Susannah Lambird Collier's Online Review Report Card

Had a melanoma and a basil cell removed. both turned out great.

To date Dr Collier has performed 2 Moh's procedures on me and did a great job on both. One required extensive work on my lip that I had let go for far too long and it isn't even noticeable! She is incredibly skilled and also has outstanding people skills as do her staff! I highly recommend her!

Worst medical experience I have ever had. Dr. Colliers bedside manner is icy and uncaring. Her staff is also not much better. The procedure began before I was fully numb and I felt everything. When I began to panic and tell them about it they chastised me for not letting them know that it takes a while to numb me up at the dentist office. Then she proceeded to send me home with no pain medication. I told my referring dermatologist that I will never go back to this office.

Very unprofessional and extremely unpleasant staff. There was a confusing situation regarding my appointment. One was scheduled with Dr Collier and one was scheduled with Dr Bentley who is not part of the practice but in the same building. Once I researched the situation I discovered the problem. My insurance company has a referral service. I had called them to request they recommend a dermatologist. They referred me to Dr Bentley. They had asked my availability but I had no idea they we’re going to make an appointment for me. I made an appointment with Dr Collier as I was very concerned the growth on my nose was basil cell carcinoma as another Dr thought it was but didn’t take a biopsy and said I needed to see a dermatologist/skin cancer specialist right away. When I arrived at Dr Colliers office for my appointment the front door was locked no sign or instructions posted. I called the office and was told the door locks automatically after 4 and they would come let me in. 5 minutes lat

Very unprofessional and extremely unpleasant staff. There was a confusing situation regarding my appointment. One was scheduled with Dr Collier and one was scheduled with Dr Bentley who is not part of the practice but in the same building. Once I researched the situation I discovered the problem. My insurance company has a referral service. I had called them to request they recommend a dermatologist. They referred me to Dr Bentley. They had asked my availability but I had no idea they we’re going to make an appointment for me. I made an appointment with Dr Collier as I was very concerned the growth on my nose was basil cell carcinoma as another Dr thought it was but didn’t take a biopsy and said I needed to see a dermatologist/skin cancer specialist right away. When I arrived at Dr Colliers office for my appointment the front door was locked no sign or instructions posted. I called the office and was told the door locks automatically after 4 and they would come let me in. 5 minutes later they came to the door. The receptionist who checked me in was pleasant. While standing at the desk there was a group of women including Dr Collier talking crap about me around the corner but I heard every word. They were upset about the double booking. Talking about a patient is ABSOLUTELY A HIPAA VIOLATION which I have reported. When Dr Collier came into the room she was so rude and disrespectful. She grilled me about having 2 appointments.I repetitively apologized for the confusion and inconvenience. Even after I apologized Dr Collier accused me of making appointments with dermatologist all over town. Wow I couldn’t believe she was speaking to a patient like that. The doctor took a biopsy. No one explained when or how I was to get the results. Once the doctor left the room the very rude office assistant began cleaning the room. I stood there a minute waiting for her to give me more information. I asked what I needed to do. Her answer was “LEAVE”. I didn’t say anything as I was floored that she would talk to a patient with such rudeness. No matter what the results are I will not be going back to this doctor. Many of their patients are dealing with cancer and are stressed, nervous and scared. They couldn’t care less. No empathy or understanding at all. If you are considering using Dr Collier DON’T!!!

Very unprofessional. She was more concerned about my insurance (which I have) and how I was able to get an appointment there, and recommended I go somewhere else since I only had Skin cancer once. She sees patients with more problems and I should go to a general dermatologist and she would talk to the receptionist to make sure more people like me don't get appts with her.

5 STARS TO DR COLLIER AND HER STAFF FOR EXCELLENT CARE & RESULTS--VERY PROFESSIONAL IN EVERY WAY

She is Excellent

She is Excellent

My exam was perfunctory and five minutes at most. She seemed rushed. The front desk staff is very friendly. Her nurse (?) assistant could be a lot more pleasant! Smile, already! My blood pressure was taken at the same time Dr. Collier was turning my head and neck every which way. No wonder it was high!