Northwest Adhd Treatment Center's Online Review Report Card

This place is nothing short of amazing!

NW ADHD Treatment Center literally saved my life! This was the first place I felt accepted.

Never straight forward when booking an appointment, these offices are not consistent they never pick up the phone you’re forced to leave a voicemail and hope and pray they call you back when you happen to have your phone; constant new staff who are unsure what they’re doing it’s incredible frustrating

KEEP UP THE EXCELLENT WORK!!!!! It's sad these people who gave negative reviews don't understand mental health workers are over worked & under staffed, they can't make every person a priority over ones that have established care. They are human too. I had to wait 6 mos. to get my intake as well but it was so worth it!! My nurse practitioner is amazing and listens! They have always been helpful & informative. I don't know what these people are expecting. These people who left bad reviews are no different from everyone else that has to wait for 3 to 6 mos for intake. Stop whining thinking you or your situation is special & you deserve preferential treatment. Wait your turn!!

I had a pretty bad experience with the therapist who did my evaluation, and when I attempted to bring up why that was something that was very harmful to hear, they got extremely defensive and ended with "I'm sorry if you feel that way, but I don't feel that way at all". I told my regular therapist what happened and she reached out to NW ADHD offering some help should they want it, to avoid giving another patient a panic attack and making them feel entirely unheard. They not only never responded to her, but when I called them prior to try and get an email either for a head therapist or the therapist I worked with, the person who answers the phones asked me what it was about before she would give me an email address, and once I told her she gave the email address for the office which goes to her, the front office person. She told me that the therapists don't have email addresses... Completely unprofessional for me to be spoken to that way by someone in a profession who wants to help people, and this clinic clearly could not care less. They have no desire to improve the way they interact with patients or receive feedback.

I've tried to get help from this clinic multiple times. They are always 6 months of more out. They refused to help me find another clinic. They wouldn't even schedule me for an entrance interview. Talk about a let down, I have no idea how you can call yourself a treatment center when you turn people away blindly. After reading the owners response to my review, it only strengthens my point. Dismissive and not fit for the title "mental health service". I initially applied in March of 2020, after 4 months of no contact I reached out again, they told me 6+ months before I could get an interview. I wouldn't want to be a client/patient of theirs reflecting on how I was treated. I found help at another clinic where I was made a priority.

I attempted to make an appointment for weeks. No one answered any of the phone extensions. I left many nice messages. Then I left many angry messages. Still none of my calls were returned. I finally spoke with Emily, the intake coordinator, because my insurance company connected me to her on the phone. She told me it was a six month waitlist. I sent in my referral because there are no other options - they essentially have a monopoly. No response. I called to see if they received my referral, and found out they had blocked my phone number. I called from a different number and spoke to someone in billing (the only line that answered, big surprise?). He found out for me that they had decided not to serve me, and blocked my number because of my angry voicemails. Of course they never told me that. So, you can’t make an appointment or speak with anyone… and if you express your rage at how they are taking government money and helping no one - just lining their pockets and taking long leaves of absences - you also can’t make an appointment. Typical scoundrels.

They don’t answer the phone. They don’t call you back. Totally dysfunctional place getting paid by the government to ignore calls.

Was referred by my primary and so a year ago I showed up on time for all 4 assessment appts where the point of each session was vague at best (but I learned all kinds of personal details about the resident )- including a repetitive lecture that most people who are diagnosed with ADHD don't actually have it so I would need a final assessment test. Was then told I would hear back after the new year and that was 10 months ago. This place needs a serious audit.

Review edited after further conversation. Therapists have been excellent. Communication with the office has greatly improved in my time here. Response calls are quick, and the phone tree has been changed to make it easier to navigate. Thank you!