Virginia Garcia School-Based Health Center - Century High School's Online Review Report Card

Really rude lady at the front counter, I'm a kid, I don't know everything!!

My daughter who is almost 19 went to the Clinic to get an exam for School. They said her insurance wasn’t up to date. I called her insurance to make sure everything was ok, took care of it, and they said it would be updated within the month. She went back a week later and it still wasn’t updated so she asked what the cash price was and the girl told her she had”no idea”, not even an estimate. So I called and the girl explained that because the insurance was not updated yet she could pay a sliding fee if they had my income verification. I explained that my daughter is 19 and dosent work, is an adult etc... she went on to tell me how we are the parents and are responsible even though she is 19, which is very odd because when my nephew, who we have custody of, who was 16 went in they would not discuss anything about him or his insurance because they said at 16 you are an adult...really? Worst Service. Ever

We got there at 8am & they didn't see us till almost 9am! Then they asked me if I wanted to get tested for something after my mom has said no, & didn't explain it to me. I thought I was getting a shot & they drew blood & I got really sick. I didn't know they had asked my mom & she had said no already, or I would have been like umm no thanks!

ZERO stars! I made an appointment for my son at 8am hoping he could go and then get to class by 9am. We got there at 7:45am, 15minutes early to fill out paper work like they requested. However, they were not open when we got there, the open at 8am. No biggie, we will wait till 8am, that's are appointment time anyway. Well, 8:10 rolls around and they open their doors. This is how conversation with the lady at the front desk went: Her: what's your name? Me: Valerie Ochoa Her: hmmm can I see your ID? Me: hands ID Her: how are you related to the patient? Me: Mom Her: hmmmm...ok ...let me see... Me: *waiting* Her: Do you have legal custody of him? Me: Well I'm married to his father Her: hmmmm ok....looks are her computer. Oh so your his Step Mom Me: Sure 🙄 (I've been my son's mom (his bio is not around) since he was 2 & married to his father, who custody, for 13 years.) Anyways annoying but whatever. Then she gives us the paperwork one for my son (he's 15) & one for me. I finish mine in 5min. I turn it in & sit down. My son's seems to be struggling with his, so I tell him let me know if you need help. (It's on personal topics so I give him some space) he then slides next to me & is asking me about the paperwork. They lady sees & says "oh that's for him to fill out" I said i know he needs my help with a glare. She says nothing. We turn in the paperwork & she says ok have a seat the provider is not here yet. It's 8:25 by now so I'm like ok hmmm, that's weird. FINALLY at 8:45, 45min after our scheduled appointment. We get called back. During they ask me if we want his blood drawn, we are running late, so I tell her no not today we can come back. So they do the appointment & then I step out so they can do the physical exam (my son's 15, doesn't want his mommy in there of course!) So Im waiting & waiting till it's finally 9:30 & I ask what's taking so long? She said shouldn't be too long. Another 15 minutes goes by & I ask again. So she goes back to check. When she comes back she says oh he got really light headed & almost fainted so they are giving him so juice & an ice pack! I'm like wait? What? Almost fainted from what? She's says oh when they drew the blood! I was furious!!!!! They had asked my son after I went out of the room & he said yes, thinking it was a shot not a blood draw. Needless to say we won't be going back there. Rude, slow & don't listen!!!