Medical Eye Center's Online Review Report Card

Medical Eye Center performed Lasik on me back in November of 2019. I was the ideal patient. I followed all post-operative instructions to a tee. You can imagine my confusion when I noticed that, after a few months post Lasik, my vision failed to crystalize despite being reassured multiple times that it would. I explained to both the surgeon and my regular optometrist, that while my vision was better without glasses post Lasik, it wasn’t better than my pre-Lasik vision with glasses. I started having a hard time seeing in general and driving was starting to be an unsettling experience as things only two car lengths in front of me were fuzzy and blurry. My eyes felt tired, like they were working too hard. I was also having double vision, similar to experiencing astigmatism, anytime I tried to read anything that used artificial lighting (i.e., computers, cell phones, menu boards, etc.). I pushed for answers. I became the patient that offices roll their eyes at and become frustrated with. So I pulled my medical records and found that the surgeon’s office noted my prescription different than what my regular optometrist had provided; my prescription that had been relatively the same since childhood. The difference I saw was that I’d been under corrected by roughly -0.50 in my right eye and -0.25 in my left eye. I made an appointment with my regular optometrist who despite initially believing me to have gone mad, looked at my medical records and realized I hadn’t lost my marbles. He ended up giving me an eye prescription and when I finally received my glasses, while my vision was better, it still wasn’t what it had been pre-Lasik and I was still dealing with the double vision issue. When I followed up with the surgeon’s office, I asked the staff why my prescription was different. I felt I always got a run around answer, nothing ever solid. I was then being told that my issues were being caused by dry eyes, a typical side effect of Lasik, and that when this resolved everything would get better. I saw another ophthalmologist who specialized in dry eyes for a second opinion. I was told I didn’t have dry eyes. The confusion and contradictions went on for about 9-10 months until I finally accepted that my vision would never be as good as it was before the Lasik. I’m in prescription glasses and have been since I was about 4 months post-op. I’m still dealing with the double vision, this being my biggest issue/complaint. My prescription is -0.50 in each eye now. I need to get this dialed in more with glasses (I’d never subject myself to subsequent Lasik procedures) but unfortunately this experience has left me not wanting to ever set foot in an optometrist’s or an ophthalmologist’s office ever again.Why am I writing this…well, I’m writing this to let you know that Lasik isn’t foolproof, regardless of what the medical field tells you. Lasik generates a lot of money for the doctors that offer this procedure and for the companies that make the machines/technology that performs Lasik. It’s a money making business, plain and simple. If they weren’t making money, they wouldn’t be in the business. Lasik can damage your vision and when you’re the 1% that experiences side effects, the doctors typically dismiss your concerns and tell you that everything will get better. Sometimes the dismissal is innocuous, remember, you’re the 1%. Other times, the goal could be to reassure you till they get you outside the statute of limitations so you don’t have the ability to pursue legal recourse.My best suggestion is to think long and hard before you commit to Lasik because once you do, there’s no going back. You’ll have to deal with any negatives that arise for potentially the rest of your life. If I knew now what I didn’t know then, I would’ve never attempted to ditch my glasses in the name of vanity or wasted my money. I personally feel like I paid someone to mame me. I hope this helps someone make a better decision than I made.

This was, by far, the worst eye exam I have ever had.  I already had a bad taste in my mouth as I had to reschedule my appt. in January because they actually forgot me--as I waited in my car for an hour--I needed to get to work so rescheduled to today. My appointment was set for 9.20.  I will say they are doing their best with COVID procedures. I arrived by 9.15, got checked in and prepared to wait in my car. They called just after 9.20. I am thinking, "GREAT! This is a great start!" The woman who did my initial check, was good. She checked my glasses and my prescription. This lasted all of maybe 10 minutes. She then took me to see "THE DOCTOR"--the rooms were all full, so she had me wait in a waiting room with a few other people. A half hour went by, and I saw the woman who did my initial exam,  walk through the hallway. I asked her if was going to be much longer and low and behold, a room opened up. Okay. I go sit and wait in a room. Another half hour goes by...I have now been waiting an hour. I walk out to the desk where all the assistants hang out, and asked if it was going to be much longer. I was told another 15 - 20 minutes tops. I wait. 15 minutes later, the Doctor comes in--obviously in a hurry. She barely acknowledges me. Looks at my eyes for MAYBE 10 minutes. All fine. She is acting as if she is annoyed with me and that she is WAY TOO BUSY to be there. I have to beg her to please look at my contacts as well. I put them in, and she maybe takes 5 minutes to look at them, Says they are fine and walks out. That was it. No talk of the presumed cataracts she had mentioned the year earlier--nothing. The Assistant handed me my prescriptions and a print out about wearing contacts...( I have worn contacts for 50 years!) and literally pushed me out the door!I understand that times are more difficult with COVID, but it just felt like I was just a cog in the money making machine that is Medical Eye Center. I have never felt more dismissed in my life. I feel like I was exposed to COVID way more than I needed to. Maybe they need to rethink their scheduling practices instead of the need to bill as much insurance as possible. Having people wait in a waiting room just exposes us to more potential COVID germs. I will not go back there again.

I had an elective eye surgery to correct an eyelid and brow problem. The results were excellent. At every stage of the procedure, I was so impressed with the competence, friendliness and courtesy of my surgeon, Dr. Lacey Echalier, and her terrific team, Maddie, Emily and Amber. I highly recommend Medical Eye Center to anyone considering facial or eye surgery.

I have always found everyone here to be very friendly and competent. I have been receiving excellent care for years and I would highly recommend.

Great people and great service! They went out of their way to make my experience wonderful.

The best medical care/ clinical experience I’ve ever had in any setting. Everyone is wonderful and patient-centered.

Everyone is very professional and kind, and all my questions are answered.

Staff is extremely caring and all precautions are being taken to keep people as safe as possible.Appointment time took a lot longer than expected but I understand that right now with all of the extra they need to do to keep us safe I felt it was reasonable.The doctor took time to answer questions and I left feeling cared about.

Eye glasses lens fell out twice, then the nose cushion fell off, I told the assistant that I would like to pick a different pair, I was told there's nothing wrong with those

Very friendly and thorough👍