Penn Home Palliative Care's Online Review Report Card

This location does not see patients.

Ashley Overton is in the hospital. She has gone septic. I emailed you to let you know as soon as I could. As a company you made your decision to not have us as a patient anymore. Instead of calling me directly, you had Nancy come and tell us about your decision. You also had Nancy lie to us and say you did not have enough nurses. We found out from the new company that you just didn’t want us as your clients. This comes at a time when continuity of care is most important to her care. Please don’t send a driver to my house to pick up pumps when you know Ashley is in the hospital.Also, please stop talking about us to others. This was your decision now leave us alone.

mom went under this outfits care on Monday but no one came to see her until Tuesday evening around 7 pm. When the nurse came she did nothing. Very disappointed in them. Its a shame they do not take care of people like barbera pierce promised when she did her sales pitch.

My Mom is on hospice and should receive services 7 days a week and they have failed to show up twice this week. This is no way for her to spend her final days.

Losing my sweetheart to colon cancer was devastating. The staff of Penn Homecare guided us gently and with great care during this most traumatic time. They took service, care, and understanding to an entirely new level. They were patient yet efficient, with excellent communication skills. They treated us all with dignity and respect, empathy and love. As a caregiver, I couldn't have done anything without them. They could teach the rest of the medical community a lot about caring for patients. I will always be grateful for them.

Read all the reviews before choosing Penn Home Care. Notice most positive reviews are written by employees. While Penn Care has some dedicated clinical staff, management is terrible. Scott a director is verbally abusive towards patients, & makes capriciously dangerous medical choices that detrimentally affect patient health outcomes. Kristen the vindictive nursing manager suffers from empathy burn out to a serious degree where she no longer is able to truly care about patients as people, she just sees profit margins. This is a company that just wants your insurance money as long as you're an easy case. Any post surgical case where your best outcome is desired you'll find this isn't the agency to contract with. Don't let Penn Medicine's good reputation fool you into think Penn Home Care is the same caliber service. Ask your surgeon's office to find you a quality agency - don't settle for sub par Home Care services. Look at how terrible Medicare scores are - they get a 3 out of five, which ranks them at lower than or equal to all other agencies in the city. There are agencies that will treat you or your loved ones as a person of worth who deserves the best practices, & compassion health care can provide. Look for an agency that is patient care oriented, not profit driven. Hopefully, someday Penn will replace the bad management, and revitalise this home care agency. This agency badly needs a PFAC to fix it's institutional problems.

I have used this service twice for two different reasons for wound care. The nurses are top notch. I highly recommend Kim Taylor, Oliver, and Stephanie.

I used Penn Care at Home while recovering from two surgeries. I had home-based skilled nursing, home health aide, PT, and OT. All services were extremely high quality, professional, and empathetic. I credit each of these professionals with the steady improvements I made. I could not have managed recovery at home without their help. Only downsides were delay in getting services started, and occasional cancellations or scheduling changes with little notice. These issues were by far outweighed with the quality of the staff and services. I am very grateful.

I love working with Penn Homecare & Hospice. The care they take to care for the consumer is super! 5 stars I would refer them to a friend. One of the best places to work and place for great customer service.

If I could have given no stars I would have. Please for your sake don't use Penn Homecare - Hospice they are the worst. I would not recommend them to my worst enemy. They are arrogant, especially when you have a parent that is on their death bed and you are waiting for hospice to show up and they never do. A call was made to see where they were and they answered very rude. They were suppose to be there to bring the oxygen to help my Mom have an easier time as she takes her last breath. That never happened. No oxygen was ever brought up. She struggled to breath and I am sure painfully. But that didn't matter to Penn. Then my Mom passes away and we had to wait 3 hours to have a nurse from hospice show up to pronounce her deceased. 3 hours of sitting in her apartment with my Mom dead until someone shows up. The long and short of is that they do not have the team to take care of anyone. And they really don't care. DO NOT USE THEM!! We are sorry we did.