Asante Family Medicine State Street's Online Review Report Card

I wouldn't recommend Dr. Rupert to my worst enemy. I would especially warn any transgender clients against using this doctor. When I asked him if I should compare my metrics (white blood cell count, cholesterol, etc) to what's normal for men or women now that I've been on hrt for a while all he said was (and he kept repeating it) "well if you weren't on hormones you'd still be a [my assigned gender at birth]. Even when I pointed out that I *am* on hormones he just repeated the sentiment. Upon following up with my endocrinologist I was told that if I've been on het for more than 3 months I should indeed compare my metrics to the gender I'm taking hormones for. He also sent my referrals to the wrong place, forgot to send my prescription to the pharmacy, and on another occasion he told me straight to my face that my prescription was set to auto renew when he had in fact set it to have no refills. This prescription was for a life long condition that I am managing. I'm not sure if he's incompetent or if he was intentionally making things harder for me due to his own personal prejudice but either way It was a terrible experience.

I am a new patient and had the chance to visit Dr. Morgan today. Dr. Morgan is very professional and friendly. I highly recommend him as family doctor. I had a good experience at state street family clinic.

This office staff actually cares about your family! They are courteous, professional, and make you feel as though they truly care about you and your family's health. *We have seen 4 doctors at this practice, some of whom no longer work here - no real complaints other that we hope our current doctors stay with Asante for a long time!*

Jese Hipner is a wonderful Dr. Unfortunately, the phone staff/Secretary's who ever answers the phones there and the ladies that work in the reception area are so unbelievably rude and unprofessional it makes any Dr working here not worth seeing. On multiple occasions I have been insulted or treated poorly hung up on. One time I was told that they would check me in and they didnt, they just left me sitting in the lobby for over so hour wondering why my name hadn't been called. I overheard them talking poorly about a patient I just didn't realize that patient was me until after I asked the receptionist why I hadn't been seen yet. She laughed at me SD the Dr had been gone for over a half hour her last appt never showed. Needless to I wasn't seen my Co diction worsened and I ended up in the hospital for an extended period of time. I'm a paraplegic just getting to the Dr's office requires a small miracle you think they would be a little more considerate of that fact.

I went in to Asante Physicians Partners Murphy Rd. this week. I’m new to this area and looking for a new doctor. I was SHOCKED to see that the sweet girls at the front desk had NO PLEXIGLASS shield in front of them! This is a DOCTORS OFFICE. The staff is exposed to Covid patients on a regular basis! WALMART employees are better protected! And on that same vein, if they have been exposed, PATIENTS have no protection from them! REALLY? I’ve not been to a single establishment that has less protection for their staff. If they feel that way about staff? Not sure they will care about me! I’ll keep looking elsewhere!

Use to go to this clinic till my primary care physician left in October. I followed him to his new practice. Went in once cause my PCP was on vacation. Felt like I got the cold shoulder staff was unfriendly towards me and at one point got snarly and asked how the Dr was that I see normally. The Dr I saw at Asante said I could call anytime if I ever needed a same day appointment which I've done before with my PCP. I tried to do that today I asked if I could come in once I get back from the coast once they looked me up they got snippy and said no all providers were full I asked kindly again for a same day appointment they said no all providers are full. I asked for a nurse to talk to then told them I had been vomiting diarrhea abdominal pain and cramps not able to eat or drink ( I know they have a triage nurse) got told no and the lady hung up on me

Dr Morgan and Jennifer Deltour have been amazing. My whole family goes here, and we have always had great things to say about this office.

I absolutely love the compassion of my dr and the rest of the staff. My only complaint is the wait time to speak with the receptionist. Great practice, great drs

My practitioner is wonderful, a huge night and day difference compared to going to the VA.

This is the worst family doctor, absolutely terrible service, Rude staff and super mean .