Columbia Urgent Care- Portland 82Nd Ave's Online Review Report Card

First of all, they looked closed with no lights on. I almost didn't even to in. The receptionist seemed annoyed that I came in, the nurse was aggressive, and the doctor was totally useless. He dismissed me entirely and told me to take his diagnosis or leave. Do not go here.

If I could give zero stars, I would. This place has been my primary care for years assigned by OHP. They used to be decent, but now they are extremely unprofessional, inconsiderate and the doctors lack proper knowledge. They also love to downplay your conditions and belittle you. I've been waiting for almost TWO MONTHS after a visit to receive a referral for a dermatologist after they referred me to a non existent location!!! I have been playing phone tag with the receptionists, and no one in their office communicates. The provider is never in the office and seemingly unavailable to ever reach by phone. They always say they will contact the provider and call me back, but never do. My issue is time sensitive and because of waiting on this place to get their ish together, they have worsened my condition. This is the final straw for me and I am switching providers. There have been many issues when I have been seen here ever since the only good provider there left. I remember during Covid one of the providers, Honey, was extremely rude and did not take my infection seriously, and she also wore a mask below her nose (in 2020) Classy! Avoid this place at all costs. No one knows what's going on and it's a miracle any of them are licensed or have jobs.

Negative 4 stars actually. The sign says radiology/laboratory and I checked my brother in, the MA took vitals and did some triaging. The “physician” came in and literally said “go to the ER I can’t do anything for you” you shouldn’t advertise something you can’t provide just to charge money. This place is a joke. Then she had the nerve to ask me “do you know where you’re going” like to what emergency I was gonna take him. Like ma’am, do you know what tf you’re doing. Cause I can’t tell what you’re not doing, you aren’t providing adequate medical care. Don’t waste your time here

Front staff and nurses/assistants were very kind and helpful, however the professional who I saw in the exam room, Dr. Shea, couldn’t contain her outright disdain for me just being there. She was very annoyed at my lack of knowledge, and audibly sighed and rubbed her head in frustration and made me feel extremely uncomfortable. The knowledge I did express was met with condescension and again, blatant annoyance. This is why I have such a hard time with getting care in the medical field, doctors like this who obviously hate their job and make you feel like an idiot just for trying to figure out important things in your life. Will find somewhere else to go if I need immediate medical attention next time.

They did everything in their power to not give me a pcr test, including trying to take a urine sample instead. Also they listed my weight to be about 70 pounds heavier than I actually am. Thanks!

The customer service is awful as they neither clear nor helpful. The doctor's check was a waste of time, and he gave a contradictory opinion to the test result. They also do not disclose that there are going to be extra bills charged by third parties. The billing department was extremely unhelpful and unprofessional.

Falsely claimed to have a mandate from the government requiring patients to sign a contract agreeing to random suspicionless drug tests just for being prescribed a controlled substance. When confronted, the Director of Operations eventually admitted that his company is not required by state law to subject patients who've presumably done nothing wrong to random urine tests at 24 hours notice just to get a refill. In my case, I was prescribed a Schedule II controlled substance (Adderall) for over a month before being blackmailed into signing a void contract just to get a refill. The doctor involved told me state law required it, but I knew better because as a close student of the law, I know the government cannot do that. If the government were to require doctors to conduct such searches by threatening them with sanctions if they didn't that would violate the 4th Amendment. I left my visit planning to sue the government only to find out after doing research that none of the Oregon Revised Statutes (ORS) and none of the Oregon Administrative Rules (OAR) require contracts at all. The law only requires a Material Risk Notice. The Material Risk Notice is supposed to be given before anyone is prescribed a controlled substance for more than 5 days but my doctor didn't give it to me until the follow up visit in which I was blackmailed in a failed effort to coerce me into parting with my bodily fluids. I consider it coercion because under state law Adderall withdrawal intentionally inflicted should qualify as physical harm under the ORS, so by threatening to withhold a refill for no reason other than not signing a void contract this clinic compelled me to do something I had a legal right to abstain from (sign the contract) by threatening me with physical harm (Adderall withdrawal). When the Director of Operations realized he had no ground to stand on, rather than correct the wrong, he still insisted I adhere to the terms of his contract just to get a refill even after he admitted that the contract's claim of being required by law is not true. That claim forms the bulk of the contract's rationale, so without being required by law nobody is bound by that contract to provide urine samples. The Director of Operations responded to my refusal to accept any outcome other than his clinic never holding my refusal against me in any way by terminating me as a patient. So, if you call them out for their illegal contract and insist they change their policy, they'll force you to seek treatment elsewhere. Even if they had a valid contract it couldn't possibly justify the drug testing or the pill counts absent a showing of reasonable suspicion. Otherwise they're simply subjecting innocent people to unnecessary procedures just in case they're someone else who might benefit from the procedure. If you are not overusing, underusing, or using your medication with something else in a manner which creates a risk significant enough to justify random monitoring like this then the contract does not benefit you at all. When a course of treatment does not benefit the patient it constitutes "administration of unnecessary treatment" as mentioned in ORS 677.188. I'm just glad I found out about this over something not too hard to kick instead of something more addictive. I once spent 5 weeks on opioids with a broken arm. I would have signed anything to alleviate that pain, so to think I could have faced being cut off those medications just for smoking pot, drinking alcohol, or over indulging in any one of countless drugs they test for is terrifying. That is not to say that I actually did any of those things but the point is contracts like these are far more likely to make my situation worse than better if I were to make those choices. Needless to say, I hope I never have to write a review about another provider like this one. To make things worse, the contract includes clauses which require notifying the government if the patient is dumb enough to admit sharing their pills with other people. Then if they're victimized by a thief they're required to become informants for the police just to avoid violating the agreement. The snitch clauses like the contract are optional under the law. What kind of doctors would risk let alone try to get their own patients kidnapped by the government? If any patients of Columbia Medical Clinic have been kidnapped by the government after being duped into signing a void contract talk to your lawyer. If you were convicted based on evidence turned over to the government by this clinic you might have a chance at getting it overturned simply because the waiver authorizing them to disclose evidence about you was never valid in the first place.

Overall an easy experience and the staff was friendly. In and out in less than an hour. I walked in at 8am on a Saturday and was the 2nd person in line, I filled out the paperwork, paid $125 to see the doctor (no insurance), waited maybe 10/15 minutes after being taken back to the exam room to be seen, got a prescription sent to a pharmacy down the street for my symptoms.

As a healthcare provider, I am disappointed in the customer service here. I do not have private insurance , & was turned away for having OHP with no other options to pay out of pocket as I had anticipated. Please, get receptionists who aren’t rude & laugh the entire time you’re standing there! Also, know your rights (:

Atención muy mala pésimo personal.