Pacific Medical Group Tigard's Online Review Report Card

This office staff is rude and careless, especially billing departent.

My primary care physician was here for more than 10 years. I didn't visit her for 3 years during the pandemic. I didn't need medical care, and I figured staying away was good for everyone. I returned to find she had retired from treating patients. PMG reinstated me as a new patient--an excuse to charge more. I was billed an entire day's wages for half an hour with a physician. $430 for an office visit, $55 for a tetanus vaccine, and $43 for someone to inject the tetanus vaccine into my arm. Apparently, $430 doesn't include injecting a needle. Edit: The office manager did contact me, and they were very polite and helpful. Apparently, my high-deductible insurance exposed me, for the first time, to a full medical bill. My insurance pays nothing until I reach my deductible. PMG is required by regulation to charge this much. Clearly, this is an oversimplification. This review may be more of an indictment of the US medical system, but the charges were absurd, so I am leaving 1 star. The problem is not what my insurance paid. It is how much my visit cost.

I am very sick. Called on Thursday and was scheduled a Tele-med appointment for early Friday morning. I was elated. Received a call back Thursday afternoon. They were closing early and closed Friday with no Tele-med available. I was told to go to Urgent Care. Due to inclement weather I couldn't get to UC until today, Saturday. I do not understand why Tele-med had to be canceled, with so much illness happening now. This is the second time in 6 months I needed to see Dr Goebel only to be told, go to UC. Stick a fork in me, I'm done!

This has been my doctor's office for 32 years and they're awesome thank you!

Dr. de la Cruz is professional and personable. I value his attention to detail and wholistic approach. I want to fully understand my health issues and he takes the time to explain his thoughts and suggestions. I feel listened to and respected. His MA and the lab staff are professional and pleasant. In spite of being extremely busy, the reception staff are always helpful. I’ve been a patient of this clinic for 25 years, have witnessed the retirement of several doctors, and am impressed with the professionalism and credentials of the newer staff members. Give this facility a try with an open mind and the understanding that our health care workers have been under pressure from the pandemic and unrealistic expectations from us, sick patients with sometimes little patience.

Nearly 20 years patient, started at Greeley and moved to Tigard. Consistently professional, helpful and thorough at both clinics the whole time.

This is the worst! Been seeing my PCP here for 1.5 years and I'm fed up. Constant screw ups in my chart. Constant scheduling screw ups. Ever time I've seen my PCP she has this cold uncaring demeanor and just wants to get me in and out as quickly as possibly. Im going on a waiting list to get into a facility that is better run.

1) rarely do they answer the phone, after waiting you have to leave a message. They will call back in 1-3 days. 2) they insist in unnecessary appointments…truly feels they are just driving up revenue 3) appointments worth a doctors are often 2-3 weeks out from request. We have taken our family to this clinic for over 50 years. It has really gone downhill the last 4-5 years. They also use older equipment for exams, x-rays, lab, etc

Dr. Goebel is phenomenal! I have needed injections for recurrent trigger fingers from various providers. NO ONE comes even close to the skills of Dr. Goebel. He is an expert and deserves a gold star!

Kind and caring staff! Appointment's are always easy to get.