest finding a NaPro doctor. They are trained to find the reason for your infertility and treat that.

Front desk service is the worst. I join my voice in support of the others to reaffirm this experience. I mean their front desk has never been great, but now it's extensively horrid. I just spoke with Katie and weeks ago it was Melody. Katie was very catty today and quite rude. Melody was the same the last time I called and she cannot calculate. The last time I saw a Dr was late 2021 and she proceeded to say it's been 3 years, how can it be 3 years in early 2023? While I corrected her that it's not been 3 years, it was just over a year, she kept arguing with me that ist been 3 years and I let it go just to get scheduled. The anxiety you feel while talking to front desk is terrible. As others have said here, the Drs don't care for you as a person; often times getting to the root of a problem might help you get pregnant, but no, they just keep recommending procedures and doing nothing and don't change protocol regardless of underlying health conditions. One of the providers who will remain unnamed once told me- 'this is our protocol at OU'. That protocol was hurting me and I almost died, almost had to call the ambulance and when I called the clinic crying in pain, the provider said, well maybe you are just adjusting to it and didn't offer sympathy or pain medicine. For the times I used their service, I had to advocate for myself a few times and it was hard to feel like they were listening. Imagine if a person can't speak English or have some health knowledge. I want to believe the Drs mean well but the environment isn't set up to do good work and see good results. There's a reason they have bad reviews; sad to see an academic medical center perform consistently poorly in patient care and overall experience. Now a greater barrier awaits, the fear of calling front desk is real!!!

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Horrible front desk employee. (Katie Breedlove) I had been seen here for over a year & every single time I called or went in she was so unprofessional. If you hate your job that much lady find a new one 👍 lots of places are hiring 😄

My wife and I had chosen this program to assist us in having a child. So we did 6 IUI sessions around $1000 a session. At first I asked if we could just jump straight to IVF because we had COBRA insurance for another 7 months that would cover reproductive services, but they didn’t want us to do that. Now we are around $7000 in with no child and our insurance covering these services is gone. When the IVF is around $15000 with better odds of conceiving, which we would now have to pay out of pocket for instead of it being covered under insurance. And here’s the kicker. They didn’t inform us that they have 3 billing offices, and we would need to make separate payments to the different billing offices and couldn’t just pay everything through them. Every time we had done an IUI session, we asked how much do we owe today. And every time the front office would say nothing your insurance covers everything. Then they turn us into the debt collectors saying we aren’t paying. Why would they do this to us. We went to them for help. Now they are hurting our credit score, and every one knows how hard it is to build credit but way too easy to drop it. We payed what they said we owed in full (excepted apparently to the wrong place). Then after paying the correct billing office in full they sent us to collection again over $19 dollars on my account when my wife has over $400 in credit with them because she over paid. After calling them to discuss the issue, they said if our account was already sent to collections, then there isn’t anything they can do about the hit to our credit. (“BEWARE OF THIS PROGRAM “)

We had a great experience with OU, even during Covid-19. I won't say it wasn't rough. It would have been difficult in a normal year, but everyone who worked with me was compassionate and understanding, while also being efficient. I rarely sat in the waiting area more than 10 minutes for my appointments and spent even less time waiting in the room. Dr. Hansen was amazing. He was just the right balance of professional and comforting, for me. Since it's a teaching college, I often had to see other doctors and had students witness procedures a few times, but that was fine with me, if I got pregnant. I underwent two back-to-back IVF cycles in 2020 and I'm glad I chose OU, because I got healthy twins and frozen embryos for the future. I can't recommend OU Infertility enough, if you're in this awful situation.

The 2 stars are for the doctors that were amazing! we visited OU Health 10/11/22, with wife having an appointment time at 9:30 AM with Dr. H and myself having an appointment with Dr. Doolittle at 10:30 AM, the nurses and the doctors were just amazing! We are beyond happy with our first interaction with them and the care they provided in our first appointment. We read our paperwork and read the part where there was no children under 18 allowed, well we assumed that since we both had appointment certainly there was a waiting area for kids/teens or that the clinic would accommodate, we have a 13 year-old daughter. We seen areas for kids/teens at every hospital to accommodate parents. I was told that it was because of COV19, but also was told by Amy Flores is because kids just keep running around. So we came to the Appointment, but of course our assumption was wrong and we totally accepted that we messed up by assuming. Now, the problem I have is your front desk staff lack of sympathy, customer service training, and courtesy. The way Amarie directed herself to us was disrespectful and unprofessional, I told her my assumption that since we were both there that we assume she could be there and she is a teen. Amarie unprofessional tone of voice and demeanor was “ that is your problem, she cannot be here, and we said it in the emails”, let me tell you how she could show more sympathy to my situation, ma’m I see your assumption, but unfurtunally we cannot make that exception and our clinic policy is that no children under 18 can be at the appointment. She could use more customer service training in how to say things and not disrespect the clients that pay her job. Amarie way to handle things determine also if the patient feels disrespected and have to maybe ask for a supervisor…. Well we asked for a supervisor and Amy Flores came to say “I am sorry, we are not a daycare facility” well we just went from Amarie to Amy, from worse to the next level of disrespect! Is that the best phrase to use at with a patient at a FERTILITY clinic! I do not think so! Both need training and the reviews on google speak to the lack of training of your front desk. The doctors are great, but the staff for front desk are a mess and not qualified to do the job that is to deal with customers and be the first impression of a place. It seen this before, where the people that are actually doing the job(doctors) are kind and professional, but some of the ones doing supporting jobs like checking in, have no skills to even check people in. I see my mistake to make that assumption, but I think it could been handle better by both of your employees. I also asked Amarie for her name, and she refuse to give me her name, because I wanted to give this feedback. If you are in customer service and you are doing your job right, why reusing to give your name to a customer? I could not see her name on her shirt because most people I saw at the front desk had their badges facing back! What is that? That is unheard of someone at a frond desk refusing to give her name to a customer? We are forwarding this feedback because we want the experience of future patients to be better than ours, we are not upset but maybe disappointed that such people represent or are the first contact with the clinic, but we will move on and I hope you can provide future patients with a better experience.

ALL Phone calls are horrible and rude. Anytime I called or got a phone call back, I felt demeaned and like I had interrupted the staff person's whole day by the cold and rude comments as well as tone of voice. This was with multiple calls, not the same person twice. When you do see staff they do come off as nice- initially. Polite and professional in manner but there's no personable interaction, zero connection. I felt just like an "x" number patient for them to usher me in then out as fast as possible once i wrote my check. There isn't a personal relationship at all, complete absence of communication about anything regarding your process, health, care, plans and no follow up, even no follow up to emails. They just send you off with very little information, or no information in my case, and what information is literally text book, or Google worthy. Nothing specific pertaining to my specific case, no conversation about tests, no follow up or information of what to do next. Just a bye, see you next month as if they expect nothing will happen anyway, but also with no instructions. It has been heartbreaking. I had one of my procedures where the nurse had to show and tell the "Dr" performing it what to do leaving me in a bad physical position. Maybe that is why my process failed. Then billing and charges were inconsistent and even though I paid at the time of service, I kept getting extra bills for things "tacked on". Billing was super friendly to talk with but said there was nothing they could do and it all "looked right" by the end of our 45 minutes looking into my account. The inconsistencies of when the internet worked made paying at time of service inaccessible, unfair to the one sweet receptionist. For the type of heavy emotional and physically personal services provided, I'd highly suggest finding someone who will truly connect with you like they care for you as a person, communicate all the details thoroughly, follow up, not be annoyed by questions or tell you "I don't know" as a medical answer. Be sure the place has a very transparent and honest billing process. I paid for the same 3 services and all 3 I was charged a different amount. Not to include the bills sent later for the "add on". We were referred by military and I have let my pcm and the referral office know to take this office of their list for referrals. They do take our feedback seriously and find other places once we report problems with the places they've referred us to and quickly find a new alternative or one by our suggestion. I can say some good- the parking was convenient, exam rooms weren't freezing cold and the facility was exceptionally clean.