Jeffrey P. Hein's Online Review Report Card

If I could give this office a minus amount of stars, I would. The Office manager is extremely disrespectful and treats veterans and their families like 2nd class citizens. A family member had to be seen and they stated he would have to find another Dr. because he had missed 2 appts in the past. Note we have been patients there for several years (only because we had an awesome US veteran Physicians Assistant who they ran out of there as well). The office manager stated they would refuse to treat him due to the missed appt. When I asked her to please put that in writing, she refused and said, I will not do that." When I asked if it was their policy to mistreat Veteran families, she stated I should be ashamed that I am a Veteran and that I would speak to here in my tone. She then stated that she no longer would speak to me and hung up the phone on me. Might I add that in the years we were there, I can only recall seeing Dr. Hein once. Its a sad day when medical facilities and Dr's stop caring and show disrespect to Veterans seeking medical help. If Dr's actually remembered the oaths they had taken, this world would surely be a better and healthier place. My advice is to find another medical facility...perhaps one who cares about their patients.

I would truthfully give 0 stars if I could, but going with 1 star since it's minimum. I stopped going to Dr. Hein when my mom was misdiagnosed who commented below (Tammy Deak). She trusted her doctor and somehow the lack of gameplan from his office didn't bother her at first so she continued allowing him to be in charge of her care. For months she continued to depend on someone who didn't even give her the time of day to investigate and get the proper tests ordered. She was diagnosed with Stage 3C ovarian cancer by an ER doctor after they gave her a CT and MRI to really get to the root of the issue. Something Dr. Hein's office could have easily written a script for MONTHS prior when she first went to his office with classic symptoms. No one should ever find out about a cancer diagnosis in an ER when she has been explaining to her PCP's office her symptoms repeatedly for months.Not every doctor is familiar with every disease or symptom so I would not expect him to hear her and automatically know. I do however expect a doctor to take every patient seriously and try to help them find a cause.P.S due to the late diagnosis she passed away. I personally share this experience with everyone I know that values their health and the health of their families. If he had ordered the proper tests this could have been caught a year sooner, might not have guaranteed my mom not passing away but treatment plans could have been established sooner. So I will never know...Dr. Hein's office failed my mom, my family and I am hoping he doesn't do that to anyone else.

Dr.Hein and staff are the best.He spends time and listens to your concerns.The doctor answers my emails when I have a question.I have all trust for the dr. and staff.

I have been a patient of Dr Hein for the last 16 years. I have found him to be a very caring person. He takes the time to listen to my concerns. I have always been seem in a timely manner. I have never found the office staff to be anything other than professional. I highly recommend Dr. Hein.

Never got to meet the actual doctor waited months to been seen by this doctor as a new patient the day before my appointment they call me and have to reschedule they could have moved me earlier that day which wouldn't work because I already took time off of work for this appointment at 3 o'clock the receptionist has a major additude problem terrible customer service i am changing my pcp and would not recommend any new patients to go there waiting time for appointment are months out and then you have to deal with rude staff i would never bring my business to folks who are not deserving doctor maybe good by the front office is terrible

Never got to meet the actual doctor waited months to been seen by this doctor as a new patient the day before my appointment they call me and have to reschedule they could have moved me earlier that day which wouldn't work because I already took time off of work for this appointment at 3 o'clock the receptionist has a major additude problem terrible customer service i am changing my pcp and would not recommend any new patients to go there waiting time for appointment are months out and then you have to deal with rude staff i would never bring my business to folks who are not deserving doctor maybe good by the front office is terrible

I have been seeing Dr. Hein since he came out of his residency (it's been many many years) I wouldn't dream of switching Dr's.. Love everyone in the office ❤

Wouldn’t go anywhere else.... Dr Hein is amazing and his PA Aubrey is Wonderful!!!

Dr Hein is the best around. Needs tons of improvement on the office people side though.

Dr. Hein is the best. He is so thorough and so caring. And his staff is great too. I would recommend the practice to anyone.