Rayus Radiology's Online Review Report Card

Slow. Full lobby. Waited too long. Finally staff person came. Said dr ordered wrong test so i had to wait there and hour. Already sat in lobby 20 minutes. Then results were delayed and not gotten to my dr for three days. Very poor service. One desk person seemed quite abrupt and rude in my observation.

Rayus coaches me before arriving as to what to expect sends me an annual snail mail reminder to set an appointment calls me to set the appointment informs me of any mod of op changes then tells me and my PCP what the results of my test are. If needed works with my PCP and other doctors for the next care needed. Rayus keeps track of my allergy to colorant used and acts accordingly to keep me comfortable for the test with as little reaction as possible. Thank you for your excellent service Rayus

Easy to schedule pleasant staff most importantly the records dept. and Dr. Wallace took time to explain questions I had after my mammogram with understanding and patience.

Treated me like a child snotty front desk people.

I’m bumping up my rating. It’s good to see some organizations are sincere enough to improve their performance rather than ignore negative reviews

Waited over an hour for an appt. Staff dont seem to care too much about customer view

wait was a little long but they were really busy. everyone was very friendly and helpful

This review has to do with the experience I had with the staff while at Epic for my annual mammogram. While waiting to be called back the front desk staff were talking among themselves. One was struggling to remove her sweater and as she did so stated something along the lines of having special needs. I tensed up and decided to just take a deep breath and let it go. That lasted all of 30 seconds. I walked up to the front desk and discreetly let her know that I have a son that has a disability and I didnt think that using the term special needs to reference oneself in a self depriciating joke is funny or appropriate. I was then called back.The staff member that took me back asked what happened and I told her. Another woman came to talk with me. I told her I had no intention of saying anything to anyone but the woman who made the comment but I briefly told her what happened. She came back while I dressed and after my mammogram and made the whole situation worse. She made an excuse for the woman. She said the woman meant she had special needs because she is always hot or cold or something about temperature regulation.The only thing worse than making that statment was having the office manager excuse it with such a ridiculous explanation. On top of which she insisted on going on and on about it and I finally had to let her know that I had kids at home to get to and she had taken far too much of my time already.I will not be returning to Epic Imaging for my annual mammograms. Shame on the staff at this facility.

I took my mom to this place to have an x ray. The front desk staff were nice but we had not a good experience with the technician. She was so out of patience with my 86 year old mom. This job requires a lot of patience specially with the old people. This was not acceptable.

Very unfriendly staff. The old woman at the front desk never spoke one word. Merely made hand gestures like she was calling a dog. Thats when she bothered to notice there was someone waiting. The tech was as unhappyunfriendly. Perhaps these employees need a reminder that they derive their salaries from clients business. I told my Primary Care MD I would NOT return and my advice is not to use this company