Benjamin Tu's Online Review Report Card

A friend who has been going there recommended him to me. I really like him. He is very personable. I felt Dr. Tu really listened to me. Addressed my concerns and followed up with me afterwards. He is very knowledgeable but also very down to earth. I never felt talked down to. It's very important to me that my pcp can relate to me. Wonderful Dr. easy to get an appointment and located locally on the waterfront.

I recently switched to Dr. Tu at the start of the year, and I have to say Im so glad that I did. He has never made me feel rushed while in the office with him. He truly listened to all of my issues that I have with a joint disorder, he didnt make me feel crazy or talk down to me (like Ive had from my previous PCP). He talked to me about things Ive tried and what new things we could try. And when Ive had issues with any meds hes prescribed, I have sent emails via the portal and hes always quick to get back to me, will continue emailing until we come to a preferred outcome and send new Rxs if needed. So pleased with my care from him.

I recently switched to Dr. Tu and the practice since my old doctor did not take my current insurance. I must say Dr. Tu is MUCH better than my old doctor. He does not rush and answers all the questions you have. He understands your needs and so does the other physicians in the group. Mike is great in the front office. No negatives here!

Dr. Tu waa very condescending the few times I required treatment. He did not believe that I had arthritis (false) and did not take my condition, endometriosis seriously. His office staff are rude and unprofessional. Unfortunately it seemed that all of my appointments were scheduled around the time they were eating lunch. Do not ask for my insurance card with a mouthful of salad, get some manners. Do not treat patients like they are an inconvenience, it is your job to wait on them.

I have been an RN for 11 years, and have seen the best and worst care provided to patients. I recently herniated discs in my back, and came to Dr. Tus office scared, in pain, and weary of my care options. Dr. Tu spent almost an hour examining me, talking to me about my life, my injury, and my options. I was able to receive referrals, an MRI and the results, medication and a treatment plan in less than a week. Their online patient portal is wonderful, and Ive never waited more than 24 hours for an answer to any question. I am so thankful for their compassion and commitment to speedy, quality care of their patients. They have exceeded my expectations, and I am sending both my parents and my son to their practice also. In an era of rushed, HMO controlled healthcare this practice is commited to quality personnal care and I would recommend them to everyone!