Northwest Ambulatory Surgery Center's Online Review Report Card

They made sure I was comfortable and everything went smoothly. I also got the easiest IV insertion I’ve ever had. Everyone was wonderful. Strongly recommend.

Amazing amazing amazing! The check in was super easy with a smiling happy receptionist. Once back the nurses were all so friendly and explained everything so well. The post care nurses were super attentive made sure you were ok and if you weren’t did everything they could do to make you comfortable. I would most definitely want to go back there for a procedure if i needed one and if i had the choice

If it wasn't for the administrative staff I would be giving five stars. I was in a motor vehicle accident and Dr. Kallgren gave me cortisone injections for pain. He is a great doctor and has an amazing personality.Then I had to deal with the administrative staff. They failed to provide the correct paperwork to my insurance and therefore were not paid correctly. After several months of Sydni telling me that I needed to get them documents that my insurance company didn't even need (they needed something else that she had to get for them) and me telling Sydni repeatedly that the paperwork that she wanted me to provide was not what they needed, she refused to listen. Additionally I made several phone calls to my insurance company and received many harassing calls from them requesting payment. It turns out that NW Ambulatory failed to do their job correctly by providing the correct paperwork to my insurance company.I was told today that they would write off the balance owed but that I would not be allowed to see Dr. K again. Once my insurance contacted me back today and explained what was going on, in the hopes of being able to see Dr. K again, I called NW Ambulatory back to make sure that they knew what needed to be done in order to get paid. At this point the receptionist Sadie told me that Sydni was just finishing up a phone call and she would transfer me. When I was transferred back, it went to Sydni's voicemail. I rerouted my call from the voicemail back to reception thinking it was mistiming. Sadie got back on the phone with me, denied that Sydni was getting off the phone anytime soon and denied that she had even said that.Sadie also told me that there are notes in their system stating that I am rude. I was never rude to any of the staff, I may have gotten frustrated towards the end but there are only so many times that someone doesn't listen before a person get to that point. Had they listened this may have been fixed months sooner.There is a chance that I could have money from my HSA pulled back from another provider to pay off this bill, as it would have been, had they sent the correct paperwork to my insurance in the first place but after dealing with them this afternoon, I will let them write off this amount and find another provider to do my injections.

Amazing care! Everyone was so kind and caring and informative. I felt safe and well taken care of. And not once did I see any nurses playing cards.

A+++++ hospitality from everyone. Nurses prepping me were super friendly and amazing. They gave off warm welcoming vibes totally different than how ' cold ' a hospital normally feels. Both Nurses, physician assistant, Anesthesiologist and Surgeon all stopped by my bed and asked me if they could do anything to make me feel better. Dr. Patillo and everyone else at NWAMS will be getting my recommendation to friends and family. Top notch organization and Dr. Patillo is one of the best for anything Orthopedic related.

Worst business manager I've ever had the displeasure of talking to.  Rude, snarky, unpleasant and just bad attitude.  How can such a great place employee such a bad person.

I had surgery here recently and it was a great experience from start to finish. The receptionist was welcoming and helpful, everything ran on time and they had everything set up for me when I got there. The nurses were wonderful; I really can't say enough about their kindness, skill and warmth. I've never been around such a positive team of nurses before and they made me feel at ease even through my anxiety.

We are exceptionally happy with Northwest Ambulatory Surgical team and especially their pain management (including Infublock pain pump and nurse support) which has resulted in a nearly pain free three full days post rotator cuff and bicep repair for my husband. His surgical procedure was complex and yet his experience has been amazing and mostly pain free. The bolus feature on the pump allowed my husband to give himself a dose (before moving his arm as directed by his physician) allowing him to function normally with minimal limitations short of his restricted arm movement. My husband and I would suggest this team to anyone wanting to be assured of limited pain and quick recovery. Drs. Pettit and Norling as well as the nurse team are all to be commended.

Lizzy Caston wrote a review of her view on my surgical experience. I am the patient and good friend that she refers to and I do not agree with her statements. Please take the time to read my entire review. I have been going to Northwest Orthopedics for about 10 years and have found everyone incredibly professional, kind and compassionate. I had my knee replaced at the surgical center and while I am a very challenging patient they went above and beyond to make sure that I was comfortable and well taken care of. After my surgery I had pain issues which they immediately addressed by having me come in after hours, calling in both the doctor and the anesthesiologist to assist in adjusting my medications and nerve block pump. They went so far as to providing me with their private cell phones so I could contact them any time in addition to contacting me once or twice a day just to make sure I was okay. Having a knee replaced is a hard surgery but this group of individuals were with me every step of the way. Even though my job offers excellent insurance, I pay out-of-pocket just to enable me to receive care at both the Orthopedic Center and the Surgical Center where later this year my other knee will be done. While my friend Lizzy’s heart is in the right place and everyone has a right to their option, I wanted to make sure people had my side of the events as well.

I've been here for several spinal procedures. I've found the staff to be friendly, efficient & almost tireless in their efforts to keep me "cool, calm, collected". Under the best of circumstances, I am an acknowledged, HORRIBLE, hard stick when it comes to getting IV's started or blood draws, for that matter. When it comes to finding a vein for ANY reason, mine seem to be tantalizingly juicy, then say "See ya!" & disappear. NWASC has been AWESOME in making a difficult task as painless & stressless as can be expected. While everyone is stressed when it comes to any procedure, & it doesn't matter how many a person has had - I'm already at 21 major surgeries & still counting-expecting several more in the future - stress & nervousness rule the day. That being said, everyone reacts & experiences differently, before, during & post procedure. I have found NWASC to be neat, clean, & friendly, & they have always been professional, thorough, kind, & compassionate in their care for me. Why give the facility a bad rating when it is the private practice physician who has a behavior issue? I'll be back here for other procedures & YES, I WOULD recommend this place to my mother!