Raymond Tien's Online Review Report Card

We can't even get a call back. We were told 5 weeks ago we could not schedule an appointment until my husband had an MRI and then they scheduled based on severity. So 4 weeks later, he is getting worse, can barely walk or use his arms and loosing function of his bladder to call and speak with someone in the front office that tells him the next available appointment in August 15th. I called back to ask what happened to making appointments based on severity? I was told they would personally walk my note over to an MA and have his MRI reviewed and someone would get back to us. Well it's been over 24 hours and no one has bothered to call us. Luckily there is another Neurosurgeon in the area that is concerned about people and called us back and got us an appointment this week. Not sure what is happening in this office, but follow through and lack of compassion is pretty obvious. (Since I can't respond to their post) I recognise you only have 2 doctors then your staff should 1 at least call someone back and explain there is no room to work someone in. At least give us that courtesy so we are not sitting at home waiting when we can be calling other offices to try and get care. That is called compassion and good customer service. )

Terrible. Does not spend quality time that is needed with new patients. Sorry, but really bad bedside manner. Hopefully he can take these reviews and change his demeanor and be a little more compassionate.

I saw Dr. TIEN for a number of issues, including back surgery. He resolved all of them in a professional manner. He closely listens, asks questions and helps come up with solutions or referrals to get things back on track. Highly recommend!!

He operated on my spine some time ago and has enabled me to KEEP WALKING. I am forever grateful to him.

Dr. Tien didn't seem to have reviewed the case history. I felt like we were rushed in this appointment. There were other underlying health issues, that he didn't address until I brought them up.

Dr Raymond Tien. Is the best neurosurgeon ever he is a god sent. From heaven. I had 2 aneurysms in which he clipped I knew from day one that he was the doctor for me I have never felt more comfortable than with Dr. Tien I would recommend him to anyone and everyone I am so thankful grateful and feel extremely blessed thank you Dr. Tien And your staff for everything that you do for everyone .. when it comes to surgery in your brain or your heart that’s probably the most terrifying surgery that you could have but I have to say Dr. Tian and his staff made me feel very comfortable I knew from day one everything would be OK and I’m here to say it is

Writing for my boyfriend because he doesn’t have the time or bandwidth after these past 8 months. He fractured C3 and damaged C1/2 transverse ligament in September. While we both initially appreciated Dr. Tien’s conservative approach and recommendation to forgo surgery, as the months went by and there was no progress in closing the gap in 1/2, Dr. Tien’s communication became vague and difficult to interpret. My bf asked what he can/can’t be doing, Dr. Tien’s response was ‘You have a broken neck, use your common sense.’ This felt dismissive and arrogant. We then compiled a list of specific questions which we emailed, the response to the list was ‘These things take time.’ It became clear we needed another opinion, so sent the X-rays and MRIs to another physician, who shared them with a colleague and both said he needed surgery the day of the accident as he was grossly unstable at C1-2. So three more visits to different Drs, one other in Bend, two in Portland, and all agree that this injury had no hope of healing itself. They only needed to see the X-rays to see the instability. When we presented this info to Dr. Tien he ordered a high resolution MRI, meaning more time and money taken off of the work to have this done, and promptly after viewing it Dr. Tien agreed that surgery was indeed the solution to fix the instability between C1-2. He said that he would consult his mentor and be in touch…that was nearly two months ago. Needless to say, surgery is booked in Portland in June, ten months after the injury. Now we’re looking at another year of healing which could have been nearly complete at this point. Humans make mistakes, it’s to be expected, but I’m finding it hard to understand this level of negligent communication.

Extremely friendly staff, Dr Tien was very professional, friendly and gave me great news for the future

Writing for my boyfriend because he doesn’t have the time or bandwidth after these past 8 months. He fractured C3 and damaged C1/2 transverse ligament in September. While we both initially appreciated Dr. Tien’s conservative approach and recommendation to forgo surgery, as the months went by and there was no progress in closing the gap in 1/2, Dr. Tien’s communication became vague and difficult to interpret. My bf asked what he can/can’t be doing, Dr. Tien’s response was ‘You have a broken neck, use your common sense.’ This felt dismissive and arrogant. We then compiled a list of specific questions which we emailed, the response to the list was ‘These things take time.’ It became clear we needed another opinion, so sent the X-rays and MRIs to another physician, who shared them with a colleague and both said he needed surgery the day of the accident as he was grossly unstable at C1-2. So three more visits to different Drs, one other in Bend, two in Portland, and all agree that this injury had no hope of healing itself. They only needed to see the X-rays to see the instability. When we presented this info to Dr. Tien he ordered a high resolution MRI, meaning more time and money taken off of the work to have this done, and promptly after viewing it Dr. Tien agreed that surgery was indeed the solution to fix the instability between C1-2. He said that he would consult his mentor and be in touch…that was nearly two months ago. Needless to say, surgery is booked in Portland in June, ten months after the injury. Now we’re looking at another year of healing which could have been nearly complete at this point. Humans make mistakes, it’s to be expected, but I’m finding it hard to understand this level of negligent communication.

Writing for my boyfriend because he doesn’t have the time or bandwidth after these past 8 months. He fractured C3 and damaged C1/2 transverse ligament in September. While we both initially appreciated Dr. Tien’s conservative approach and recommendation to forgo surgery, as the months went by and there was no progress in closing the gap in 1/2, Dr. Tien’s communication became vague and difficult to interpret. My bf asked what he can/can’t be doing, Dr. Tien’s response was ‘You have a broken neck, use your common sense.’ This felt dismissive and arrogant. We then compiled a list of specific questions which we emailed, the response to the list was ‘These things take time.’ It became clear we needed another opinion, so sent the X-rays and MRIs to another physician, who shared them with a colleague and both said he needed surgery the day of the accident as he was grossly unstable at C1-2. So three more visits to different Drs, one other in Bend, two in Portland, and all agree that this injury had no hope of healing itself. They only needed to see the X-rays to see the instability. When we presented this info to Dr. Tien he ordered a high resolution MRI, meaning more time and money taken off of the work to have this done, and promptly after viewing it Dr. Tien agreed that surgery was indeed the solution to fix the instability between C1-2. He said that he would consult his mentor and be in touch…that was nearly two months ago. Needless to say, surgery is booked in Portland in June, ten months after the injury. Now we’re looking at another year of healing which could have been nearly complete at this point. Humans make mistakes, it’s to be expected, but I’m finding it hard to understand this level of negligent communication.