Bestmed Urgent And Primary Care's Online Review Report Card

Staff was friendly and compassionate. I was seen right away. The nurse practitioner made a diagnosis and I’m already feeling better with the meds prescribed. Thank you!

Everyone was professional and very friendly, got right in and right out. The only reason I gave 4 stars instead of 5, because they forgot to call in my medicine to the pharmacy. Much better medical clinic than in the past!

The Absolute Worst! I have been a patient here for around 20 years through Junction City Medical, Nova Health and finally Best Med. After Best Med took over I have been passed from one to another PA-C’s and have never actually seen a Doctor. After years of being a patient there starting with my first Doctor at Junction City Medical my last PA-C just decided all of the sudden after I had been seeing him for a year or so that he was not going to renew a prescription for a med he had been prescribing for me and that I had been getting for several years and was given to me by the original Doctor and recommended by my Cardiologist. I lodged a complaint that the PA-C started bringing his own personal beliefs and lifestyle to the job and was not listening to the concerns or needs of patients. My complaint was addressed and I thought rectified as the last time I saw him he stated that he had no problem with it and when I needed a refill to just give him a call. In the meantime and prior to this visit I had initially considered going to a new provider that was 25 miles closer to me as at my age the distance was becoming a factor along with the fact that I had to file a complaint to get my care and meds on track. I talked with Best Med office staff about it and I said I just wanted to test the waters at a closer provider so wanted to get a copy of my records sent over so I could see if they were a good fit for me. I was told that was no problem and I was Very Clear that I did not want to transfer care at this point but just wanted to check out the new provider. I was given some forms to sign to send a Copy of my records that by my own mistake I signed without reading as I was assured by staff that it would just send a Copy of my records to the new provider for my initial test visit but not transfer my care until I made that decision. I made the appointment and visit with the new provider and after the initial visit I decided they were not a good fit for me so made the decision to continue to stay with Best Med and my current provider. A few weeks later I called Best Med and talked to the nurse to have her tell my provider I was ready for a prescription refill as I was told to do and she said my Provider would probably want to see me and she would put it in the notes to him in my file and they would contact me for a visit. I said no problem I wanted to talk to him about another problem I was having anyway but he had told me to just call. We’ll several days later I received a call from someone at Best Med that told me I was not a Patient there anymore as I had requested and signed a transfer of care, which I was definitely not told when I signed the paperwork. Since then I have been locked out of the Patient Portal, I have no access to my labs or records for the last 20 years and I am left without a PCP with no health care and no way to get any of my critically needed prescriptions filled. If you are looking for a Provider steer clear of Best Med for your own sake!!

This was a quick process and I am very pleased with the care I received. I will definitely return in the future.

PA Stephanie is so friendly yet very professional! I really liked her. She gave me personal attention and took her time to meet my patient needs!

It’s wonderful! Elmer is very attentive, and truly cares about his patients

My doctor, Jerome Siegel is very caring. He is a good listener and his gives a health plan that is not straight out of the pharmacist guide book. He gets my recommendation.

I’m very impressed by the care extended to me by the entire staff. Very friendly and focused on getting me taken care of. I like this new version of BestMed.

I went for primary check-up and was treated awesome. The appointment went smoothly with hardly any wait time. My doctor spent all the time I needed to answer any and all questions. The front desk girls were charming and helpful. Would highly recommend this office.

I called to schedule my 91 year old mother an appointment for a tetanus shot, but was told they don’t schedule for shots they work you in in between appointments. We arrived at 1:15 checked in at which point I informed them she had a dentist appointment at 2:30. At 2:15 I checked to see when she could get her shot, all I got was a flip answer, when they could work her in. There was only one other patient in the waiting room when we checked in. Finally, at 2:25 I told them we had to leave. Again, all I got was come back Monday. Even after explaining I drove my mom from Eugene to Junction City to get a shot. As we sat there for an hour and half I observed the woman at the desk being rude to other patients and when they shared their frustrations (politely as I had) she complained about her job and said they were going to make her cry. Yet she had all the time to visit with colleagues for the hour and half. Very disappointed with our experience in the waiting room and with the desk personnel.