Nemours Children's Health System's Online Review Report Card

My child has a bone injury. After the registration clerk pulled up our information to see “who he was” I was told that it would be August 29 before he can see any doctor regarding the injury. It is still July. We are established patients. Who makes a child wait over a month to see a doctor for a potentially broken bone. Unprofessional Perhaps I should have marked “white” as his race when doing paperwork at his last appointment for better assistance.

I have watched how they helped my grandchild born premature at 27 weeks with ROP and had to be monitored incase surgury was needed to prevent her going blind. Watch how they cared and treated my oldest grand daughter with stomach issues she has. They are caring and treat each and every child special truly as if the child were their own. I am very blessed to also work for this awesome establishment

I sent email to Nemours that never answered the questions specifically bellow the email that summarize all December 14th my son was Flu emergency I asked just for medical to the flu and test to the flu I never asked for anything more but they made a lot of rountine exams. They asked $1000+ dollars. january 21st my son Was asked by the school vacines and physical exams but more than $1000 just for this simple exams $250 max in another places? Why is cheaper when I doesnt try using the insurance? january 23th my daughter was flu and vomiting or things like that I don’t asked any physical or routine exams I asked just to medical to she be better but they apply a lot of exams and never ask if I accept now the insurance don’t want to paid because they doesnt cover routine exams and I need to paid thounsand of dollars? april 11st my son had due vacine just one vacine I said to women that probably insurance not cover but she told me that probably yes and I asked if I not use the insurance how much is the cost for just one vacine she said me $10 but she applied to use the insurance. Now you are asking to me pais $85 instead of $10 because insurance dont cover it? Usually I asked just to medical to them be better but they apply a lot of exams and never ask if I accept now the insurance don’t want to paid and I need to paid thounsand of dollars? There are $3100+ dollars to paid by myself.

Will never recommend. 3 visits 3 days in a row to get the diagnostic WRONG every time. Accessibility to doctor nurse over the phone was not there. Left a message for the supervisor manager with my concerns she called and I was busy at work then I returned the call left another message and never heard again. We had to tell the last doctor seen what usually worked for our daughter in those cases then there was an issue with the insurance and medication prescribed and again this facility was no help. Bottomline 3 visits with 0 results you should not even bill my insurance for your incompetence. Next time Arnold Palmer they get it right every time.

Dr Itkin is amazing he was considerate and tried to explain MANY times to all of my family what he had found during his procedure. I will forever love this place.

Dr. Rellosa told my 8 yr old and I that he doesnt believe in having Lyme for a long period of time and we should see a psychiatrist in the PRESENCE of my daughter. Took her to see someone else who tested her further and got a POSITIVE Lyme test result. Thank God I didnt listen to him and now my daughter has the treatment she needs to get better. He was rude and condescending. I have never been so offended in my life.

All the staff from the Orthopedic Orlando office off of Orange Ave are amazing and sweet. They take the time to make sure my baby is happy and that everything is good.

went there Sunday Dr. told me she only see redness around his ears i continued to tell her he has a bad cough and he is having trouble swallowing she said no that his lungs sound clear and the throat was a little red. Had to take him early morning next day to a regular good hospital to tell me he has Croup he couldnt breath his lungs were tight doing much better for now.

Pay attencion . There are babys con insomnio y no come Pasa horas sin comer y beber. Alguien se lo dice con el ruiditoo par q todo el tiempo esté irritable. A veces como q los delincuentes se lo quitan y es muy saludable. Todos le quieren hcer pruebas de aguante. Qué les pasa?

Although I had a great experience with Nemours when my daughter had a broken foot a few years ago I recently had a very poor experience with them in trying to obtain mental health treatment for my child suffering from extreme anxiety and depression. I was informed that there was not a single mental health practitioner accepting new patients in any of the Nemours locations in my area. For an elite institution that prides itself as being the top children’s provider in the community it is rather disappointing to be told sorry there is no room for your child. I was counting on the vast expertise of your extensive ties in the health care system to help navigate the complexities of finding the right mental health professional to assist with my daughter’s condition but instead I was just turned away. I wish someone there could have at least given an outside referral or at least try to give exceptions but I feel like I was treated rather coldly. I felt like no one cared.